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Information, Updates and Support

FRITZ!Box Fon – 7 Information, Updates and Support

55

7 Information, Updates and

Support

AVM provides numerous sources of information to assist you
if any questions or problems arise. Whether manuals, up-
dates or support – here you will find the important informa-
tion you need.

In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be ob-
tained directly from Microsoft.

7.1 Sources of Information

To take advantage of all commands and features of your
FRITZ!Box Fon, consult the following information resources:

Documentation

FRITZ!Box Fon includes comprehensive documentation in a
variety of formats:

z

The Installation manual for FRITZ!Box Fon
The installation manual for FRITZ!Box Fon is included in
the FRITZ!Box Fon package. It contains information
about installation and starting operation of FRITZ!Box
Fon.

z

The FRITZ!Box Fon manual for configuration and opera-
tion by telephone
This manual is provided as TELEFON.PDF file in the INFO
folder on the FRITZ!Box Fon CD.

You need the Acrobat Reader in order to read the PDF
file. You can install Acrobat Reader from the INFO folder
on the CD.

FRITZ!Box_Fon-e.book Seite 55 Donnerstag, 4. November 2004 2:08 14

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Содержание Fon

Страница 1: ......

Страница 2: ...of the manual or related software nor for incidental or consequential damages except in case of intent or gross negligence AVM expressly disclaims all liability for loss of or damage to hardware software or data as a result of direct or indirect errors or destruction and for any costs in cluding ISDN GSM and DSL connection charges related to the software and manual sup plied and due to incorrect i...

Страница 3: ...he Analog Telephone Line 16 2 5 Connecting Analog Terminal Devices to FRITZ Box Fon 17 2 6 Connecting FRITZ Box Fon to the Computer 18 2 7 Connecting FRITZ Box Fon to the LAN Port 19 2 8 Connecting FRITZ Box Fon to the USB Port of a Computer 22 2 9 Basic Configuration of FRITZ Box Fon 28 3 Configuring FRITZ Box Fon 31 3 1 Going Online with FRITZ Box Fon 31 3 2 Making Phone Calls with FRITZ Box Fon...

Страница 4: ...installation in Windows 2000 47 6 Guidebook 48 6 1 Linking Up the Cable Network 48 6 2 Errors Opening the User Interface 49 6 3 IP Settings 49 6 4 DHCP Server 54 7 Information Updates and Support 55 7 1 Sources of Information 55 7 2 Updates 56 7 3 Assistance from AVM Support 57 Index 59 Declaration of CE Conformity 61 Drilling Template 62 ...

Страница 5: ...orking with the product The table below explains the highlighting used in this manual Highlighting function Example Quotation marks Keys buttons icons tabs menus commands Start Programs or Enter Capital letters Path and file names in running text SOFTWARE INFO PDF or README DOC Pointed brackets Variables CD ROM drive Typewriter font Information to be typed in using the keyboard a setup Gray italic...

Страница 6: ...trical storm Disconnect FRITZ Box Fon from the power supply during electrical storms z Never let liquids get inside the FRITZ Box Fon Other wise electric shocks or short circuits may result z FRITZ Box Fon is intended for indoor use only z Do not open the FRITZ Box Fon housing The device con tains hazardous components and should only be opened by authorized repair technicians ...

Страница 7: ...t the same time FRITZ Box Fon can be connected by means of a network cable or USB cable to computers with Windows operating systems the Linux operating system or Apple computers with the op erating system Mac OS X Any number of network devices can be connected to the FRITZ Box Fon LAN port These might include game consoles or a network hub for instance Possibilities for connecting FRITZ Box Fon Wi...

Страница 8: ...ng FRITZ Box Fon to the DSL splitter z one 4 meter ISDN analog cable black for connecting FRITZ Box Fon to the ISDN Network Terminator NT or the analog telephone line z one USB cable white for connecting FRITZ Box Fon to a computer with a USB interface z one network cable red for connecting FRITZ Box Fon to a computer or network hub z one RJ45 RJ11 adapter gray for the DSL line needed in some coun...

Страница 9: ... network adapter Ethernet 10 100 Base T game console or other devices that support a network To connect additional computers or a network you also need an Ethernet hub or switch z If you want to connect FRITZ Box Fon over the computer s USB port a computer with the following specifications is required USB port USB version 1 1 or 2 0 hard drive and CD drive Operating system Microsoft Windows XP Win...

Страница 10: ...n flashes if the device is connected to the mains power supply but the connection to DSL has been lost Internet remains lit when a telephone connection to the Inter net is active Fixed Line remains lit when a telephone connection to the fixed line network is active DSL displays existing Internet connections Info flashes when the system software is being updated remains lit when phone calls are con...

