Appendix
Restore from a system restore point
This option takes your PC back to an earlier point in time, called a system restore point. Restore
points are generated when you install a new app, driver, or Windows update, and when you
create a restore point manually. Restoring won’t affect your personal
fi
les, but it will remove
apps, drivers, and updates installed after the restore point was made.
1. Right-click (or press and hold) the Start button, and then select
Control Panel
.
2. Search
Control Panel
for
Recovery
.
3. Select
Recovery - Open System Restore - Next
.
4. Choose the restore point related to the problematic app, driver, or update,
and then select
Next - Finish
.
Note: If you don’t see any restore points, it could be because the system protection isn’t turned
on. To check, go to the
Control Panel
, search for
Recovery
, and then select
Recovery - Configure
System Restore - Configure
and make sure that Turn On System Protection is selected.
Reset your PC
Resetting lets you choose whether to keep your
fi
les or remove them, and then reinstalls
Windows. Select
Settings - Update & security - Recovery - Reset this PC - Get started
.
Option
What it does
Keep my
fi
les
This reinstalls Windows 10, but keeps your personal
fi
les and any
apps that came with your PC. It removes:
•
Changes you made to settings
•
Apps and drivers you installed
Remove everything
This reinstalls Windows 10 and any apps that came with your PC.
It removes:
•
Personal
fi
les
•
Changes you made to settings
•
Apps and drivers you installed
If you’re planning to donate, recycle, or sell your PC, use this option
and choose to fully clean the drive. This might take an hour or
two, but it makes it harder for other people to recover
fi
les you’ve
removed.
Use a recovery drive to reinstall Windows
Note: This process utilizes the USB Recovery Drive that you created in the
previous section "Create a Recovery Drive".
1. Connect the recovery drive and turn on your PC.
2. On the
Choose an option
screen, select
Troubleshoot - Reset this PC
, and then
choose the reset option that’s best for you.
If that doesn’t
fi
x the problem, try
Troubleshoot - Recover
from a drive. This will remove your personal
fi
les, apps and drivers you installed, and changes you made to settings. If you repartitioned the
drive Windows is installed on, note that this will restore the drive’s default partitions.
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