Troubleshooting and tips
Troubleshooting and tips
Troubleshooting
Tips
Fault
Problemsolving
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►
Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
►
Switch the notebook off.
►
Please contact the Hotline/Service Desk.
You can contact Fujitsu Service and Support in the following ways:
•
Toll free phone: 1-800-8Fujitsu (1-800-838-5487)
•
Website:
"http://solutions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so that the customer
support representative can provide you with the fastest possible solution:
•
The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
•
Notes with the messages that appeared on the screen and
information on acoustic signals.
•
Any changes you have made to the hardware or software since
receiving the notebook.
•
Any changes you have made to the
BIOS Setup
settings after receiving the notebook.
•
Your system con
fi
guration and all peripheral devices connected to your system.
•
Your sales contract.
Our notebooks have been designed primarily with mobile applications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular con
fi
guration you have purchased, it is possible that functionality may be
slightly reduced compared to a desktop PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu may result in performance losses,
data losses or malfunction of the equipment. A list of approved drivers and current
BIOS versions can be downloaded from:
"http://solutions.us.fujitsu.com"
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
►
Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
►
For further clari
fi
cation of the problem, contact the Fujitsu Service Desk. When you do
this, please have ready the ID number and serial number of your system.
In the event you need to recover your system
In the event you need to restore your original Factory Image, please refer to
the appendix of this Operating Manual.
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Fujitsu