Страница 11: ...e model z One USB port USB version 1 1 z One LAN port via RJ45 socket standard Ethernet 10 100 base T z Two extensions over RJ12 sockets z Five LEDs indicate the condition of the device z Supply voltage 230 V 50 Hz z Maximum power consumption 9 W z Average power consumption 6 W z Data transmission rate max 8 Mbit s downstream 1 Mbit s upstream z Updatable firmware z DHCP Server z DSL router z Fire...

Страница 12: ...s the duration and intervals of the various handset and ring signals Handset and ring patterns at FRITZ Box Fon Audible Signals Time in seconds Ring Busy signal Internal dial tone External dial tone Positive confirmation Neg acknowledgment Call waiting Calls External call Internal call Call back 0 1 2 3 4 5 6 ...

Страница 13: ...OM drive so that you can follow the installation instruc tions on the screen The Installation Help starts automatical ly If the Installation Help is not displayed automatically open the INTRO HTM file on the FRITZ Box Fon CD Follow the instructions from the Installation Help to install FRITZ Box Fon If you would like to connect and install FRITZ Box Fon without this Installation Help see the instr...

Страница 14: ...ins power supply 1 Position your FRITZ Box Fon so that the sockets on the back panel are facing you 2 Remove the power supply unit from the package 3 Connect the mains adapter to the socket labeled Pow er located at the far right of the back panel of FRITZ Box Fon 4 Plug the other end into an AC power outlet Connecting FRITZ Box Fon to the mains power supply 5 The green Power LED will begin flashi...

Страница 15: ... located at the far left of the back panel of FRITZ Box Fon 3 Then connect the other end of the cable to the socket on the DSL splitter labeled DSL If the DSL line does not fit in the splitter insert the cable into the gray RJ45 RJ11 adapter enclosed in the package and then plug the adapter into the splitter Connecting FRITZ Box Fon to the DSL splitter 4 The green Power LED stops flashing after a ...

Страница 16: ... Remove the enclosed ISDN analog black cable from the package 2 Connect one end of the cable to the socket on FRITZ Box Fon labeled ISDN analog 3 If you have an ISDN access connect the other end of the cable to the socket of your ISDN Network Terminator NT Connecting FRITZ Box Fon to the ISDN NT If you have an analog telephone line as well as a DSL line connect the other end of the cable to the bl...

Страница 17: ...rminal Devices to FRITZ Box Fon FRITZ Box Fon has been tested and CE certified in accor dance with European Union directives All analog telecom munication devices with CE certification can be connected to its extensions To connect analog terminal devices such as telephones fax machines or answering machines insert the telephone plugs of your analog terminal devices into the FON1 or FON2 socket on ...

Страница 18: ... would like to connect FRITZ Box Fon to your com puter by means of the LAN port first make sure that your computer is equipped with a LAN port A LAN port is usually designated by the icon at left or labeled LAN For more information see the instructions in the sec tion Connecting FRITZ Box Fon to the LAN Port from page 19 z If your computer is not equipped with a LAN port con nect FRITZ Box Fon usi...

Страница 19: ... cable functions independent of the operating system All computers must be equipped with a network adapter Ethernet card For more information on this topic see the chapter Guide book from page 48 This section also includes information on IP settings and DHCP Connecting FRITZ Box Fon to the LAN Port of a Computer You will need the red LAN cable for this step 1 Connect FRITZ Box Fon to the mains pow...

Страница 20: ...connected and ready for operation No additional driver installation is necessary on the computer If you configure FRITZ Box Fon for an Internet connection all connected computers can use FRITZ Box Fon to establish connections to the Internet at the same time See the section Basic Configuration of FRITZ Box Fon from page 28 for in formation about how to configure an Internet connection ...

Страница 21: ...onnect one end of the red LAN cable to the uplink port of the network hub or switch 3 Connect the other end of the LAN cable to the socket on FRITZ Box Fon labeled LAN Connecting FRITZ Box Fon to a network hub You can only connect to the Internet if Internet access is con figured on the computer See the section Basic Configura tion of FRITZ Box Fon from page 28 for information about how to configu...

Страница 22: ...computer works with an older version connect FRITZ Box Fon via the LAN port of your computer Connecting the USB Cable You will need the white USB cable for this step In the Windows operating systems the FRITZ Box Fon CD is also required for driver installation No driver installation is necessary in the op erating systems Mac OS X and Linux 1 Switch on your computer once the FRITZ Box Fon has been ...

