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Tips for troubleshooting

131

16.2

Possible causes and remedy

This chapter offers tips for troubleshooting, grouped by the types of problems

… when franking (page 131)
… when weighing (page 133)
… general errors (page 135)
… with downloading postage (page 136)
… when using special functions (page 137)
… with basic settings, during maintenance and care (page 137)
… with automatic feeding (page 138)
… with automatic sealing (page 139)
… with with using the FP software (page 140).

Issue

Possible cause and remedy

…

when franking

Label franking:
– separation error
– jam.

The labels used were not well suited.
Follow the instructions for label printing on

.

Labels stick to one another.
Take the labels out of the dispenser.
Slacken / fan the label stack and reinsert it.

Label package incorrectly inserted (slid in too far).
Take labels from label dispenser. Put them in cor-
rectly

(see page 56)

.

Too many labels in the dispenser. Never insert
more than 1 package (25 labels) at a time.

Internal problem of label print function.
Contact FP aftersales service.

Label franking: Button ‘Label’
is missing.

Dynamic weighing is active for the current product.
Select ‘Static scale’

(see page 36)

.

Letter transport fails to start.

PostBase One does not show the Home screen.
Return to the Home screen and try again

Sensor does not recognise letter.
Position the letter again.

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Содержание PostBase

Страница 1: ...Franking system Operator Manual ...

Страница 2: ...PostBase One Safety tips The following keywords and signs identify the safety tips in this manual Warning indicates a potential hazard that may result in injury or environmental damage Warning of hand injuries This sign is also used to identify hazardous areas of the franking system Caution indicates a potential hazard that may result in dam age to the franking system or impair the franking proces...

Страница 3: ... ______________________________________24 3 7 3 The Product Calculation menu _____________________________25 3 7 4 The Menu _____________________________________________26 3 7 5 Lists _________________________________________________27 3 7 6 Adjustment menus ______________________________________27 3 7 7 Pop up windows ________________________________________28 3 7 8 Procedures wizards ___________...

Страница 4: ..._ 62 9 Printed Postage Impression PPI optional _________________________ 65 10 Using the DX feature optional ____________________________________ 67 10 1 Things worth knowing about the DX feature __________________ 67 10 2 Franking DX mail _______________________________________ 68 10 3 Displaying DX information ________________________________ 69 10 4 Displaying and printing DX information exampl...

Страница 5: ..._________93 14 12 Auto Postage Download _________________________________94 14 13 Uploading product data __________________________________96 14 14 Advert counter _________________________________________97 14 15 Adjusting moistening PostBase One with sealer ___________________98 14 16 Remote Services _______________________________________98 15 Maintenance and care _______________________________...

Страница 6: ...hnical Data _______________________________________________ 175 PostBase One components ________________________________ 175 PostBase One system configurations ________________________ 177 PostBase One Equipment _________________________________ 178 Ink cartridges Print heads Ink tank __________________________ 179 Mail piece specifications for franking ___________________________ 180 Envelope spe...

Страница 7: ...ly careful when handling liquids If you fill the sealant tank make sure not to wet any parts connected to the mains Never cover the ventilation slots of the housing while the PostBase One franking system is switched on Pull the power plugs prior to cleaning the PostBase One franking system Prevention of mechanical hazards Do not reach into the danger areas marked with safety signs Keep long hair f...

Страница 8: ...typ Postalia Make sure that cables are not damaged We recommend to use only the batteries provided by Francotyp Postalia The manufacturer FP has established reliability safety and applicability Observe the instructions enclosed with the battery for correct use and disposal General safety tips Installation and commissioning of the PostBase One franking system have to be done by qualified personnel ...

Страница 9: ... concept The modular concept allows for a flexible adaptation of the franking system to the type and amount of your outgoing mail The basic version consisting of the PostBase One franking machine with hand feed tray the static scale and a letter catch tray can easily be extended using compo nents for automatic feeding moistening sealing and dynamic weighing The PostBase One franking system comes i...

Страница 10: ...il piece PostBase One will seize the letter and frank it after which it is exited to the right side ready for dispatch Franking is possible on letters and postcards made of ink absorbing material and special self adhesive labels Letters as advertising medium In addition to printing postage you can print up to two advertising imprints of your choice on every mail piece you send Advertising imprints...

