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Troubleshooting Procedures

Overview

The following table offers recommendations about what do when prob-
lems with your FRITZ!Box arise:

Problem

Help

•

LEDs not on

•

No access to the user interface

•

Wi-Fi connection cannot be estab-
lished or is interrupted

Troubleshooting chart;

Problem with:

•

Connecting

•

Configuration

•

Internet

•

Wi-Fi

•

etc.

Knowledge Base;

Troubleshooting chart and Knowledge

Base

does

not offer a solution

Support,

FRITZ!Box 4040

183

Malfunctions

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Содержание 4040

Страница 1: ...Manual Manual FRITZ Box 4040 ...

Страница 2: ...nt 27 Connecting to Electric Power 29 Connecting with the Internet Via Modem or Router 30 Connecting with the Internet Via a DSL VDSL Modem 31 Connecting with the Internet Via a Cable Modem 32 Connecting with the Internet Via a Fiber Optic Modem 34 Connecting with the Internet Via a Router 36 Connecting with the Internet Via Mobile Network 38 Connecting Computers and Other Devices Using a Network ...

Страница 3: ...e Mobile Network 63 Saving Power with the FRITZ Box 64 Mesh with FRITZ 65 Expanding a Wi Fi Network with Mesh 66 Enabling Mesh for FRITZ Repeater and FRITZ Powerline 68 Using FRITZ Box as a Mesh Repeater 70 User Interface Internet Menu 71 Using AVM Services for Diagnostics and Maintenance 72 Configuring Parental Controls 74 Creating and Assigning Access Profiles 77 Editing Filter Lists 79 Configur...

Страница 4: ...witching the Wi Fi Network On and Off 127 Selecting the Wi Fi Channel 128 Configuring Wi Fi Guest Access 130 User Interface Diagnostics Menu 134 Starting Function Diagnostics 135 Starting Security Diagnostics 137 User Interface System Menu 139 Configuring Push Services 140 Logging In to the FRITZ Box User Interface 142 Selecting Signaling of the Info LED 146 Locking and Unlocking Buttons 147 Setti...

Страница 5: ...ing Up FRITZ Box Storage 173 MyFRITZ 174 What Is MyFRITZ 175 Creating a New MyFRITZ Account 178 Configuring MyFRITZ App in Android 179 Configuring MyFRITZ App in iOS 181 Malfunctions 182 Troubleshooting Procedures 183 Troubleshooting Chart 184 Opening the User Interface with the Emergency IP Address 187 Knowledge Base 188 Support 189 Decommissioning and Disposal 190 Decommissioning 191 Disposal 19...

Страница 6: ...rmation on the FRITZ Box Contents of this chapter Safety Instructions 7 Package Contents 10 Instructions and Help 11 Symbols Used 12 Information on Cleaning 13 FRITZ Box 4040 6 General Information on the FRITZ Box ...

Страница 7: ...o overheat This can re sult in damage to the FRITZ Box Provide for sufficient air circulation around the FRITZ Box Make sure that the ventilation slits on the FRITZ Box housing are al ways unobstructed The FRITZ Box should not be placed on carpets or upholstery Do not cover the FRITZ Box Damage to Heat Sensitive Surfaces The base of the FRITZ Box heats up during normal operation This heat can caus...

Страница 8: ...strong detergents solvents or wet cloths can cause damage to the FRITZ Box Please refer to the information about how to clean your FRITZ Box see page 13 Improper Opening and Repairs The device contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Box housing If the FRITZ Box needs to be repaired please take it to a specialized vendor Interne...

Страница 9: ...t could be affected by interference from your FRITZ Box If applicable maintain the recommended minimum distance of 15 cm recommended by the manufacturers of medical devices in order to prevent malfunctions of your medical device Potentially Explosive Environments Under unfavorable conditions radio waves in the vicinity of explosive environments can cause fires or explosions Do not install and oper...

Страница 10: ...s 1 FRITZ Box 4040 1 Power adapter black 1 Network cable also called LAN cable white 1 Quick guide instructions for connecting the FRITZ Box 1 FRITZ Notes service card with FRITZ Box settings upon delivery FRITZ Box 4040 10 General Information on the FRITZ Box ...

Страница 11: ...ration and operation Range of functions of your FRITZ Box en avm de service manuals Quick guide Connecting and configuration Provided in print with your FRITZ Box Online help Instructions on configura tion and operation Help on the functions and settings options in the user interface http fritz box Knowledge Base Solutions for common prob lems during connection con figuration and operation en avm ...

Страница 12: ... are used in this manual Meaning Important message that should be complied with in order to prevent material damage errors or malfunctions Useful tip for configuring and operating the FRITZ Box FRITZ Box 4040 12 General Information on the FRITZ Box ...

Страница 13: ...the mains before cleaning Wipe the FRITZ Box with a slightly moist lint free cloth or an anti static cloth Do not use any strong detergents or solvents for cleaning Do not use any wet cloths for cleaning FRITZ Box 4040 13 General Information on the FRITZ Box ...

Страница 14: ...ctions and Structure Contents of this chapter Functions 15 Device Data on the Type Label 17 Connection Sockets 18 Buttons 20 LEDs 21 Requirements for Operation 24 FRITZ Box 4040 14 Functions and Structure ...

Страница 15: ...notebooks tablets smartphones wireless printers Hub in the Home Network The FRITZ Box is the hub in the home network All of the devices connected with the FRITZ Box make up the home network With the FRITZ Box you can keep track of all devices The functions available for the home network include A media server for transmission of music pictures and video to playback devices in the home network MyFR...

Страница 16: ...B 3 0 port and one USB 2 0 port for the fol lowing devices USB storage devices for example flash drives external hard drive card reader USB printers USB all in one printers USB scanners USB hubs FRITZ Box 4040 16 Functions and Structure ...

Страница 17: ...the Type Label H515 123 45 678 901 00040E 123456789012 3779 8981 1562 8981 0123 afbecd1234 FRITZ Box 4040 WW Serial no CWMP account FRI Box 4040 Wi Fi password WPA2 Article no 2000 2767 Wi Fi network SSID FRITZ Box password AVM GmbH 10547 Berlin Wi Fi access Power units 311P0W067 12V 1 4A 311P0W112 12V 1 4A 311P0W128 12V 1 5A 1 2 3 4 5 6 7 No Meaning 1 Product name 2 3 Name of Wi Fi network SSID 4...

Страница 18: ...ng to a modem or a router for internet access 2 LAN 1 to LAN 4 Sockets for connecting computers and oth er network compatible devices like hubs and game consoles 3 USB USB 3 0 socket for connecting USB devices like printers or storage media 4 Power Socket for plugging in the power supply FRITZ Box 4040 18 Functions and Structure ...

Страница 19: ... the Sides USB Power Power WAN WAN LAN1 LAN1 LAN2 LAN2 LAN3 LAN3 LAN4 LAN4 1 No Name Function 1 USB USB 2 0 socket for connecting USB devices like printers or storage media FRITZ Box 4040 19 Functions and Structure ...

Страница 20: ... Functions Power Info LAN WLAN Internet WLAN WPS 1 2 No Button Function 1 WPS Register wireless devices with the FRITZ Box via WPS see page 43 2 WLAN Switch Wi Fi on and off FRITZ Box 4040 20 Functions and Structure ...

Страница 21: ...ng of the LEDs Power Info LAN WLAN Internet WLAN WPS 1 2 3 4 5 No LED Condi tion Meaning off The device has no electrical power 1 Power on The device has electrical power FRITZ Box 4040 21 Functions and Structure ...

Страница 22: ...abled or is being established now off Wi Fi is disabled on Wi Fi is enabled 3 WLAN flashing Switching Wi Fi function on or off Applying changes to the Wi Fi settings WPS in progress Registration of a wire less device in progress off There is no connection via LAN 4 LAN on Network connection is active to at least one connected device network adapter or hub switch FRITZ Box 4040 22 Functions and Str...

Страница 23: ...stable see page 146 flashing Updating FRITZ OS Time budget for online time has been reached AVM Stick Surf procedure with the FRITZ WLAN USB Stick in progress Adjustable see page 146 5 Info on or flashing red Error Open the user interface see page 46 and follow the instructions on the Overview page FRITZ Box 4040 23 Functions and Structure ...

Страница 24: ...tion with fiber optic modem For internet access via router existing router with internet connec tion For internet access via mobile network USB modem with mobile network connection For configuration of the FRITZ Box a network device computer or tablet with network connection or Wi Fi support and up to date web browser For comprehensive technical information about your FRITZ Box see page 193 FRITZ ...

