11. LIMITED PRODUCT WARRANTY
10. FREQUENTLY ASKED QUESTIONS
Q: What should I do if water leaks after installation?
The Frizzlife SW10F/SW15F/SW20F Under Sink Water Filtration System are warranted to
the original purchaser. To be free of defects in material and workmanship by FRIZZLIFE
INC, FRIZZLIFE will replace or repair components of the unit that Frizzlife has deemed to
be broken within the limits of the warranty without charge. The customer is not responsi-
ble for any freight involved with shipping the item back for inspection and shipment of
replacement for items. Frizzlife is not liable for cost of removal, installation, transportation
or any other charges in connection with a warranty claim.
Customer must register their systems with Frizzlife within
90
days of purchase in order to
obtain a warranty. Warranty will discontinue after the unit is removed from the location
where it was originally installed. Warranty begins on the date of delivery of product to
the customer.
09
A: If once installed the system should leak, please shut off water supply firstly. If
the leaking occurs at the thread, please wrap plumber tape on the external thread.
Please contact Frizzlife customer service team for solutions if the water leakage
persists.
Q: Why TDS does not drop after filtration?
A: TDS is not a professional way to test the water quality. TDS means total
dissolved solids, for example if you put a very little salt(NaCl) into the water and test
the TDS, and you will find the result is dramatically high. Same thing, if your water is
full of minerals, the TDS is very high too. The SW10F/SW15F/SW20F doesn't remove any
of the minerals from water, but only stops harmful contaminants like heavy metals
(Lead, Mercury, Cadmium) and over 90% of VOCs and Cysts, and it removes greatly
the chlorine (99%) from water. Therefore, it is the reason why TDS you get is not that
low as you expect.
Q: When should I replace the filter cartridge?
A: The recommend service life of filter is as follows: 12-16 months for SW10F; 16-24
months for SW15F; 24-36 months for SW20F. Please note all the service life of filter
cartridge listed are based on actual laboratory test and the provided water. The actual
service life of filter cartridge depends on feed water quality and daily water usage.
Warrantor: FRIZZLIFE INC
SW10F/SW15F/SW20F Under Sink Water Filter System
ONE YEAR LIMITED FRIZZLIFE WARRANTY
