LTO-5 Half-Height SAS Tape Drives
25
6
Troubleshooting
In this chapter:
●
"General Procedure" on page 25
●
"Understanding LED sequences" on page 27
●
"Problems with cartridges" on page 32
6.1
General Procedure
If a problem occurs, the first step is to try to establish whether the problem lies
with the cartridge, the drive, the host computer and connections, or the way the
system is being operated.
Has the system just been installed?
There could be an installation problem:
1. Check through the information in the relevant installation chapter of this
guide.
2. Has the system booted? If not, check that all hard disks are correctly seated
in the hard disk bay and then check the cabling between the disks and the
SAS controller.
3. Has the system booted but the operating system has not seen the tape
drive? Check that the drive has power, the Ready LED should be illuminated.
If it is not, check that the power cord is connected correctly to the tape drive.
If the Ready LED is illuminated, check the cabling between the tape drive
and the SAS controller. Ensure that the HBA port to which the drive is
connected is enabled.
4. Are appropriate Tape drivers as well as supported application software
installed on the host?
5. Check the environmental conditions against the specified limits.
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