Страница 11: ... directly affects the product settings Shortcut function for frequently used postal products Account function for separate registration and billing of postage costs Printed Postage Impressions PPIs When sending large quantities of mail PPIs offer a cost efficient alterna tive to regular franking Access control The PostBase One can be protected against unauthorised use via a PIN Label dispenser to ...

Страница 12: ...ces Stacker for shingled stacking of franked mail pieces The stacker holds up to 350 letters and can be used with all configurations and equipment options of the PostBase One franking system As a separate additional component it is positioned to the right of the franking sys tem replacing the letter tray Alternative carriers Franking mail pieces for dispatch by a private carrier DX feature Frankin...

Страница 13: ...ning on Press the rocker switch for about one second The display lighting switches on The PostBase One performs a self test and then displays the Home screen Depending on the setting you are prompted to choose a user and enter the PIN Turning off Press the rocker switch for three seconds The PostBase One will complete any current actions and then switches off The display light goes out Your PostBa...

Страница 14: ...inting system has reached its sealed position This is the only way to prevent drying up and to ensure a permanently high print quality Press the rocker switch for three seconds to turn the franking system off Unplug the power cable from the socket 3 2 Standby The PostBase One franking system will go to standby automatically if it is not used for some time The display is dark in standby You can wak...

Страница 15: ...the desired position The adaptation mechanism features several catches Release the key 3 4 Setting the letter catch tray The catch tray can be adapted to different envelope sizes up to ISO B4 250 mm x 353 mm Adjust both catch brackets so that the franked mail pieces easily slide into the catch tray and are neatly stacked ...

Страница 16: ...etters Thereby you avoid too many letters being fed at once There are three settings possible narrow medium and wide letter path Release the slider thickness by pressing down slightly and move it to appropriate position Slider thickness Letter path possible settings and their meaning Narrow letter path to process thin letters up to a thickness of 2 mm Medium letter path to process letters of mediu...

Страница 17: ...tters thin unstable letters letters with sensitive surfaces These critical letters constitute only a small fraction of the whole amount of letters processed Not processable very soft and unstable letters rigid letters books catalogues etc 3 5 2 1 Recommended settings for separation overview Setting Left lever separation Right lever pressure 1 Soft and unstable letters 2 Thick letters 7 mm and more...

Страница 18: ...ters Typical cases exceptionally thick or heavy letters are not drawn in the gap between letters drawn in is too large Remove the cover from the feeder using both hands Turn the right lever to appropriate position Pressure possible settings and their meaning default setting increased pressure stronger driving for thick and heavy letters ...

Страница 19: ...ion The separation needs only adjustment if problems occur while processing letters Typical cases soft unstable letters and letters with sensitive surfaces are damaged large unsealed letters are bent during processing Remove the cover from the feeder using both hands Turn the left lever to appropriate position ...

Страница 20: ...y There is a special cover with an aperture for direct access to the levers available Remov ing that cover is not necessary For questions regarding the refitting of your automatic feeder please contact the FP aftersales service Separation possible settings and their meaning decreased separation if sensitive letters are being damaged default setting ...

Страница 21: ...lity Please note that we can assure reliable sealing results only when you use Francotyp Postalia sealit sealing liquid Sealing If the letters are to be sealed Turn the envelope sealing switch to the position SEAL PostBase One monitors the level in the seal ant tank You are notified when you have to top up the sealing liquid On how to fill the tank please refer to chapter 15 9 on page 123 If you h...

Страница 22: ...n simply touch the screen elements with your finger General operation philosophy You briefly touch the desired screen element in the example the postage button with your finger PostBase One performs the cor responding action You can operate scrollbars with the arrow buttons or by touching the slider and moving it The setting is updated when you lift your finger off You can also use the supplied st...

Страница 23: ...selected passive cannot be pressed Confirmation Button is being pressed Button is deactivated cannot be pressed Standard buttons The term standard button refers to buttons like for example SAVE CANCEL BACK or CON TINUE Depending on the function the button label can differ The CANCEL BACK button if avail able is always located in the bottom right corner of the screen and goes back one step level ...

Страница 24: ...isplayed Operation philosophy A function can be edited or selected by sim ply touching its button Depending on the respective function the PostBase One opens a list an adjustment menu or a menu offering further options In the chapters to follow you will be intro duced to each of the menu and window types and their operation Info panel Date in franking imprint Other information Advertising imprints...