Страница 23: ...r into the socket labeled on FRITZ Box Fon FRITZ Box Fon and your computer are now connected over the USB cable 6 Continue with installation as described in the following sections Select the section that describes the next steps for the operating system installed on your com puter In some Windows operating systems the display of menus and folders can be changed The following instructions are based...

Страница 24: ...See the section Basic Configuration of FRITZ Box Fon on page 28 for information about how to configure an Internet connection Installing FRITZ Box Fon in Windows Me 1 Windows Me detects a new plug and play device to be installed Follow the instructions displayed on the screen Keep your Windows CD ready 2 When asked What would you like to do select the option Automatic search for a better driver Re...

Страница 25: ... your computer conclude this step of installation by clicking Finish FRITZ Box Fon is now connected and ready for operation You can only connect to the Internet if Internet access is con figured See the section Basic Configuration of FRITZ Box Fon on page 28 for information about how to configure an Internet connection Installing FRITZ Box Fon in Windows 98 Insert the FRITZ Box Fon CD in your CD R...

Страница 26: ...the driver location in Windows 98 4 If you are asked which driver you want to install choose the option The updated driver Recommended FRITZ Box Fon and click Next twice The drivers for FRITZ Box Fon are installed 5 Conclude the installation by clicking Finish When the computer is restarted FRITZ Box Fon is connected and ready for operation You can only connect to the Internet if Internet access i...

Страница 27: ...re an Internet connection Installing FRITZ Box Fon in a Linux Operating System The example of SUSE Linux 9 0 is used here to describe how to install FRITZ Box Fon to the USB port in Linux 1 Open the YaST Control Center 2 Select the option Network Devices and click Network Card 3 The Network cards configuration dialog appears 4 Select Other not detected and the Configure button 5 The device type of...

Страница 28: ...e information and tips on the topic of net work configuration in Linux see http www linux org docs ldp howto NET3 4 HOWTO 5 html 2 9 Basic Configuration of FRITZ Box Fon You can open the FRITZ Box Fon window in your web browser as soon as you have finished connecting the device Go the the Basic Configuration menu and use the Wizard to make the basic settings for FRITZ Box Fon operation Perform the...

Страница 29: ... information you received from your Internet Service Provider in the corresponding fields 3 Use the Clear Internet connection automatically func tion if your Internet connection is charged for online time The Internet connection then will be cleared automatically after the specified interval without data exchange idle Click Next Note that FRITZ Box Fon automatically assigns IP ad dresses to all co...

Страница 30: ...tion Add area code and enter your lo cal prefix there Click Next Telephony 1 Specify whether FRITZ Box Fon is to establish telephone connections using the Internet or the fixed line net work 2 Click Finish This concludes the basic settings for FRITZ Box Fon The sys tem can now be used for connections to the Internet and the fixed line telephone network and for Internet telephony See the section Co...

Страница 31: ...ternet connections and there is no need to install additional Internet access software All con nected computers can start a web browser at any time and surf the Net When you surf with FRITZ Box Fon all connected computers are protected from unauthorized access from the Internet FRITZ Box Fon indicates each active Internet connection on the DSL LED Note that FRITZ Box Fon automatically assigns IP a...

Страница 32: ...x Fon during the basic configuration This means that the sys tem can be used without any further settings on ISDN lines and analog lines for Internet and fixed line telephone con nections as soon as terminal devices are connected tele phone fax machine or answering machine The following basic settings are configured at the PBX extensions FON1 and FON2 z incoming calls can be accepted at both exten...

Страница 33: ...ertain numbers assign the Internet and fixed line numbers to the different FRITZ Box Fon extensions Perform the following steps 1 Select the Extensions option in the Telephony win dow 2 Select a number from the Number of the extension drop down menu in the Extensions FON1 area The terminal device connected to the FON1 extension re acts to incoming calls placed to this number and uses the kind of c...

Страница 34: ...ection for ranges of numbers Connections to rang es of numbers for which a dialing rule has been estab lished are always established in keeping with the kind of connection specified Click the New Dialing Rule button to define as many dialing rules as desired 5 Click the Apply button This concludes the complete configuration of FRITZ Box Fon for Internet and fixed line telephony Additional Settings...

Страница 35: ...configured FRITZ Box Fon you can establish tele phone connections as follows z using a fixed line connection to a fixed line number z using an Internet connection to a fixed line number z using an Internet connection to an Internet number With a fully configured FRITZ Box Fon you can receive tele phone calls as follows z on your fixed line number from the fixed line network z on your fixed line nu...

Страница 36: ...nt bandwidth for Internet telephone calls to ensure high transmission quality Because FRITZ Box Fon also places a higher priority on Internet telephony connec tions over Internet data connections most unexpected dis turbances can be avoided Just as for any other analog call once Internet telephony transmission capacity has been reached remote partners receive a busy sign ...