Страница 25: ...with the Internet Via a DSL VDSL Modem 31 Connecting with the Internet Via a Cable Modem 32 Connecting with the Internet Via a Fiber Optic Modem 34 Connecting with the Internet Via a Router 36 Connecting with the Internet Via Mobile Network 38 Connecting Computers and Other Devices Using a Network Cable 40 Connecting Wireless Devices with FRITZ Box 42 FRITZ Box 4040 25 Connecting ...

Страница 26: ...ails the following steps Instructions Place or hang up the FRITZ Box in a suitable location Connect the FRITZ Box to the power supply Connect the FRITZ Box to your internet connection Connect your computers and network devices to the FRITZ Box FRITZ Box 4040 26 Connecting ...

Страница 27: ... heat accumulation the FRITZ Box should not be placed on carpets or upholstered furniture Provide for sufficient air circulation around the FRITZ Box and do not cover up the FRITZ Box The ventilation slits must never be ob structed Rules for Optimum Wi Fi Reception Radio wave propagation during Wi Fi operation is strongly depen dent on the position of your FRITZ Box By slightly shifting the posi t...

Страница 28: ...on for the FRITZ Box 2 Place the FRITZ Box in this location Instructions Mounting FRITZ Box on the Wall Damage to electric wiring or gas or water pipes during drilling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electricity lines gas or water pipes located where you need to drill the holes If necessary check the site with a pipe detector o...

Страница 29: ...et strips and extension cords then do not connect multiple extension cords or socket strips to each other Use only the power adapter included with delivery Instructions Plugging In to Electrical Power 1 Connect the power adapter to the socket on the FRITZ Box la beled Power WAN LAN1 LAN2 LAN3 LAN4 W L A N W P S 2 Plug the other end into an electrical outlet FRITZ Box 4040 29 Connecting ...

Страница 30: ...ble and an access device appro priate for the connection type The following connection types are possible Type of connection Access Device for the Connection Type DSL or VDSL line DSL or VDSL modem Cable connection Cable modem Fiber optic connection Fiber optic modem FTTH ONT media converter Any internet connection Internet router FRITZ Box 4040 30 Connecting ...

Страница 31: ...or VDSL line A network cable for instance from the FRITZ Box package The WAN socket is configured for WAN operation see page 112 Instructions Connecting to the DSL Modem 1 Insert one end of the network cable into the WAN port on the FRITZ Box WAN LAN1 LAN2 LAN3 LAN4 W L A N W P S 2 Insert the other end of the network cable into the LAN Ethernet socket on the cable modem FRITZ Box 4040 31 Connectin...

Страница 32: ...Z Box to the cable modem from where it interfaces with the cable connection Use a network cable Requirements A cable modem that is connected to your cable connection A network cable for instance from the FRITZ Box package The WAN socket is configured for WAN operation see page 112 Example Configuration FRITZ Box 4040 32 Connecting ...

Страница 33: ...thernet port on the cable modem 2 Insert the other end of the network cable into the WAN port on the FRITZ Box 3 Connect a computer with the FRITZ Box see page 40 or see page 42 4 Set up the internet connection for connections via cable in the FRITZ Box see page 55 FRITZ Box 4040 33 Connecting ...

Страница 34: ...RITZ Box to the fiber optic modem FTTH ONT in order to connect it with the fiber optic connection Requirements A fiber optic modem that is connected to your fiber optic connection A network cable for instance from the FRITZ Box package The WAN socket is configured for WAN operation see page 112 Example Configuration FRITZ Box 4040 34 Connecting ...

Страница 35: ...g to a Fiber Optic Modem 1 Insert one end of the network cable into the WAN port on the FRITZ Box 2 Insert the other end of the network cable into the LAN Ethernet socket on the fiber optic modem FRITZ Box 4040 35 Connecting ...

Страница 36: ...cess A network cable for instance from the FRITZ Box package If the FRITZ Box is operated as a router and generates its own IP network then it is connected to the router via the WAN socket The WAN socket must be configured for WAN operation see see page 112 If the FRITZ Box is operated as an IP client on the router then it must be connected to a LAN socket on the router The WAN socket can be confi...

Страница 37: ... the WAN port on the FRITZ Box If the FRITZ Box is to be operated as an IP client then configure the WAN socket as a LAN port see page 112 Alternatively you can insert the network cable into one of the LAN sockets 2 Insert the other end of the cable into the network socket on the internet router FRITZ Box 4040 37 Connecting ...

Страница 38: ...rk device for internet access via LTE UMTS or HSPA A SIM card from a mobile network provider Restrictions by the Mobile Network Provider Due to technical limitations on the part of the mobile network providers some limitations may arise for internet telephone calls and for applications requiring an incoming connection This is also true for using port sharing releasing USB storage media for sharing...

Страница 39: ...gle into a USB port of the FRITZ Box Instructions Connecting with the Smartphone via USB 1 Connect the smartphone to a USB port on the FRITZ Box using a USB cable Connecting with the Smartphone via Wi Fi You can establish the connection to the smartphone via Wi Fi see page 61 FRITZ Box 4040 39 Connecting ...

Страница 40: ...puter is con nected is the same regardless of the computer s operating system Rules The network cable used to connect a computer or another network device to the FRITZ Box may be no longer than 100 m Instructions Connecting a Computer Using a Network Cable 1 Insert the network cable into the LAN socket of the computer 2 Insert the free end of the cable into a LAN socket on the FRITZ Box WAN LAN1 L...

Страница 41: ...rk Hub or Network Switch 1 Insert the network cable included in the package into the uplink port of the network hub or network switch 2 Insert the free end of the cable into a LAN socket on the FRITZ Box FRITZ Box 4040 41 Connecting ...

Страница 42: ...t the touch of a button WPS Push Button Many Windows computers support WPS Apple devices MacOS iOS do not support WPS Scanning QR Codes on a Smartphone or Tablet Many smartphones and tablets can scan QR codes using the camera app for instance iPhones with iOS13 or later To test your smartphone or tablet open the camera app and point the camera at a QR code If the device detects the QR code a messa...

Страница 43: ...Box 4040 and two randomly selected letters for instance XY It is printed on the type label on the bottom of housing 2 Start the connection procedure 3 Enter the network key of the FRITZ Box This is found on the type label on the bottom of housing Instructions Establishing a Wi Fi Connection Using WPS WPS is a method for establishing secure Wi Fi connections at the touch of a button 1 On the wirele...

Страница 44: ...Info WLAN Internet LAN Power WLAN WPS The WLAN LED flashes while the Wi Fi connection is being es tablished FRITZ Box 4040 44 Connecting 3 On the FRITZ Box Press the WPS button ...

Страница 45: ...f this chapter Opening the User Interface 46 Homepage of the User Interface 47 Using the Wizard for Basic Configuration 48 Changing the FRITZ Box Password 49 Logging Out of the User Interface 51 FRITZ Box 4040 45 User Interface ...

Страница 46: ...terface 1 Start a web browser on your computer or mobile device and en ter http fritz box in the address bar http fritz box 2 Enter the preset FRITZ Box password and click on Log In The preconfigured FRITZ Box password is printed on the type la bel on the bottom of housing and on the FRITZ Notes service card If you already changed the preset FRITZ Box password or if a FRITZ Box user has already be...

Страница 47: ... important notifications for secure reliable operation of your FRITZ Box Links take you directly to the pages in the user interface on which you can configure settings for FRITZ Box functions Links to FRITZ products in the home network open their user inter faces in their own browser tabs Area Function Display System Product name or individually assigned name of the FRITZ Box FRITZ OS installed Cu...

Страница 48: ...Box service card FRITZ Notes and on the type label on the bottom of housing The account information has been supplied by your internet service provider Instructions Using the Wizard for Basic Configuration 1 Enter the preset FRITZ Box password and click on Log In 2 Choose whether you would like to use the AVM services for diag nostics and maintenance We recommend leaving this option en abled You c...

Страница 49: ...commend configuring the Forgot Password push service see page 140 When you have forgotten a password the FRITZ Box sends an access link to the email address you specified Using this link you can set a new password Requirements You have not yet changed the username automatically created for the FRITZ Box password see page 142 Instructions Changing the FRITZ Box Password 1 Open the FRITZ Box user in...

Страница 50: ...5 Enter a new password Remember to comply with the rules for passwords see page 144 6 Click on Apply FRITZ Box 4040 50 User Interface ...

Страница 51: ... before surfing the web Use push services to have yourself notified each time someone logs into or out of your FRITZ Box see page 140 Automatic Logout when Idle If you have not logged out of the FRITZ Box user interface and have not been active in the browser for 20 minutes you will be logged out auto matically Instructions Manual Logout 1 Click on the menu with the three dots in the header of the...

