Rev. 14/05/2021
Definitions
¹ Water Filter Systems are defined as systems designed for drinking water under our Water filter Systems, Reverse Osmosis Systems & Ultraviolet
Sanitation Categories – Excluding Cartridges and Shower Filters.
² Other products not manufactured or assembled by FSA are covered under the applicable manufacturer’s warranty.
³ FSA specifies recommended or required filter maintenance – see product information for further details. If a maintenance schedule is not
specified, filter maintenance is required at least once per 12 month period.
* Unsuitable environmental conditions include but are not limited to; Excessive hot or cold, Weather extremes, Moisture/Rain/High Humidity.
Ultraviolet Sanitation
System Warranty
General Warranty
Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by Filter Systems Australia (FSA) are
covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system
to be free from defects in material and workmanship for a period of 12 months from date of sale.
If applicable, FSA may cover the return freight in the form of a re-imbursement after the system has been inspected
and confirmed it is a valid warranty claim.
FSA will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The
warranty is strictly parts only for the parts supplied by FSA. This warranty only applies to the original consumer of the
product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate
the warranty on your behalf. All replaced or exchanged parts become the property of FSA.
FSA does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages
that occur during installation fall with the plumber, this includes the Quartz Thimble and Lamp also.
Qualification for Warranty
As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is
responsible for keeping record and proof of installation in the form of an invoice and/or receipt.
Filter systems must be maintained as per FSA recommendations³ including the use of replacement filters, fittings and
components supplied by FSA. Failure to maintain the filtration systems using FSA supplied/approved products may
void warranty.
The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation
instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no
circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except
as excluded by law.
Warranties need to be approved by FSA to ensure the product was not incorrectly used, installed or claimed. False
and incorrect claims will be pursued at FSA’s discretion including chargeable inspection and transit costs incurred.
Installation of UV systems with a lamp power >40W must be fitted with a Thermal Relief Valve to prevent overheating
unless the application is for constant flow. Damage/Failure on installations without a TRV that is deemed to be due to
overheating will not be covered under warranty.
FSA does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices
or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.
Warranty Exclusions
FSA Standard Warranty shall be void if the product sustains damage or failure resulting from
any of the following:
If your system(s) fails to be installed and maintained in accordance with recommended servicing and as per
the manufacturers operating instructions.
Unauthorised or abnormal use or operation.
Failure to install a Thermal Relief Valve on installations where there is a likelihood for the water temperature
to exceed 56°C due to lack of frequent water flow
Failure to install a certified Single Socket Surge protector between the system and a 10A GPO
Exposure to unsuitable environmental conditions*.
FSA does not cover the work of the plumber who originally installed the system.