Страница 25: ...settings the postage the weight the date the selected mailing data The postage and the OK button only appear if all necessary mailing data were selected Selecting mailing data By pressing the respective buttons you select mailing data The PostBase One guides you through the postage calculation process step by step Press OK to accept the current settings and to return to the Home screen Deselecting...

Страница 26: ... repeatedly deletes the mailing data step by step By pressing the button again after having deselected all mail ing data you will cancel the product calcula tion The product set last remains set in the Home screen 3 7 4 The Menu Use the MENU button to open the Menu From this Menu you can access the administration functions the system settings and service functions Use the arrow buttons to scroll t...

Страница 27: ... to choose the settings from and input via key pad Lists The left area of the display shows the availa ble settings The current setting is shown with a dark background You can scroll the list with a scroll bar if more than four options are available Press SAVE to accept the current settings and to quit the adjustment menu Press CANCEL to discard your changes and to quit the adjustment menu Note So...

Страница 28: ...ters The info text informs of special features and gives additional hints Press CE to clear input Press SAVE to accept the current settings and to quit the adjustment menu Press BACK resp CANCEL to discard your changes and to quit the adjustment menu 3 7 7 Pop up windows For some settings a window covering parts of the current window opens pop up win dow The pop up prompts you for an action Messag...

Страница 29: ...ss BACK to return to previous steps Pressing BACK at the beginning of the procedure will discard all settings and close the procedure 3 8 Zero test print Using a zero test print you can assess the settings for the franking imprint as well as the print quality Zero test print example The impression shows Zero Test and the postage value 0 00 Never post zero test prints Test prints are logged in the ...

Страница 30: ...ith hand feed tray Place an empty envelope or a post card on the hand feed tray The side to be printed faces the back Envelope flap to the bottom envelope stands on its upper edge Push the envelope a few centimeters in the direction of the arrow and let go of it Letter transport starts automatically as soon as the sensor recognises the envelope PostBase One automatically feeds the enve lope prints...

Страница 31: ...One feeds the envelope prints a zero test print and exits the envelope to the right side Or In the Home screen press the LABEL FEEDER button PostBase One opens the Batch Processing pop up Select FEEDER In most cases Feeder is already selected when opening the pop up Press the START button For detailed information on how to position letters on the feeder please read page 53 Printing the test print ...

Страница 32: ... pro vides clean and legible franking imprints Check the print quality There must not be any offsets blurred or blank spots Pay special attention to the data matrix symbol This illustration shows a perfect imprint When there are offsets shifts in the imprint Align the ink cartridges Read chapter 15 6 on page 116 When there are blurred or blank spots in the imprint Clean print system Read chapter 1...

Страница 33: ...nking imprint Bilingual Welsh English version You can order the bilingual version of the Delivered by Royal Mail mark from FP for a fee The current print image data is then downloaded to your PostBase One via the Remote Services function This chapter describes the required settings for franking and additional possible advertising imprints Postage Royal Mail product see chapter 4 1 Date see chapter...

Страница 34: ...ece on the weighing platform Refer to chapter 4 1 2 1 For information on how to use the differential weighing function of the static scale optional weighing mode for systems without dynamic scale please read chapter 4 1 2 2 When using PostBase One with the dynamic scale the weight and size depend ing on the settings in the Product Calculation menu are determined while trans porting the mail piece ...

Страница 35: ...products stored as shortcuts Upon activation of a new rate table the shortcuts will be updated automatically Press the desired shortcut button If necessary Weigh the mail piece The product with the related postage is set for franking Further shortcuts In the Home screen press the button PostBase One opens a list with all available shortcuts For details on how to save products as short cuts via PC ...

Страница 36: ...ect mailing data In the Home screen press the PRODUCT button PostBase One opens the Product Calculation menu and prompts you for all required details regarding the mail piece Select the respective desired setting by pressing the corresponding button The selected mailing data appear to the right in the display The postage appears as soon as all necessary mailing data have been selected When the des...

Страница 37: ...eighing The scale does not determine a new weight while the letter transport is running Wait until the letter transport stops before placing a mail piece to weigh Place the mail piece on the weighing plat form A tone signal indicates that the scale has determined the mail piece s weight The weight determined by the scale is now set PostBase One sets the postage based on the displayed weight and th...