Страница 52: ...a Cable Modem 55 Configuring Internet Access via Fiber Optic Modem 56 Configuring Internet Access via Another Router 58 Configuring Internet Access via Another Router IP Client 60 Configuring Internet Access via a Wireless Device 61 Configuring Internet Access via the Mobile Network 63 Saving Power with the FRITZ Box 64 FRITZ Box 4040 52 Configuring ...

Страница 53: ...TZ Box Overview Configuration of the FRITZ Box entails the following steps Instructions Set up the internet connection in the FRITZ Box Requirements The FRITZ Box is connected with the internet access FRITZ Box 4040 53 Configuring ...

Страница 54: ...r The FRITZ Box opens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a DSL modem which is connected with the DSL or VDSL line see page 31 The WAN socket is configured for WAN operation see Configur ing the WAN Connection Socket page 112 Instructions Configuring Internet Access on the DSL Connection 1 Open the user interface see page 46 2 S...

Страница 55: ...Box functions as a router The FRITZ Box opens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a cable modem which is connected with the cable junction see page 32 The WAN socket is configured for WAN operation see page 112 Instructions Setting Up Internet Access on the Cable Connection 1 Open the user interface see page 46 2 Select the Inte...

Страница 56: ... up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a fiber optic modem which is con nected with the fiber optic connection see page 34 The WAN socket is configured for WAN operation see page 112 Instructions Setting Up Internet Access on the Fiber Optic Connection 1 Open the user interface see page 46 2 Select the Internet Account Information...

Страница 57: ...5 For further settings use the online help of the FRITZ Box FRITZ Box 4040 57 Configuring ...

Страница 58: ...rements The FRITZ Box is connected with a router that provides the internet connection see page 36 The WAN socket is configured for WAN operation see page 112 Instructions Setting Up Internet Access via WAN as a Router 1 Open the user interface see page 46 2 Select the Internet Account Information menu and the Internet Connection tab 3 In the Internet Service Provider area select the settings more...

Страница 59: ...FRITZ Box 4040 59 Configuring 6 For further settings use the online help of the FRITZ Box ...

Страница 60: ...eam router The firewall of the FRITZ Box is disabled Requirements The FRITZ Box is connected with a router that provides the internet connection There are two possibilities for connecting the FRITZ Box with the router Via the WAN socket The socket must be configured as a LAN port see page 112 Via one of the LAN sockets Instructions Setting Up Internet Access via LAN as an IP Client 1 Open the user...

Страница 61: ...lt setting The FRITZ Box functions as its own router The FRITZ Box creates its own IP network The firewall of the FRITZ Box is enabled Requirements The Wi Fi network transmits in the 2 4 GHz frequency range The connection is encrypted using WPA2 The Wi Fi network allows the FRITZ Box to set up a Wi Fi connec tion Instructions Configuring Internet Access via Wi Fi 1 Open the user interface see page...

Страница 62: ... in the Security area 6 Save your settings by clicking Apply The FRITZ Box is configured as a router and the network range is changed automatically The FRITZ Box along with the connected net work devices forms its own self contained network FRITZ Box 4040 62 Configuring ...

Страница 63: ... mobile network dongle or an Android smartphone with USB teth ering enabled must be connected to the USB port of the FRITZ Box see page 38 Instructions Configuring the Internet Connection via the Mobile Network 1 Open the user interface see page 46 2 Select Internet Mobile Network 3 For instructions open the online help FRITZ Box 4040 63 Configuring ...

Страница 64: ... average power consumption over the last 24 hours is presented in the FRITZ Box user interface under System Energy Monitor Power Consumption Using Savings Potential What How to Where Configure a schedule see page 127 Wi Fi Schedule menu Switch off Wi Fi see page 127 WLAN button Wi Fi Wi Fi Network menu Wi Fi Reduce the maximum trans mitter power Wi Fi Wi Fi Channel Wi Fi Channel Settings Additiona...

Страница 65: ...h with FRITZ Contents of this chapter Expanding a Wi Fi Network with Mesh 66 Enabling Mesh for FRITZ Repeater and FRITZ Powerline 68 Using FRITZ Box as a Mesh Repeater 70 FRITZ Box 4040 65 Mesh with FRITZ ...

Страница 66: ... products can be used as Mesh Repeaters to ex pand the Wi Fi network of the FRITZ Box FRITZ Repeater The connection to the FRITZ Box will be established via Wi Fi or LAN cable FRITZ Repeater with LAN port only More information at en avm de products fritzwlan FRITZ Powerline The connection to the FRITZ Box is established via the electric wiring For more information see en avm de products fritzpower...

Страница 67: ... Mesh Master the network name SSID network key Wi Fi guest access and Wi Fi schedule Mesh Overview in the user interface of the Mesh Master Here you can perform updates for all FRITZ devices in the Mesh Improved information exchange among FRITZ devices provides for faster Wi Fi connections Mesh Wi Fi Steering access point steering FRITZ OS 7 10 or later The Mesh Master can select the best FRITZ de...

Страница 68: ...the FRITZ Box user interface see page 46 2 Select Home Network Mesh 3 The FRITZ Box is displayed in the overview with the Mesh enabled symbol If the symbol is also displayed for the FRITZ Repeater then Mesh is already enabled for the FRITZ Repeater If the symbol is missing next to the FRITZ Repeater continue with the next step 4 Press the button on the FRITZ Repeater After the button is released t...

Страница 69: ...xt to FRITZ Powerline continue with the next step 4 Press the button on FRITZ Powerline to establish a connection FRITZ Powerline Model Connection Button 1260E Connect 1240E 546E 540E WLAN WPS All of the LEDs on FRITZ Powerline will be flashing when you re lease the button 5 Within 2 minutes start WPS on the FRITZ Box Do this by press ing the WPS button until the Info LED starts flashing Mesh is e...

Страница 70: ...pand the Wi Fi network Requirements FRITZ OS 7 00 or later is installed on the FRITZ Box Instructions Configuring FRITZ Box as a Mesh Repeater 1 Open the user interface see page 46 2 Select Home Network Mesh Mesh Settings 3 For instructions open the online help Instructions Using the Telephone Book of the Mesh Master On the Mesh Repeater you can use the telephone books on the Mesh Master Then tele...

Страница 71: ...74 Creating and Assigning Access Profiles 77 Editing Filter Lists 79 Configuring Priorities for Internet Use 81 Configuring Port Sharing 82 Enabling Dynamic DNS 84 Remote Access to the FRITZ Box 85 Configuring VPN Remote Access 87 Configuring IPv6 89 Configuring FRITZ Box as a LISP Router 91 FRITZ Box 4040 71 User Interface Internet Menu ...

Страница 72: ...nalysis Upon suspicion of misuse by third parties your FRITZ Box transmits error reports or technical diagnostics data to AVM for analysis Diagnostics data for system maintenance Your FRITZ Box transmits device specific data to AVM for the development of security updates and to further develop FRITZ OS Data Protection The diagnostics data and the device specific data transmitted by your FRITZ Box ...

Страница 73: ...ctions Configuring AVM Services 1 Open the user interface see page 46 2 Select Internet Account Information AVM Services 3 For instructions open the online help FRITZ Box 4040 73 User Interface Internet Menu ...

Страница 74: ...n the network device and extends the use time by 45 minutes Tickets can be redeemed be fore the use time has been exhausted to avoid interruption of online time To distribute a ticket for extended use time see Instructions Distributing a Ticket for Extended Use Time page 76 The remaining online time permitted can be queried on any network device with restricted online time see Instructions Queryin...

Страница 75: ... want then create an access profile For instructions open the online help 4 Select Internet Filters Parental Controls 5 Click on the Change Access Profile button 6 Assign to the network device the access profile with the desired restrictions For instructions open the online help Instructions Blocking a Device 1 Open the user interface see page 46 2 Select Internet Filters Parental Controls 3 Selec...

Страница 76: ... to be extended 4 If you want to distribute only one single ticket then click on Share Ticket A ticket is saved to the clipboard and can be sent to the user of a network device however you like In the list of tickets that ticket is displayed crossed out in gray Instructions Querying Remaining Online Time 1 Open a browser on the network device for which the remaining online time is to be queried 2 ...

Страница 77: ... Description Time limit With time limits you can define when and for how long internet use is permitted each day Filters for websites With the filter lists you can specify which websites are allowed to be accessed Blocked network applica tions With the list of blocked network applica tions you specify which network applica tions are allowed to communicate over the internet This list can contain fo...

Страница 78: ...tering with the guest network Can be changed Unrestricted Unrestricted internet use Cannot be changed Instructions Creating an Access Profile 1 Open the user interface see page 46 2 Select Internet Filters Access Profiles 3 For instructions open the online help Instructions Assigning an Access Profile 1 Open the user interface see page 46 2 Select Internet Filters Parental Controls 3 For instructi...