Страница 37: ...ser window To open the FRITZ Box Fon user interface start your Internet browser and enter the address fritz box or 192 168 178 1 The fritz box address entry in the address field of the Internet browser The FRITZ Box Fon user interface has several pages each of which can be accessed directly by clicking the menu com mand on the left edge Detailed information on the individual commands is provid ed ...

Страница 38: ...ured as a DSL router an addi tional Internet Connection area is displayed This area contains information about the Internet connection the IP address assigned by the Internet Service Provider the status of the Internet connection and the duration of the current connection Internet Telephony If you have configured FRITZ Box Fon for Internet telephony the Internet Telephony area will be displayed as...

Страница 39: ...mputer or in your LAN cannot be accessed from the Internet Click the New Port Forwarding in the Port Forwarding window button to grant other parties from the Internet re stricted access to the computers connected to FRITZ Box Fon by opening certain ports to incoming connections Other parties then access your computer at the IP address you were assigned by the Internet Service Provider If a con nec...

Страница 40: ... versions of the DSL software and the FRITZ Box Fon firmware The display options for this page include information on ADSL transmission performance ATM activity and the signal spectrum 4 4 Telephony Internet Telephony Enter your account information for Internet Telephony to FRITZ Box Fon here Here you can set up a second Internet number Extensions In this section you assign the Internet numbers an...

Страница 41: ...f these numbers then can be called simply by entering the quick dial code 4 5 Journal Event Log Messages about the activities and conditions of the FRITZ Box Fon Internet connection s are registered in the Event Log These messages are sent directly by FRITZ Box Fon and refer only to the DSL line and events associated with FRITZ Box Fon s control of the Internet connection Other ac tions such as In...

Страница 42: ...TP Server 2 The Cardware FRITZBOX FON Firmware folder con tains a file with the suffix image Copy this file to your computer Now you have saved the new firmware on your computer The next step is to perform the update 1 Open your Internet browser and enter the address fritz box or 192 168 178 1 2 Select the System Settings menu command 3 Click the Update the Firmware button 4 In the text field ente...

Страница 43: ... Settings area experienced users can make settings for the DHCP server and traffic shaping Do not make any changes in this area unless you are experi enced in working with network settings Incorrect settings in this area can lead to FRITZ Box Fon malfunctions When the DHCP server of FRITZ Box Fon is deactivated every network adapter connected to FRITZ Box Fon must be as signed a fixed IP address D...

Страница 44: ...Help 44 FRITZ Box Fon 4 The FRITZ Box Window 4 7 Help Click the Help button from any FRITZ Box Fon window to open the Online Help available on the current topic ...

Страница 45: ...rties by clicking through start Control Panel Performance and Main tenance System Hardware Device Manager 2 Click the Device Manager button on the Hardware settings page 3 In the Network adapters section of the Device Manag er select the AVM FRITZ Box Fon entry 4 In the Action menu select the Uninstall command 5 Confirm the uninstallation in the following security prompt FRITZ Box Fon will be remo...

Страница 46: ...Manager settings page 3 In the Network adapters section select the FRITZ Box Fon entry 4 Then click the Remove button 5 Confirm the uninstallation message by clicking OK 6 Follow the instructions displayed on the screen Keep your Windows CD ready Rebooting the computer concludes the uninstallation Proceed as follows to remove the FRITZ DSL software package 1 Open Start Settings Control Panel Add R...

Страница 47: ...etwork adapters section of the Device Manag er select the AVM FRITZ Box Fon entry 3 In the Action menu select the Uninstall com mand 4 Confirm the uninstallation in the following security prompt AVM FRITZ Box Fon will be removed This completes uninstallation of the driver software of FRITZ Box Fon Proceed as follows to remove the FRITZ DSL software package 1 Open Start Settings Control Panel Add R...

Страница 48: ...uter store Be sure to note the type of cable and re member that the quality of the line may decrease as the distance from the hub increases Follow the instructions below when purchasing extension ca bles z to extend the LAN DSL and the ISDN analog cable use the 10BT network cable wired 1 1 with the following fea tures STP Shielded Twisted Pair should be used for the LAN cable UTP Unshielded Twiste...

Страница 49: ...92 168 178 1 192 168 179 1 z No Internet connection may be established 6 3 IP Settings FRITZ Box Fon is equipped with its own DHCP server This means that FRITZ Box Fon assigns the connected computers their IP addresses The connected computers must be con figured such that they can receive their IP addresses auto matically from FRITZ Box Fon The steps for checking and adjusting this option differ a...