Страница 38: ...nts of similar mail pieces You simply place a letter stack on the static scale and remove one letter at a time PostBase One determines the weight change and sets the appropri ate postage This option is not available on franking systems with dynamic scale Set weighing mode In the Home screen Press the button next to the weight Select the weighing mode NORMAL or DIF FERENTIAL SAVE the shown setting ...

Страница 39: ... the desired mailing data are set Press OK to return to the Home screen Differential weighing Caution Please observe the following notes on handling the static scale Please observe the permissible maximum weight of 7 kg The scale does not determine a new weight while the letter transport is running Wait until the letter transport stops before placing a mail piece to weigh In the Home screen Place ...

Страница 40: ... and calculates the postage value Frank the letter as usual Handle the remaining letters in the same way When you empty the weighing platform PostBase One asks you if the set weight is to be used Acknowledge with YES to frank the last let ter of the stack Or Press NO to discard the displayed weight e g because you removed the empty box last PostBase One does not determine a postage value ...

Страница 41: ...a In the Home screen press the PRODUCT button PostBase One opens the Product Calculation menu and prompts you for all required details regarding the mail piece Select the respective desired setting by pressing the corresponding button For products where dynamic weighing is available e g letters PostBase One will open an adjustment menu during the product calculation to select a scale Select DYNAMI...

Страница 42: ...r enter the weight manually In these cases the dynamic scale only transports the letters Dynamic weighing The icon in the Home screen signals that the dynamic scale is active Instead of the postage value Auto appears Only after batch processing starts when the dynamic scale detected weight and size of the mail piece the postage value appears Dynamic scale is active ...

Страница 43: ...ge calculation manually in the Product Calculation menu Enter weight In the Home screen press the PRODUCT button PostBase One opens the Product Calculation menu Set the desired mailing data Select the WEIGHT ENTRY option PostBase One opens the adjustment menu for entering the weight Enter the weight Confirm with OK PostBase One uses the entered weight to calculate the postage Press OK to confirm t...

Страница 44: ...r redating The currently set date is displayed the info panel in the Home screen Setting the franking date In the Home screen Press the MENU button Select CHANGE DATE PostBase One opens the adjustment menu for the franking date Type the desired date SAVE the displayed date The new franking date is set The info panel in the Home screen shows the current set ting You can press the button to reset th...

Страница 45: ... Press one of the advertising imprint but tons PostBase One opens a list with all available advertising imprints Press the desired advertising imprint PostBase One returns to the Home screen The advertising imprint is set for franking Set the second advertising imprint in the same manner You can enter and change SMS texts via PC software from Francotyp Postalia e g Navi gator For details on how to...

Страница 46: ...Franking Business Mail Press the PRODUCT button in the Home screen Select the desired product for example WITHIN UK SECOND CLASS LETTER Select the BUSINESS MAIL ADV anced spe cial service Press OK to return to the Home screen Frank the mail pieces as usual PostBase One prints the Mailmark frank ing imprint and the Business Mail imprint on its left Please note The product usage data must be uploade...

Страница 47: ... Letter mail To frank pre paid return envelopes select the special service PRE PAY REPLY Press OK to return to the Home screen When the Home screen shows the desired Reply Mail settings Frank the return envelopes as usual Reply Mail imprints are identified by the addi tion PP Reply in the product field Reply Mail is franked without date ...

Страница 48: ...fic access control for the PostBase One If enabled you are prompted to select a user and enter the corresponding PIN during startup PostBase One loads the corresponding user profile Among other things the follow ing settings are stored in the user profile Name PIN budgets allocated account s the standard account as well as whether postage download is allowed or blocked Briefly press the rocker swi...

Страница 49: ...screen Press the COST ACCOUNT button PostBase One opens a list with all available accounts You see the account names and numbers The currently set account is shown on a dark background in the example Cost Account 1 Press the button of the desired account PostBase One sets this account and returns to the Home screen If users are enabled only those accounts allocated to the currently set user are av...

Страница 50: ...and feed tray the side to be printed on facing the rear address field is not visible envelope flap is to the bottom letter stands on its upper edge Push the letter in the direction of the arrow and let go of it Letter transport starts automatically as soon as the sensor recognises the letter PostBase One automatically feeds the letter prints and exits the letter to the right side and into the catc...