Страница 79: ...sites included in the permitted websites list can be accessed Use the permitted websites list if most websites are to be blocked and only a few are permitted Blocked web sites Websites included in the blocked websites list are blocked Use the blocked websites list if most websites are to be permitted and only a few are to be blocked Requirements The FRITZ Box establishes its own connection to the ...

Страница 80: ...3 For instructions open the online help FRITZ Box 4040 80 User Interface Internet Menu ...

Страница 81: ...cations that require fast reaction times for exam ple company access terminal applications games These applica tions will be granted higher priority When an application of this cat egory uses the full capacity of the internet connection the data of other applications will be transferred with lower priority Background applications have the lowest priority This category is for applications that run ...

Страница 82: ...ternet users controlled access to the computers in your network Port Sharing on Protocols Port sharing in the FRITZ Box is possible on the following protocols Protocol Internet Protocol Explanation PING IPv6 The FRITZ Box responds to ping in quiries from the internet addressed to the IPv6 address of the FRITZ Box Ad ditionally you can set up PING6 port forwarding rules for each computer in the hom...

Страница 83: ...can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Instructions Configuring Port Sharing 1 Open the user interface see page 46 2 Select Internet Permit Access Port Sharing 3 For instructions open the online help FRITZ Box 4040 83 User Interface Internet Menu ...

Страница 84: ... address changes the FRITZ Box transmits the new IP address to the dynamic DNS provider in the form of an update request Then the current IP address is assigned to the domain name by the dy namic DNS provider Dynamic DNS and MyFRITZ MyFRITZ can be used as an alternative to dynamic DNS The two ser vices can also be used in parallel For more information on MyFRITZ see page 174 Requirements You are r...

Страница 85: ...he World Wide Web Enable this protocol to allow access to the FRITZ Box from the internet FTP File Transfer Proto col FTP is a network protocol for transmitting files in IP networks Enable this protocol to allow access by FTP to the FRITZ Box storage media from the Internet FTPS FTP over SSL FTPS is a method for encrypting the FTP protocol Enable this protocol to secure transmis sion over FTP Requ...

Страница 86: ...s from the internet and to ac cess the contents on the storage media The protocols for the desired access must be enabled in the FRITZ Box Instructions Enabling HTTPS FTP and FTPS in the FRITZ Box 1 Open the user interface see page 46 2 Select Internet Permit Access FRITZ Box Services 3 For instructions open the online help FRITZ Box 4040 86 User Interface Internet Menu ...

Страница 87: ...lished The connection is established via the internet The data are transmitted in encrypt ed form via what is known as a tunnel This excludes the possibility of unauthorized access to the data This way field representatives for in stance can connect with the corporate network via VPN Example Configuration FRITZ Box 4040 87 User Interface Internet Menu ...

Страница 88: ...ware for free downloading The FRITZ VPN software is a VPN client for Windows Install the software on the network devices from which you would like to reach the FRITZ Box over a VPN connection Instructions Configuring VPN in the FRITZ Box 1 Open the user interface see page 46 2 Select Internet Permit Access VPN 3 For instructions open the online help FRITZ Box 4040 88 User Interface Internet Menu ...

Страница 89: ...apable ser vices in the home network FRITZ NAS access via SMB or FTP FTPS Access to the user interface with HTTP or HTTPS over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the upstream DNS resolver of the internet service provider over IPv6 The globally valid prefix is distributed via router advertisement For guest access to the Wi Fi networ...

Страница 90: ...ynchronization over NTP Network Time Protocol Remote access via HTTPS Dynamic DNS via dyndns org Requirements IPv6 must be installed and enabled on the computers in your home network standard in Windows since Windows Vista and Windows 7 in Mac OS X since macOS 10 Instructions Configuring IPv6 in the FRITZ Box 1 Open the user interface see page 46 2 Select Internet Account Information IPv6 3 For in...

Страница 91: ...eful if technical or organizational reasons make it preferable to keep the same IP addresses even when you switch internet service providers With LISP devices do not lose their identity host devices virtual machines when they change location Requirements You are registered with a LISP provider Instructions Configuring the FRITZ Box as a LISP Router 1 Open the user interface see page 46 2 Select In...

Страница 92: ...ses 104 Changing IPv6 Settings 106 Configuring a Static IP Route 108 Obtaining an IP Address Automatically 110 Configuring the WAN Connection Socket 112 Configuring LAN Guest Access 114 Configuring Wake on LAN 116 Configuring USB Devices 117 Configuring and Using the Media Server 123 Assigning a FRITZ Box Name 125 FRITZ Box 4040 92 User Interface Home Network Menu ...

Страница 93: ... to make the device connections transparent What the Diagram Shows Details Network devices All devices connected with the FRITZ Box via Wi Fi by network cable via VPN or via powerline PCs laptops tablets smart phones TVs game consoles wireless re peaters powerline devices etc Telephony devices Wired telephones USB devices Storage drives memory sticks printers etc Connection technology The technolo...

Страница 94: ...ine de vice Devices in the guest net work Devices that are connected with the FRITZ Box via the guest network Update available The button for FRITZ products indicates that a new FRITZ OS is available Devices in the Mesh Mesh enabled the Mesh enabled sym bol marks the devices that are configured as Mesh Repeaters FRITZ Box 4040 94 User Interface Home Network Menu ...

Страница 95: ... the FRITZ OS installed on the FRITZ device is the latest or whether an update is avail able Perform FRITZ OS update If the Update column in the table indicates that a FRITZ OS update is available you can perform the update directly from the table Open a properties window for a device The Properties column contains a Details link for each device Click ing on this link opens the properties window f...

Страница 96: ...o not pass their prioritization on to the network devices that are connected with them The prioritization must be configured on the network devices Adjusting prioritization Prioritized devices and all of their appli cations are added to the real time appli cations under Internet Filters Priori tization There you can configure adjust ments to the prioritization of the device Configuring prioritizat...

Страница 97: ...indow for a Device 1 Open the user interface see page 46 2 Select Home Network Mesh Mesh Overview 3 Select the device in the Active Connections in the Home Network and Current Software Version table Click on the link 4 Click on the Details link in the Properties column The window with the properties for the device opens FRITZ Box 4040 97 User Interface Home Network Menu ...

Страница 98: ... Network device Network devices are devices that are connect ed with the FRITZ Box in one of the following ways with a network cable to a LAN port on the FRITZ Box via Wi Fi via the internet with a VPN connection see page 87 Network All network devices on the FRITZ Box com prise a network Internet protocol IP Communication within the network takes place using the internet protocol IP for short The...

Страница 99: ... with a net work cable via Wi Fi or over VPN Idle connections Connections that are currently inactive are dis played Only shown here VPN connections are displayed only in this table Guest network overview Connections to the guest network are dis played Connection properties Properties are displayed for every connec tion Find devices quickly Show and hide table columns Sort table columns for ascend...

Страница 100: ...ne without actually connecting any network devices Removing Devices Unused connections can be removed individually or all at once as long as they do not have any special settings When a single unused connec tion is removed all of the settings configured for this device are also deleted A click on the Remove button removes all inactive connections for which properties were never assigned This funct...

Страница 101: ...n no longer be reached Make changes in this menu only if you are proficient in network technology Application Example In the following cases it is necessary to change the IPv4 address of the FRITZ Box VPN connection The home network of the FRITZ Box is connected with another FRITZ Box network via a LAN LAN linkup The FRITZ Box is integrated into an existing FRITZ Box network and both FRITZBoxes ar...

Страница 102: ... Addresses The following IPv4 addresses are reserved for certain tasks and can not be assigned for any other use IPv4 Address Purpose 192 168 178 1 IPv4 address of the FRITZ Box 192 168 178 255 Broadcast address This address is used to send messages within the network The messages are received by all network de vices IPv4 Address in Case of Emergency The FRITZ Box also has a fixed IPv4 address tha...

Страница 103: ...he IPv4 address range available for the network devices is determined by this network If either of these two values is changed a different network results Instructions Changing the IPv4 Settings 1 Open the user interface see page 46 2 Select Home Network Network Network Settings 3 For instructions open the online help FRITZ Box 4040 103 User Interface Home Network Menu ...

Страница 104: ...locat ed in the same IP network The DHCP server of the FRITZ Box is enabled upon delivery One part of the IPv4 address range of the FRITZ Box is reserved for the DHCP server The DHCP server assigns IP addresses from this range to the network devices IPv4 Addresses Reserved for the DHCP Server upon Delivery 192 168 178 20 192 168 178 200 You can change the address range for the DHCP server if neede...

Страница 105: ...isters with the FRITZ Box it receives an IPv4 address from the DHCP server Every time the network device is restarted the DHCP server assigns it an IP address again Always Assign the Same IPv4 Address You can specify that the DHCP server always assign the same IPv4 ad dress to network devices This option can be enabled under Home Network Network Network Connections in the detailed settings of the ...

