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1.4 Limited warranty
I General terms
Company FPM AGROMEHANIKA AD (hereinafter referred to as FPM) provides a guarantee that the product will operate
properly for a period of 2 years from the date of delivery of the product to the customer. This warranty covers all parts that are
manufactured by FPM, whose life is longer than two years and that are found to be defective due to defects in materials, poor
workmanship and / or faulty installation, according to the assessment of FPM or authorized service.
For customers in Serbia, FPM provides all the rights in compliance with Articles 54 and 55 of the Law on Consumer
Protection, and for customers outside Serbia the applicable law is in compliance with the relevant legal provisions of the
country.
II The obligations of FPM under the warranty
During the warranty period FPM is obliged to replace or repair defective parts / assemblies if it is caused by the defect in the
material, poor workmanship or faulty installation without compensation. The deadline for the correction of irregularities is a
maximum of 45 days from the date of notification.
Replaced parts are property of FPM taken by the authorized dealer or distributor.
III Exceptions and limitations
This warranty does not cover the following:
-
Parts made of wood;
-
Parts/assemblies not manufactured by FPM (tires, plastics, belts, engines, etc.). These items are covered by the
warranty of the corresponding producers;
-
Parts that are normally worn during use of the product (consumable parts), as well as lubricants
.
These parts are
specifically stated / indicated in the Instructions manual for each product;
-
Regular servicing and maintenance of the products provided by Instructions manual.
The warranty does not cover the deficiencies having occurred as a result of the following:
-
Force Majeure (flood, thunder, earthquake, etc.);
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non-compliance and non-following of the instructions specified in the instruction manual referring to the proper use,
setting up, maintenance, servicing and storage of products;
-
changes and modification of the product not standardized by FPM;
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installation of non-original parts, i.e. parts or lubricants not approved or recommended by FPM;
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failure of the user to immediately report any damage or disagreement of the users to immediately have it fixed;
-
improper maintenance by the user or unauthorized service.
All transportation costs of products or parts to authorized service center and back, as well as the replacement of lubricants are
borne by the user.
IV Responsibility and obligations of users
User is obliged to comply with all the instructions stated in the instruction manual referring to proper purpose, setting up,
maintenance, servicing and storage of products, as well as to have all the planned activities related to regular maintenance and
servicing of the product performed at the authorized service.
In case of problems when using the product you should
immediately contact the dealer from whom the product was purchased or the nearest authorized service.
Also, the user must
submit invoice and warranty card to the dealer or an authorized service center for review, to be able to exercise the rights under
warranty.
V Complaints resolving procedure
The customer and distributor (seller) have a responsibility to correctly fill-in the warranty card and to send a copy to FPM
address. This application must be sent within 7 days from the date of purchase to have the warranty confirmed and to have
post-sales support provided.
Malfunction of the product during the warranty period must be reported to the distributor from whom the product was
purchased or the nearest authorized service center not later than 30 days from the occurrence of the problem.
To exercise the
rights under warranty, the customer is obliged to, during the course of delivery of the defective product to an authorized
service center or arrival of authorized servicer, present the invoice and warranty card.