Страница 51: ...aratory steps are summarised below Prepare letter stack Sorting the mail pieces Sort out mail pieces that are not suited for batch processing or automatic sealing e g catalogues Sort out mail pieces with critical demands for feeding from a stack such as letters with sensitive surfaces and process them with specific adjustments to the separation see overview on page 17 Sort mail pieces by Moisten s...

Страница 52: ...r Turn the envelope sealing switch to the corresponding position See also chapter 3 6 page 21 Dynamic weighing YES NO Check the dynamic scale s status PostBase One with dynamic scale If you want the dynamic scale to detect letter size and weight Make sure that the product is set to Dynamic Only when the Home screen shows the icon as the current weighing mode the dynamic weighing function is active...

Страница 53: ... Do not place too many letters on the feeder The pressure bar should have about 5 mm clearance Grab the pressure bar in the grip recess and pull it to the front Place the letter stack on the letter guide near the separation rollers Make sure that all letters stand on the letter guide on their upper edges Push the pressure bar against the letter stack The batch procedure starts automatically The le...

Страница 54: ...rocess single letters in the same man ner Simply position a single letter a post card instead of a letter stack on the feeder 5 3 2 3 Using the batch counter The batch counter provides you with the possibility to define the number of mail pieces to be franked in advance You can use this function to have a precise number of mail pieces ready for dispatch When the Home screen shows the desired setti...

Страница 55: ...u want to frank Or Enable continuous operation with the button SAVE the setting Position the prepared letter stack For details on how to set up the feeder and position letter stacks please read pages 51 to 54 PostBase One feeds the letters one by one prints and places the franked letters in the catch tray The counter displays the number of letters still to be franked You can interrupt batch proces...

Страница 56: ...approved by FP and therefore not vouch for such products Always insert a complete package of labels 25 pieces We can ensure correct label processing only when you comply with this Caution Always mind that you do not position letters on the feeder that you do not want to frank right away The feeder starts letter transport even if LABEL is selected in the Batch Processing pop up Insert labels Remove...

Страница 57: ...he pop up Batch Processing Select LABEL Press the START button PostBase One prints a label Frank several identical labels In the Home screen press the LABEL FEEDER button PostBase One opens the pop up Batch Processing Select LABEL Press the button showing the batch counter PostBase One is ready to frank Label printing is active Number of labels Set number ...

Страница 58: ...nable continuous operation with the button SAVE the setting Press the START button PostBase One prints the number of labels you have set The counter displays the number of labels still to be franked You can interrupt processing with the STOP button Labels yet to be printed ...

Страница 59: ...ot registered Independently of other counter functions you can reset this item counter to zero or use it as a daily or job counter Display item counter Press the MENU button Select PIECE COUNTER PostBase One opens a pop up displaying the number of franked mail pieces since last resetting the piece counter Press NO to return to the MENU without clearing the item counter Reset item counter In the po...

Страница 60: ...utton Position an empty envelope postcard to print the register report Or Press the LABEL button PostBase One prints the register report on a label Or Press the FEEDER button Position an empty envelope postcard to print the register report The registers store the following information DESCENDING Available postage credit POSTAGE USED Total value of all franking imprints performed CONTROL TOTAL Sum ...

Страница 61: ...eady to con nect to the data centre network cable is connected correct connectivity settings Open the MENU Choose DOWNLOAD POSTAGE Accept the amount to be loaded Or Type the desired amount Confirm the amount displayed with LOAD POSTAGE and continue To load the displayed sum Confirm the security prompt with YES PostBase One will then establish a connec tion to the data centre Loading continues auto...

Страница 62: ...nnected to a PC For information on NavigatorBasic NavigatorPlus and MailReport please visit our website or contact your local sales agent PC Software Mode ON OFF You can set up PostBase One in such a way that frankings are solely possible in connec tion with a PC and the specific FP software see chapter 14 11 page 93 This way you can make sure that every franking is registered on the PC for furthe...

Страница 63: ...e left In this state access to franking imprint settings and menu functions is blocked on the PostBase One All franking settings are done on the PC via the FP software The current franking imprint settings post age weight and advertising imprints are also visible in the franking machine s display On how to use the FP software please read the manual provided with the software You can access the man...

Страница 64: ...king machine to the PC and is booked there Disconnect PC connection In the pop up window choose BACK DIS CONNECT The connection between PostBase One and the PC is disconnected Menu and imprint settings are accessible via the PostBase One s touch screen PC Software Mode ON If the PC Software Mode is active on Postbase One you cannot frank when dis connected from the PC Advertising imprints Postage ...