Страница 106: ...igns unique local addresses to the net work devices so that they can com municate with each other Additional IPv6 routers in the home network This FRITZ Box provides the default IPv6 connection Other IPv6 routers are disregarded DNSv6 server in the home net work Also announce the DNSv6 server via router advertisement DHCPv6 server in the home net work The DHCPv6 server is enabled Only the DNS serv...

Страница 107: ...2 Select Home Network Network Network Settings 3 For instructions open the online help FRITZ Box 4040 107 User Interface Home Network Menu ...

Страница 108: ...spans the subnet does not do NAT Network Address Translation How Static IP Routes Work IP packets whose IP destination addresses are unknown are forward ed to the internet by default In the application described above be cause the FRITZ Box does not know the destination addresses locat ed in the subnet it forwards the packet to the internet To prevent this from happening and have the packets forwa...

Страница 109: ...a click on the IPv4 Routes but ton 4 For instructions open the online help Instructions Configuring a Static IPv6 Route 1 Open the user interface see page 46 2 Select Home Network Network Network Settings 3 In the Static Routing Table area click on the IPv6 Routes but ton 4 For instructions open the online help FRITZ Box 4040 109 User Interface Home Network Menu ...

Страница 110: ...ter 3 Click on the network connection between the computer and the FRITZ Box with the right mouse button and select Properties 4 Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 5 Click on the Properties button 6 On the General tab enable the options Obtain an IP address automatically and Obtain DNS server address automatically 7 Save with OK 8 Enable the ...

Страница 111: ...the Advanced button The TCP IP settings page opens Select the Using DHCP option from the Configure IPv4 drop down list 5 Click on OK The network device now automatically receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Linux For comprehensive information and tips on network settings in Linux see for example www tldp org HOWTO NET3 4 HOWTO 5 html FRITZ Box 4040 111...

Страница 112: ...s device in order to connect to the internet and works as a router This is the case when The FRITZ Box is connected to a modem The FRITZ Box is connected to a router The FRITZ Box works as a router and generates its own local network LAN port When the LAN setting is selected the socket functions as a LAN port This setting is neces sary in the following cases Network devices are connected to the WA...

Страница 113: ...ocket 1 Open the user interface see page 46 2 Select Home Network Network 3 Select Network Settings 4 Scroll to the WAN setting area 5 Select the WAN setting you need 6 Click on Apply FRITZ Box 4040 113 User Interface Home Network Menu ...

Страница 114: ...cess profile can be used at the LAN guest access You can edit the Guest access profile in the Internet Filters Access Profiles menu The preconfigured Guest profile defines the following for the guest access Allowed Not Allowed Activities Allowed Surfing the web according to the filters specified in the Permitted websites list or the Blocked websites list Sending and receiving email Not Allowed Acc...

Страница 115: ...internet It is not configured as an IP client You have a network cable Instructions Configuring LAN Guest Access 1 Open the user interface see page 46 2 Select Home Network Network Network Settings 3 For instructions open the online help FRITZ Box 4040 115 User Interface Home Network Menu ...

Страница 116: ...both for IPv4 and for IPv6 connections Requirements The network adapter of the computer supports Wake on LAN The computer is connected with the FRITZ Box by network cable For access from the internet the computer must be in standby op eration Instructions Configuring Wake on LAN 1 Open the user interface see page 46 2 Select Home Network Network Network Connections Edit Device Details 3 For instru...

Страница 117: ... network can use these USB devices jointly and simultaneously Compatible USB Devices USB storage media compatible with EXT2 3 4 FAT FAT32 or NTFS flash drives external hard drives card readers USB printers USB all in one printers USB scanners USB modems UMTS HSDPA dongles LTE dongles USB hubs FRITZ Box 4040 117 User Interface Home Network Menu ...

Страница 118: ...with its own power supply Do not perform any updates for USB devices that are connected with the computer via the FRITZ Box USB remote connection The FRITZ Box cannot protect itself from voltage peaks and drops during an electrical storm and can result in data losses on USB storage media You should back up the contents of your USB stor age media on a regular basis Place USB hard drives far away fr...

Страница 119: ...inter Windows 8 A USB printer connected to the FRITZ Box can be configured as a net work printer in Windows 8 1 Press the keyboard shortcut Windows key X and select Control Panel from the context menu 2 Click on Hardware and Sound and select Devices and Printers 3 In the menu bar click on Add a printer 4 In the Add Printer window select The printer that I want isn t listed and then Next 5 Enable t...

Страница 120: ...s search is started 4 Click on The printer that I want isn t listed 5 Enable the option Add a printer using TCP IP address or hostname and click on Next 6 Enter the address http fritz box in the Hostname or IP address field If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached in the network 7 Click on Next 8 If the Pr...

Страница 121: ...r that is connected to the USB port of your FRITZ Box If the printer is not displayed you must first install the printer drivers for this device Consult the documentation of your printer for instructions 8 Click on Add or Add Port The USB printer has been configured and can be used as a network printer Instructions Configuring a USB Printer in Other Operating Systems In operating systems other tha...

Страница 122: ...eration of USB devices slow data trans mission in the 2 4 GHz Wi Fi network and poor voice quality on calls with DECT telephones can occur This depends on the quality of the USB cable used To cor rect such deficiencies switch to the 5 GHz Wi Fi net work or set Green Mode Green Mode USB 2 0 During operation of devices with USB 3 0 Reduced power consumption Reduced transmission capacity FRITZ Box 40...

Страница 123: ...ts media files automatically and makes them available to playback devices in a clear playlist You can decide your self which media sources on the media server should be made avail able to the users in the home network and from the internet Writing large amounts of data to a storage medium connected to the FRITZ Box can take a while You can accelerate the process by copying the data to the storage ...

Страница 124: ...ructions Configuring and Using the Media Server 1 Open the user interface see page 46 2 Select Home Network Media Server Settings Home Net work Media Server Web Radio or Home Network Media Server Podcast 3 For instructions open the online help FRITZ Box 4040 124 User Interface Home Network Menu ...

Страница 125: ... Name The name is adopted in the following areas of your home network Name of the Wi Fi network SSID Name of the Wi Fi guest network SSID Name of the working group released for home network sharing Name of the media server Push service sender name Name of your FRITZ Box in the device overview in MyFRITZ Instructions Assigning a FRITZ Box Name 1 Open the user interface see page 46 2 Select Home Net...

Страница 126: ...er Interface Wi Fi Menu Contents of this chapter Switching the Wi Fi Network On and Off 127 Selecting the Wi Fi Channel 128 Configuring Wi Fi Guest Access 130 FRITZ Box 4040 126 User Interface Wi Fi Menu ...

Страница 127: ...en the Wi Fi network is turned on and off auto matically Switching the Wi Fi Network On and Off Manually You can switch the Wi Fi network on and off in the following ways with the WLAN button in the Convenience Features Wireless menu of the MyFRITZ App Instructions Switching the Wi Fi Network On and Off by Schedule 1 Open the user interface see page 46 2 Select Wi Fi Schedule 3 For instructions op...

Страница 128: ...vices Recommen dation Use for applications with a low to normal throughput rate for instance reading and writing email Use for applications with a steadily high throughput rate for instance stream ing Automatic Configuration of the Wi Fi Channel Settings by the FRITZ Box With the Set Wi Fi channel settings automatically setting the FRITZ Box automatically searches for a channel subject to minimal ...

Страница 129: ...4 and the 5 GHz fre quency ranges AP steering Access Point steering For a wireless device in the Mesh Wi Fi the FRITZ Box can select the FRITZ device which is currently the best access point to the Mesh Wi Fi Disable Mesh Wi Fi steering only if a wireless device experiences prob lems with Wi Fi connections There are a few wireless devices that are incompatible with Mesh Wi Fi steering Instructions...

Страница 130: ...Wi Fi guest access can be configured as a private or public hotspot With a private Wi Fi guest access you can provide houseguests with an internet connection of their own The guest access receives its own Wi Fi network key and guest network name SSID You can provide the access information to your guests via QR code or print it out for them With a public hotspot you can make Wi Fi access available ...

Страница 131: ...s are al lowed to visit The filters can be edited in the Internet Filters Lists see page 79 Settings for the Wi Fi Guest Access You can configure the Wi Fi guest access as a private guest access or a public hotspot Setting Content and Function FRITZ Box push service Notification by email about devices registering with and deregistering from your FRITZ Box see page 140 Restrict use Guests are restr...

