TROUBLESHOOTING GUIDE
- 7 -
WARNING
: RISK OF FIRE OR
ELECTRICAL SHOCK. DO NOT OPEN.
The lightning symbol refers to “dangerous voltage;” the exclamation symbol refers to maintenance instructions.
WARNING:
To reduce the risk of fire or electrical shock, do not remove the bottom cover from the base unit or
disassemble the container heating unit. Repair should be done by authorized service personnel only.
This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is
intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still
does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.
Pr obl em
Possible Cause
Solution
Froth/Latte Whip
not rotating
properly to
produc e volume
& quality frot h
*Whip not snapped
toget her properly
*Whip not properly seated
*Be sure that WHIP SNAPS TOGETHER and
locks into position. See Whip Assembly Guide.
*I nsert Whip into tube, turn to seat Whip.
Whips do not
rotate when start
butt on is pressed
and light is on.
* Milk, syrup or ot her
ingredients not properly
cleaned off top of base
unit and has caus ed the
gears to be locked
*Remove pit cher f rom base. Add small amount
of hot wat er using a sponge around black gear
shaft and gray disc in center of base. Rotate
vertical gear shaft with your fingers or place f roth
whip on to black shaft and rotate upper portion of
whip counterc lockwise to free gears. Dry.
Froth overflows
or lid comes off
during froth cycle
*Using too much milk
*Froth Whip mesh is
clogged
*Use no more t han the amount of milk s pecified.
*I n high altitude use less milk t han specified.
*Clean mesh completely or replace with a new
Froth Whip.
Milk scorches on
pit cher bott om
*Milk residue or other
ingredients not properly
cleaned from bott om of
pitcher during prior use.
*Clean bot tom of pitcher thoroughly with
scrubber s ponge to REMOVE ALL MILK FILM
OR O THER RESIDUE after each use. Run unit
with ½ cup of water and automat ic dishwas her
detergent and rinse t horoughly.
Unit does not
shut off and milk
overflows
*Milk residue in Start
Button causing the butt on
to be in st uck position
*Using a sponge, add a small amount of hot
water around St art Button and then press but ton
up and down several times. Dry.
Unit does not
operat e
automatically
*Unit not plugged in
*Current ly in timed cool
down cycle
*Check to ensure plug is connected to outlet.
*Wait momentarily until unit is slightly cooled and
ready or add a little more cold milk. Rinse unit in
COLD water between cycles.
Unit not making
enough frot h
*Whip not snapped
toget her properly
*Not using enough milk
*Residue buildup on
bottom
*Using a brand or t ype of
milk t hat doesn’t froth
*Pitcher not cooled down
*Snap whip toget her properly. See Whip
Assembly guide on page 3.
*Use MO RE than the minimum specified.
*Clean all milk residue with scrubber sponge.
*Use cold, fresh milk. Occasionally a brand of
milk may not f roth well. Try other milk.
*Rinse in COLD water bet ween cycles.