Страница 65: ...sales agent PostBase One can print the following PPIs for 1st Class for 2nd Class for Economy for Advertising Mail with Big Book option All imprints contain the POSTAGE PAID mark and your PPI license number Addition ally advertising imprints advert SMS text may be printed Setting the imprint Open the MENU Choose PPI ROYAL MAIL Press the button of the desired PPI 1ST CLASS 2ND CLASS ECONOMY or BIG ...

Страница 66: ...e One records the number of PPI imprints in separate PPI counters Displaying PPI information You can display your PPI license number and the number of PPI imprints Open the MENU Choose PPI ROYAL MAIL Choose PPI REPORTING Resetting the PPI counters Open the MENU Choose PPI ROYAL MAIL Choose PPI REPORTING Press the RESET COUNTERS button All PPI counters are reset to zero immedi ately ...

Страница 67: ...stBase One prints DX MAIL the product price in Pence the DX license code and the date The DX imprint can also comprise two advert imprints advert or text message Special features of franking DX mail PostBase One captures all DX franking procedures in a separate counter The postage costs for DX franking proce dures are settled directly with the private carrier Apart from the separate DX counter you...

Страница 68: ...ulation menu choose DX Select the desired DX product and if needed the desired scale Weigh the mail piece if needed PostBase One sets the postage based on the selected DX product and the displayed weight Press OK to return to the Home screen Check all other settings for the imprint and if necessary edit them accordingly date advert SMS text ...

Страница 69: ...e feeder 10 3 Displaying DX information PostBase One records the number and the value of all DX franking procedures Open the MENU Choose DX REPORT You see the DX license code the number and the total value of all DX imprints as well as the current date and time You cannot reset the DX counter When a new DX license code will be as signed to your PostBase One the number of imprints and total sum wil...

Страница 70: ...click on the PostBase Menu button Click on the DX Statistics button NavigatorPlus opens the DX Statistics pop up It shows the DX license code the number and the total value of all DX imprints as well as the current date and time Printing the DX reporting Click on the Print button Navigator prints the DX statistics on the set printer For basic information on print settings please read the manual pr...

Страница 71: ... and functions of the Alterna tive Carrier Mode are described In Alternative Carrier Mode the special functions Advert Only and Print Num bers are not available 11 1 Start Alternative Carrier Mode In the Home screen Press the MENU button Select ALTERNATIVE CARRIER PostBase One opens a list of all available carriers The currently set carrier is shown on a dark background You can scroll the list wit...

Страница 72: ...st stored for the respective carrier If necessary refer to Selecting franking items of the carrier and weighing see chapter 4 1 Advertising imprints see chapter 4 3 Account see chapter 5 2 Date see chapter 4 2 The franking date setting applies globally to all carriers The franking imprint position is preset to a fixed value for each respective carrier Info panel Date in the franking imprint Other ...

Страница 73: ...r For detailed information on positioning letters and printing labels please refer to chapter 5 11 4 Exit Alternative Carrier Mode Exit the Alternative Carrier Mode in the same manner as you started it Open the MENU Select ALTERNATIVE CARRIER PostBase One opens a list of all available carriers The currently set carrier is shown on a dark background Select ROYAL MAIL SAVE the selected carrier PostP...

Страница 74: ...NTRY The PRINT DATE OF MAIL ENTRY window shows the last used incoming mail stamp set tings You can keep or edit the following settings as you desire advertising imprint date for the incoming mail stamp imprint offset for incoming mail For an overview of the possible settings please refer to the table on the next page When all settings show the desired values Confirm with CONTINUE Set advertising i...

Страница 75: ...ble settings Date You can set the date for the incoming mail stamp freely Backdating is possible too Changing the date for the incoming mail stamp does not affect the franking date Note You can set the date back to the cur rent date with the button Imprint offset You can adjust the position of the incoming mail stamp freely default position about 1 cm from the right letter edge Any changes to this...

Страница 76: ...verts and text messages that are stored in your PostBase One franking system Open the MENU Choose SPECIAL FUNCTIONS Choose ADVERT ONLY PostBase One opens the Advert Only menu The two advertising imprint buttons on the upper left show the print image for this spe cial function You can assign each one of these buttons either an advert or a text mes sage SMS Press one of the advertising imprint but t...