Страница 132: ...lly generates a QR code for the Wi Fi guest access Then your guests can log in conveniently by scanning this code Switching the Wi Fi Guest Access On and Off FRITZ Fon Menu Home Network Wi Fi in the FRITZ Box user interface http myfritz box Convenience Features http fritz box Wi Fi Guest Access menu and time limit in the Guest access profile Example Configuration FRITZ Box 4040 132 User Interface ...

Страница 133: ...is not configured as an IP client Instructions Configuring Wi Fi Guest Access 1 Open the user interface see page 46 2 Select Wi Fi Guest Access 3 For instructions open the online help FRITZ Box 4040 133 User Interface Wi Fi Menu ...

Страница 134: ...User Interface Diagnostics Menu Contents of this chapter Starting Function Diagnostics 135 Starting Security Diagnostics 137 FRITZ Box 4040 134 User Interface Diagnostics Menu ...

Страница 135: ...TZ Box version FRITZ OS up to date Registration Configured login method to the FRITZ Box user interface LAN allocation of LAN ports power settings on LAN ports Wi Fi Wi Fi frequency band enabled disabled with Wi Fi function number of wireless devices connected security settings USB devices number of storage media connected number of partitions connected printers Internet connection IPv4 connection...

Страница 136: ... or at an earlier point in time number of network devices online Wi Fi environment Wi Fi frequency band with number of Wi Fi networks on the same or an adjacent channel Instructions Starting Function Diagnostics 1 Open the user interface see page 46 2 Select Diagnostics Function 3 For instructions open the online help FRITZ Box 4040 136 User Interface Diagnostics Menu ...

Страница 137: ...st Points Number Range Checkpoint Status FRITZ OS FRITZ Box version FRITZ OS up to date Registration Configured login method to the FRITZ Box user interface Internet Connection ports opened on the FRITZ Box protocols used on these ports port sharing for home network devices to the internet filters for internet access MyFRITZ status of MyFRITZ activation MyFRITZ account email address registration l...

Страница 138: ...et time of the last login to the FRITZ Box and the IP address used to do so FRITZ NAS Access rights to the FRITZ Box storage media with the following details which user has access to which storage me dia which rights write and read are included whether access is permitted only via the home network or also from the internet Instructions Starting Security Diagnostics 1 Open the user interface see pa...

Страница 139: ... Interface Language 148 Changing Regional Options 149 Adjusting the Time Zone 150 Saving Settings 151 Loading Settings 152 Restarting the FRITZ Box 153 Restoring Factory Settings 154 Performing a FRITZ OS Update Automatically 156 Performing a FRITZ OS Update in the Mesh Overview 159 Performing a FRITZ OS Update with the Wizard 161 Performing a FRITZ OS Update Manually 163 FRITZ Box 4040 139 User I...

Страница 140: ...messages with data on FRITZ Box usage and connections Wi Fi Guest Access Sends a message whenever devices register with or deregister from the Wi Fi guest access SMS Reception Forwards texts that arrive at the FRITZ Box via the mobile network by email New FRITZ OS Notifies you whenever a new FRITZ OS version is available for your FRITZ Box Forgot Password Sends you an access link to the specified ...

Страница 141: ...s established Instructions Enabling Push Service 1 Open the user interface see page 46 2 Select Overview Wizards 3 For instructions open the online help Instructions Configuring Push Service 1 Open the user interface see page 46 2 Select System Push Service 3 For instructions open the online help FRITZ Box 4040 141 User Interface System Menu ...

Страница 142: ...es Login with the FRITZ Box password without a username is possible only within the FRITZ Box home network Every user who logs in with the FRITZ Box password without a username has the right to access all contents and settings on the FRITZ Box For the FRITZ Box password the FRITZ Box automatically creates a FRITZ Box user with a username composed of the letters fritz and a four digit string of num...

Страница 143: ...te a FRITZ Box user for the purpose of bundling certain use rights For instance you can create a Smart Home user who can access only Smart Home functions Every FRITZ Box user logs in with their own username and a unique password You can set up as many as 18 FRITZ Box user accounts You can configure the following rights for each FRITZ Box user Access the FRITZ Box from the internet View and edit FR...

Страница 144: ...age 145 Configure the Forgot Password push service When you have for gotten a password the FRITZ Box sends an access link to the email address you specified Using this link you can set a new password If you lose your FRITZ Box access information and did not configure the Forgot Password push service you will have to restore the facto ry settings to the FRITZ Box and reconfigure all of your persona...

Страница 145: ...s ä ö ü not allowed not allowed The letter ß not allowed not allowed Currency symbols not allowed not allowed Special characters _ allowed allowed Special characters not allowed allowed Special characters not allowed not allowed Instructions Configuring FRITZ Box Users 1 Open the user interface see page 46 2 Select System FRITZ Box Users Users 3 For instructions open the online help FRITZ Box 4040...

Страница 146: ...n the FRITZ Box answering machine The LED stops flashing as soon as all new messages have been heard Example 2 You would like to be notified when the data or time included in your in ternet package stipulated in the Internet Online Monitor Online Meter has been exhausted The Info LED will then flash when the configured volume has been exceeded Instructions Selecting the Signaling of the Info LED 1...

Страница 147: ... Locking the FRITZ Box Buttons 1 Open the user interface see page 46 2 Select System Buttons and LEDs Keylock 3 Enable the checkbox Buttons locked 4 Click on Apply The buttons are locked Instructions Unlocking the FRITZ Box Buttons 1 Open the user interface see page 46 2 Select System Buttons and LEDs Keylock 3 Disable the Buttons locked checkbox 4 Click on Apply The button lock is disabled FRITZ ...

Страница 148: ...his Within two minutes after you changed the language setting in the FRITZ Box press Cancel on the FRITZ Fon Instructions Setting the User Interface Language 1 Open the user interface see page 46 2 In the System Region and Language menu select the Language Settings tab 3 Select the desired language from the drop down list 4 Click on Apply The FRITZ Box restarts After restarting the user interface ...

Страница 149: ...e your FRITZ Box for telephone calls This way you ensure that the FRITZ Box adapts optimally to the telephony functionality of the coun try in which it is used Instructions Changing Regional Options 1 Open the user interface see page 46 2 Select System Region and Language Regional Options 3 For instructions open the online help FRITZ Box 4040 149 User Interface System Menu ...

Страница 150: ...a country with daylight saving time you can enable the option to adjust to daylight time automatically For all features of the FRITZ Box to work smoothly the FRITZ Box must always be set to the local time zone where it is located Instructions Adjusting the Time Zone 1 Open the user interface see page 46 2 Select System Region and Language Time Zone 3 For instructions open the online help FRITZ Box...

Страница 151: ...er FRITZ Box of the same model You can load the saved settings into another FRITZ Box of a differ ent model Instructions Saving Settings Automatically 1 Open the user interface see page 46 2 Select System Push Service Push Services 3 For instructions open the online help Instructions Saving Settings Manually 1 Open the user interface see page 46 2 Select System Backup Save 3 For instructions open ...

Страница 152: ...x of the same model You can load the saved settings into another FRITZ Box of a differ ent model When restoring your FRITZ Box settings you can choose whether to re store all settings or only certain selected ones Instructions Loading Settings 1 Open the user interface see page 46 2 Select System Backup Restore 3 For instructions open the online help FRITZ Box 4040 152 User Interface System Menu ...

Страница 153: ...tialized Events in the System Event Log menu are deleted Settings you made in the FRITZ Box remain intact Instructions Restarting the FRITZ Box 1 Remove the power adapter of the FRITZ Box from the electrical outlet 2 Wait 5 seconds 3 Plug the power adapter back into the outlet Restarting the FRITZ Box takes about 2 minutes Instructions Restarting the FRITZ Box from the User Interface 1 Open the us...

Страница 154: ...Box is to be disposed of Consequences of Resetting All of the settings you made in the FRITZ Box are deleted The internal memory of the FRITZ Box is deleted In addition to con tents on FRITZ NAS messages received on the answering machine and faxes are discarded The network key from the factory settings will be reactivated The name of the Wi Fi network SSID will be reset The IP configuration of the...

Страница 155: ...6 2 In the FRITZ Box user interface select the System Backup menu 3 Select the Factory Settings tab 4 Click on the Load Factory Settings button The FRITZ Box is reset to its factory settings All data are deleted If you intend to restart operation of the FRITZ Box we recommend up dating the FRITZ OS of the FRITZ Box see page 159 FRITZ Box 4040 155 User Interface System Menu ...

Страница 156: ...e ments bug fixes and important security updates as well as significant new functions Always install the latest FRITZ OS version on all FRITZ products in your FRITZ Box home network This keeps your FRITZ products up to date and ensures optimum synchronization of all devices in your home network Properties of Automatic Updates In the System Update Auto Update menu you can specify when and which upd...