Страница 50: ...adapter connected to FRITZ Box Fon to open the Local Area Connection Status window 2 Click the Properties button 3 Select Internet Protocol TCP IP in the list of items used in this network connection and click Properties 4 Activate the options Obtain an IP address automatical ly and Obtain DNS server address automatically Properties of the Internet protocol TCP IP 5 Confirm your selection by click...

Страница 51: ...ngs 1 Select Start Settings Control Panel 2 Double click the Network entry to open it 3 In the list double click to select the binding designated with an arrow TCP IP network adapter bound to FRITZ Box Fon TCP IP binding to a network adapter 4 Activate the option Obtain an IP address automatically The Obtain an IP address automatically option 5 On the DNS Configuration settings page activate the D...

Страница 52: ...s 2000 1 Select Start Settings Control Panel Network and Dial Up Connections 2 Double click to select the Local Area Connection with the network adapter bound to FRITZ Box Fon 3 Click the Properties button 4 Double click to select Internet Protocol TCP IP in the list of network components Properties of the LAN connection of a network adapter 5 Activate the options Obtain an IP address automatical ...

Страница 53: ...on the topic of net work configuration in Linux see http www linux org docs ldp howto NET3 4 HOWTO 5 html Obtaining an IP Address Automatically in Mac OS X In the Mac OS X operating system proceed as follows to set the TCP IP properties 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Net work icon 3 In the Network window select the Built in Ethernet e...

Страница 54: ...nnected computer obtains an IP address assigned by the DHCP server Fixed IP Addresses If computers connected to FRITZ Box Fon are to be assigned fixed IP addresses note that the following IP address ranges may not be used 192 168 179 20 200 192 168 178 20 200 Other DHCP Servers If FRITZ Box Fon is operated in a network no other DHCP server may be operated in this network If you need to oper ate a ...

Страница 55: ... Sources of Information To take advantage of all commands and features of your FRITZ Box Fon consult the following information resources Documentation FRITZ Box Fon includes comprehensive documentation in a variety of formats z The Installation manual for FRITZ Box Fon The installation manual for FRITZ Box Fon is included in the FRITZ Box Fon package It contains information about installation and ...

Страница 56: ...en Click Products for the latest information about all AVM products as well as announcements of new products and product versions The Service category contains the support form as well as various manuals of AVM products 7 2 Updates AVM makes new drivers for FRITZ Box Fon and updates for the PBX software available free of charge over the Internet To download updates from the Internet please enter t...

Страница 57: ...ests can be sent to AVM by e mail Please use the AVM Support request form at www avm de en support Select the product for which you require technical support Fill out the form and send it to AVM Support by clicking the Send button Support by Fax If necessary you can reach FRITZ Box Fon Support at the fax number 49 0 30 39 97 62 66 Your fax should contain the following information z An e mail addre...

Страница 58: ...ord ing of the message z With which USB driver version is FRITZ Box Fon in stalled See the Device Manager for the version number z Which Firmware does FRITZ Box Fon use The Firmware version is displayed on the DSL Info page of the FRITZ Box Fon user interface Once you have gathered this information please fax it to AVM Support The Support team will assist you in resolving your problem ...

Страница 59: ... 34 41 documentation 55 drilling template 62 DSL cable 8 DSL information 40 DSL modem 11 DSL router 7 37 E event log 41 F factory settings 43 fax machine 32 firewall 11 firmware 10 42 56 fixed line numbers 40 FRITZ Box window 37 FRITZ DSL 8 G game console 9 H hub 18 19 I information sources 55 installation in Linux 27 in Mac OS X 27 in Windows 2000 25 in Windows 98 25 in Windows Me 24 in Windows X...

Страница 60: ...k dial numbers 41 R regulations and norms 61 removing driver software in Windows 2000 47 in Windows Me and 98 46 in Windows XP 45 S safety instructions 6 supply voltage 11 support 55 57 switch 9 18 system settings 42 T technical summary 11 telephone 32 traffic shaping 43 U updates 42 56 USB cable 8 USB connector 23 USB port 22 W warranty 2 ...

Страница 61: ... 388 ITU T G 992 1 ITU T G 994 1 ETSI ETR328 The CE symbol confirms that this product conforms with the above mentioned norms and regulations The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Product FRITZ Box Fon Type ADSL VoIP PBX z 1999 5 EEC R TTE Directive Radio Equipment and Telecommunica tions Terminal Equipment z 89 336 EEC EMC Directive Electromagnetic Compatibility z 73 23 E...

Страница 62: ...62 FRITZ Box Fon Drilling Template ...

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