Страница 157: ...internet connections will be interrupted briefly Level III Notify me about new versions of FRITZ OS and in stall new versions automatically rec ommended The FRITZ Box indicates that a new version of FRITZ OS is available on the Overview page Every new version of FRITZ OS will be in stalled automatically The FRITZ Box selects a suitable time for the update generally at night During installation all...

Страница 158: ...nstalled or searched for automati cally you can disable this function We recommend keeping the search for updates and the automatic in stallation of updates enabled This way you benefit from further devel opments of existing and new features for your FRITZ Box 1 Open the user interface see page 46 2 Select Internet Account Information AVM Services 3 For instructions open the online help FRITZ Box ...

Страница 159: ...eps your FRITZ products up to date and ensures optimum synchronization of all devices in your home network Instructions Performing a FRITZ OS Update in the Mesh Overview Do not clear the connection between the FRITZ Box and the comput er during a FRITZ OS update and do not unplug the power cord Inter rupting a FRITZ OS update could damage your FRITZ Box 1 Open the user interface see page 46 2 Sele...

Страница 160: ...4 Start the update by clicking on Perform update and wait until the message Update was successful appears FRITZ Box 4040 160 User Interface System Menu ...

Страница 161: ...tion of all devices in your home network Instructions Performing a FRITZ OS Update with the Wizard Do not clear the connection between the FRITZ Box and the comput er during a FRITZ OS update and do not unplug the power cord Inter rupting a FRITZ OS update could damage your FRITZ Box 1 Open the user interface see page 46 2 On the Overview page select the Wizards menu 3 Start the Update wizard The ...

Страница 162: ...ll an update click on the Start Update button The FRITZ OS update begins and the Info LED starts flashing The FRITZ OS update is complete when the LED stops flashing FRITZ Box 4040 162 User Interface System Menu ...

Страница 163: ...n on all FRITZ products in your FRITZ Box home network This keeps your FRITZ products up to date and ensures optimum synchronization of all devices in your home network Instructions Performing a FRITZ OS Update Manually Do not clear the connection between the FRITZ Box and the comput er during a FRITZ OS update and do not unplug the power cord Inter rupting a FRITZ OS update could damage your FRIT...

Страница 164: ... before the update Assign a password for the encryption of your backup file Perform the additional confirmation and click on OK Save the backup file 7 Click on the Browse button and choose the file with the new FRITZ OS you already downloaded and saved on your computer 8 Click on Start Update The FRITZ OS update begins and the Info LED starts flashing The FRITZ OS update is complete when the Info ...

Страница 165: ...User Interface Wizards Menu Contents of this chapter Using the Wizards 166 FRITZ Box 4040 165 User Interface Wizards Menu ...

Страница 166: ... you in step by step configuration Wizard Function Check the Status of the FRITZ Box Performs diagnostics of the func tional status of your FRITZ Box its internet connection and the home network connection to the FRITZ Box Security Performs diagnostics of FRITZ Box settings that regu late access to the FRITZ Box from the internet or in the home network Warns about potentially inse cure settings Sa...

Страница 167: ...Introduces new and interesting functions settings and features of the FRITZ Box Instructions Starting Wizards 1 Open the user interface see page 46 2 Click on the Wizards menu 3 Start the wizard of your choice with a mouse click 4 Follow the instructions the wizard displays on the screen FRITZ Box 4040 167 User Interface Wizards Menu ...

Страница 168: ...FRITZ NAS Contents of this chapter Using Features of FRITZ NAS 169 Displaying the FRITZ Box Data Storage in the File Manager 172 Backing Up FRITZ Box Storage 173 FRITZ Box 4040 168 FRITZ NAS ...

Страница 169: ...a username or directly with FRITZ NAS by default you have unrestricted access to all contents in the NAS If you want to restrict access to NAS contents for certain users then you can create one or more FRITZ Box user s For each FRITZ Box user you can define specific access rights to the NAS contents Requirements A web browser that supports HTML5 for instance Internet Explorer version 9 or higher F...

Страница 170: ... address bar of the browser 3 Log in to your FRITZ Box using the FRITZ Box password The FRITZ NAS page opens and displays the storage media enabled in the FRITZ Box Instructions Starting FRITZ NAS in the Internet 1 Open a web browser 2 Enter myfritz net in the address field of the browser 3 Log in with the login information of your MyFRITZ account email address and password 4 Click on the name of ...

Страница 171: ...The FRITZ NAS page opens and displays the storage media enabled in the FRITZ Box FRITZ Box 4040 171 FRITZ NAS ...

Страница 172: ...ia network cable Instructions Displaying FRITZ Box in Windows Explorer 1 Open Windows Explorer 2 Enter fritz nas in the address bar of the browser The NAS of your FRITZ Box is displayed in Windows Explorer You can list rename copy and delete files Instructions Displaying FRITZ Box Storage in the OS X Finder 1 Click on the Finder icon with the right mouse button to open the context menu of the Find...

Страница 173: ...Memory 1 Open a web browser 2 Enter fritz nas in the address bar of the browser 3 Select on the FRITZ NAS page the data you would like to save 4 Click in the toolbar on the icon for downloading and select a stor age location for the data 5 Save with OK The selected data are copied to a ZIP file in the download folder you specified FRITZ Box 4040 173 FRITZ NAS ...

Страница 174: ...MyFRITZ Contents of this chapter What Is MyFRITZ 175 Creating a New MyFRITZ Account 178 Configuring MyFRITZ App in Android 179 Configuring MyFRITZ App in iOS 181 FRITZ Box 4040 174 MyFRITZ ...

Страница 175: ...n MyFRITZ in the in ternet MyFRITZ mobile MyFRITZ in the home network Access to a personal FRITZ Box overview portal and depending on the user rights to FRITZ Box func tions FRITZ Box func tions from on the go FRITZ Box func tions in the home network Ac cessed via log in with MyFRITZ account on the http www myfritz net website a mobile device with MyFRITZ App installed MyFRITZ link in the FRITZ Bo...

Страница 176: ...gned web address in a browser to access your FRITZ Box directly You can also use the assigned web address to establish VPN connec tions to your FRITZ Box or server services and network devices in the home network for which you configured port sharing in the FRITZ Box see page 82 In the following case the assigned address cannot be reached from the internet Your internet service provider did not as...

Страница 177: ...ia the MyFRITZ overview page at the address myfritzbox you can access functions of your FRITZ Box frequently used in the home net work directly from your browser Call list View calls and listen to messages FRITZ NAS Access home network storage for instance for photo music or video files Convenience functions Display and switch Wi Fi WPS guest ac cess answering machines on and off Smart Home Switch...

Страница 178: ...Account and FRITZ Box You only have to set up a MyFRITZ account once It exists no mat ter which FRITZ Box was used to create it Once an account has been created you can register any number of FRITZ Box models with your MyFRITZ account If you switch to a new FRITZ Box you can then reg ister the new model with your existing MyFRITZ account and delete any old FRITZ Box models no longer in use Instruc...

Страница 179: ...ITZ Box For registration with FRITZ Box users The user has FRITZ Box Settings rights For the connection to the home network The Allow access for applications option is enabled in the Access Settings in the Home Network section of the Home Network Network Network Set tings Instructions Configuring MyFRITZ App 1 Install the MyFRITZ App from the Google Play Store on your mo bile device 2 Open the MyF...

Страница 180: ...figure secure access to the FRITZ Box user interface and the connected home network devices tap on Home Network and follow the instructions for configuring the home network connection FRITZ Box 4040 180 MyFRITZ ...

Страница 181: ... the Wi Fi network of your FRITZ Box You configured a MyFRITZ account and your FRITZ Box is regis tered with this MyFRITZ account An account as a FRITZ Box user has been set up for you in your FRITZ Box and the FRITZ Box user has the rights Access from the internet allowed and FRITZ Box Settings Instructions Configuring MyFRITZ App 1 Install the MyFRITZ App on your mobile Apple device 2 Open the M...

Страница 182: ...ions Contents of this chapter Troubleshooting Procedures 183 Troubleshooting Chart 184 Opening the User Interface with the Emergency IP Address 187 Knowledge Base 188 Support 189 FRITZ Box 4040 182 Malfunctions ...

Страница 183: ...elp LEDs not on No access to the user interface Wi Fi connection cannot be estab lished or is interrupted Troubleshooting chart see page 184 Problem with Connecting Configuration Internet Wi Fi etc Knowledge Base see page 188 Troubleshooting chart and Knowledge Base does not offer a solution Support see page 189 FRITZ Box 4040 183 Malfunctions ...

Страница 184: ... active Computer s wireless adapter not ready for op eration Switch on your computer s wire less adapter For details consult the manual of your computer Wi Fi network of the FRITZ Box switched off If the WLAN LED is off press the WLAN button on the FRITZ Box Hold the button down until the WLAN LED begins flashing Computer can not find the Wi Fi network of the FRITZ Box Enable the Name of the Wi Fi...

Страница 185: ...s If a proxy server is enabled in your web browser the address of the FRITZ Box must be entered as an exception Check your web brows er settings For more information on this see the help of your web browser Computer is not configured to ob tain IP address automatically On your computer enable the setting Obtain an IP address automatically for the network adapter used to connect to the FRITZ Box Fo...

Страница 186: ...ces Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box di rectly next to or beneath an ob stacle or a metal object like a cabinet or radiator Position the FRITZ Box and the wireless devices so that there are as few obstacles between them as possible Wi Fi connection interrupted Wi Fi channel with heavy inter ference Configure automatic selection of the Wi Fi channel in...

Страница 187: ... is connected with the FRITZ Box by network cable This computer is not connected with the FRITZ Box via LAN guest access Instructions Opening the User Interface with the Emergency IP Address 1 Disconnect the FRITZ Box from other network devices and make sure that there is no Wi Fi connection between your computer and the FRITZ Box 2 Connect your computer to the LAN 2 socket of the FRITZ Box using ...

Страница 188: ...e This resource presents answers to the questions asked most frequently of our Support team If the problem cannot be resolved using the Knowledge Base then con tact the Support team see page 189 AVM Knowledge Base The AVM Knowledge Base is available online at en avm de service FRITZ Box 4040 188 Malfunctions ...

Страница 189: ...Support by Email 1 Start a web browser on your terminal device 2 Open the website en avm de 3 Click on Service and then on Support 4 Click on Support Request Our email support is not available in all languages If neces sary select an alternative language and then click on Support Request 5 Follow the instructions displayed on the screen 6 To conclude click on Send Support Request Our Support team ...

Страница 190: ...Decommissioning and Disposal Contents of this chapter Decommissioning 191 Disposal 192 FRITZ Box 4040 190 Decommissioning and Disposal ...

Страница 191: ... your own personalized data on devices to be disposed of Delete your personal settings and personalized data from your FRITZ Box device before ending its operation and disposing of the device To do this restore the factory settings to the FRITZ Box see page 154 FRITZ Box 4040 191 Decommissioning and Disposal ...

Страница 192: ... electronic components included with delivery to a collection point in your local community for the disposal of electronic appliances where it can be disposed of properly Distributors of electronic devices are also obligated to accept returns of their prod ucts free of charge The crossed out bin on the type label or on the housing of your FRITZ device means that you are required by law to dispose ...

Страница 193: ...Technical Specifications Contents of this chapter Technical Specifications 194 FRITZ Box 4040 193 Technical Specifications ...

Страница 194: ...humidity storage 5 95 Active Power Attribute Value Maximum active power 13 W Intermediate active power determined with the following load WAN connection enabled Wi Fi on no devices registered via Wi Fi one network device connected to a LAN port no data transfer other LAN ports not in use 3 5 W 7 W Ports and Interfaces Connected via Interface WAN 1 Gbit s WAN port for connecting to a cable fiber op...

Страница 195: ...up to 400 Mbit s including 256QAM IEEE 802 11ac Wi Fi 5 transmission rates of up to 866 Mbit s Wi Fi Frequencies Frequency Frequency Range Max Trans mitter Power 2 4 GHz 2400 2483 MHz 100 mW 5150 5350 MHz 200 mW 5 GHz 5470 5725 MHz 1000 mW In the 5 GHz band for Wi Fi the range from 5150 MHz to 5350 MHz is intended only for indoor use This restriction or requirement is effec tive in the countries A...

Страница 196: ...pendent scientific organiza tions after regular and careful evaluation of scientific studies It in cludes a wide safety margin in order to ensure the safety of all per sons regardless of their age and health For devices mounted in a fixed position that have their own power connection like the FRITZ Box compliance with the minimum dis tance of 20 cm defined in the ICNIRP guideline has been certifie...

Страница 197: ...Legal Notice Contents of this chapter Legal Notice 198 FRITZ Box 4040 197 Legal Notice ...

Страница 198: ...spatched within 14 days after the RMA number has been issued The package is to be returned without the original box and accessories packed carefully and secured for transportation AVM accepts no liability for any damage during transport Returns with out an RMA number packages sent freight collect or without sufficient postage and packages without an invoice will not be processed and sent back to t...

Страница 199: ...m us about contents that are erroneous or no longer up to date at info avm de Software is delivered in machine readable format only object code format Under all AVM intellectual property rights AVM hereby grants licensee the non exclusive right to use the software Unless agreed for a limited time period the right to use the software is for an unlimit ed time period The licensee may create only one...

Страница 200: ...only with the stipulation that the use of the TI software be limited under a written licensing agreement to the AVM product that was purchased together with the AVM software and thus aside from in the legally permitted cases reproduction reverse engineering decompilation or disassembly of the TI software is pro hibited If open source software is provided the license terms for such open source soft...

Страница 201: ...nstallations not performed by AVM AVM accepts no obligations to perform software service These require a separate agreement The information in this documentation and the software it describes are subject to change without notice for the pur pose of technical improvement Marks Marks like AVM FRITZ and FRITZ Box product names and lo gos are protected marks owned by AVM GmbH Microsoft Windows and the...

Страница 202: ...AVM declares herewith that the device is compliant with directive 2014 53 EU The full text of the declaration of EU conformity is available at https en avm de service declarations Declaration of UKCA Conformity AVM declares herewith that the device is compliant with the Radio Equipment Regulations 2017 S I 2017 1206 The full text of the declaration of UK conformity is available at https en avm de ...

Страница 203: ...ling template assists you in marking the holes needed to mount the FRITZ Box on a wall Be sure to print out the page with the drilling template in its original size or 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings FRITZ Box 4040 203 Drilling Template ...

Страница 204: ......

Страница 205: ...access 53 push services 140 schedule 127 wizards 166 connecting 25 connecting a computer via network cable 40 via Wi Fi 42 wake on LAN 116 connecting a network device via USB 117 connecting a smartphone via Wi Fi 42 connecting network devices IP address automatically 110 overview 98 via network cable 40 via Wi Fi 42 connecting behind router 36 choice of location 27 computer 40 hub switch 41 mobile...

Страница 206: ...ts for internet use 79 firmware push service 140 version 46 47 forgot password 144 frequency ranges Wi Fi 128 FRITZ Box name 125 FRITZ Box password 142 FRITZ Box password changing 49 FRITZ Box users 142 FRITZ Box web address 176 FRITZ Boxpassword 142 FRITZ NAS access by computer 172 access rights 169 backing up data 173 FRITZ OS factory settings 154 FRITZ Box name 125 loading settings 152 push ser...

Страница 207: ...onnection information 140 via another router 36 via cable modem 32 via fiber optic modem 34 internet protocol version 4 101 version 6 89 106 internet router 15 internet use blocking websites 74 77 79 filter lists 79 prioritizing 81 push service 140 time limits 74 77 IP address emergency IP 187 in Linux 111 in Mac OS X 111 in Windows 110 obtaining automatically 110 push service 141 iPhone 42 IPv4 1...

Страница 208: ...unt 178 MyFRITZ configuring MyFRITZ App with iOS 181 N NAS 168 network cable 37 40 114 network connections 98 network key 43 network settings DHCP server 104 IPv4 101 IPv4 addresses 104 IPv6 89 106 static IP route 108 notifications 140 O offline update 163 online help 11 operating system 156 159 161 163 operating system FRITZ OS restoring factory settings 154 operating temperature 194 operation re...

Страница 209: ...diagnostics 137 security check 137 info mail 140 login 142 password protection 142 push services 140 saving settings 151 update 156 159 161 163 user account 142 VPN 85 service 189 session ID 51 setting language 148 setting up 52 settings 45 FRITZ Box password 142 FRITZ Box users 142 IP address 102 loading 152 network 102 106 push service 140 restoring 152 saving 151 setup basic configuration 48 so...

Страница 210: ...FRITZ Box 117 USB port 122 USB ports 16 user account 142 user interface 45 factory settings 154 fallback 154 FRITZ Box users 142 language setting 148 login to FRITZ Box 142 logout 51 opening 46 password protection 142 remote access 85 user names rules for naming 144 usernames characters allowed 145 V VPN remote access 87 service portal 88 W wake on LAN 116 wall mounting 28 203 warranty 198 Wi Fi f...

Страница 211: ...FRITZ Box 4040 211 Index standards 194 switching on off by button 127 Wi Fi Channel 128 WPS 43 wireless access point 15 wizard perform update 161 wizards range of functions 166 using wizards 166 WPS 43 ...

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