Страница 77: ...art printing Proceed exactly as when franking Position an envelope a postcard on the hand feed tray Or Start label printing Or Use the feeder For detailed information on feeding letters batch processing with the feeder and label printing please read chapter 5 The Advert Only special function has its own counter PostBase One shows the number of imprints on the upper right side of the display When q...

Страница 78: ...start number You can choose any number between 1 and 999999 Setting the direction of counting When the desired start number is displayed Press the button for the desired direction of counting ASCENDING or DESCENDING PostBase One applies start number and direction of counting You can start printing numbers Proceed exactly as when franking Position an envelope a postcard on the hand feed tray Or Sta...

Страница 79: ... your bulk mail for dispatch in counted stacks Open the MENU Choose SPECIAL FUNCTIONS Choose FEED ONLY Position letter stack on the feeder start let ter transport When stack processing with the automatic feeder for the Feed Only special function proceed exactly as when franking mail For detailed information please read chapter 5 3 2 The Feed Only special function has its own counter PostBase One s...

Страница 80: ...the feeder switch on the seal function Set the switch to the position SEAL see also chapter 3 6 Position letter stack on the feeder start let ter transport When stack processing with the automatic feeder for the Seal Only special function proceed exactly as when franking mail For detailed information please read chapter 5 3 2 The Seal Only special function has its own counter PostBase One shows th...

Страница 81: ...n on off Switching on Open the MENU Choose MANAGE ACCOUNTS Confirm the prompt with CONTINUE The account function is enabled Switching off Caution Any data stored in the accounts will be lost Open the MENU Choose MANAGE ACCOUNTS Select DEACTIVATE Confirm the security prompt with YES to disable the account function While the account administration is disabled the settings stored in the user profiles...

Страница 82: ...pen the MENU Choose MANAGE ACCOUNTS Select CLEAR ONE ACCOUNT Select the account you want to set to zero and CONTINUE Confirm the security prompt with YES All account information postage and number of franking imprints of the selected account is deleted 13 4 Set all accounts to zero Open the MENU Choose MANAGE ACCOUNTS Select CLEAR ALL ACCOUNTS Confirm the security prompt with YES All account infor...

Страница 83: ...T PostBase One displays a list of all accounts containing the respective number and value of franked letters Press the PRINT button Position an empty envelope postcard PostBase One prints the first page of the account report Position more envelopes postcards to print the following pages Or Press the LABEL button Press the START button PostBase One prints the account report on labels The number of ...

Страница 84: ...ed and number of franking imprints of the selected account Press the PRINT button Position an empty envelope postcard to print the account report Or Press the LABEL button Press the START button PostBase One prints the account report on a label Or Press the FEEDER button Position an empty envelope postcard to print the account report PostBase One prints the report of this account If user managemen...

Страница 85: ...o fine tune the contrast and increase the legi bility of the displayed texts Open the MENU Choose DISPLAY BRIGHTNESS PostBase One opens the adjustment menu for display brightness Use the BRIGHTER DARKER buttons to achieve the desired setting You can press the buttons multiple times to increase de crease display brightness further Or Choose DEFAULT to reset display bright ness to the factory settin...

Страница 86: ...e audible signals altogether Open the MENU Choose SOUND SIGNALS PostBase One opens the adjustment menu for tone signals The current setting is shown on a dark background Select the desired setting Save the setting shown Sound signals possible settings and their meaning ON Tone signals in case of errors Confirmation beep of the scale when weigh ing is finished OFF No tone signals ONLY ERRORS Tone s...

Страница 87: ...ce language changes imme diately SAVE the language setting shown The new language will remain selected until you change the language again 14 5 Standby time The PostBase One franking machine will go to standby automatically if it is not used for some time The standby time is the time between your last operation and the time PostBase One automatically goes to standby Open the MENU Choose STANDBY TI...

Страница 88: ...ng SAVE the setting shown 14 7 Auto Off PostBase One switches off automatically if it is not used for some time The Auto Off time is the time between your last operation and the time PostBase One automati cally switches off Open the MENU Choose AUTO OFF PostBase One opens the adjustment menu Type the desired time SAVE the specified Auto Off time The value 0 disables the Auto Off function PROUCT AF...

Страница 89: ...onment When in doubt contact your network administrator Open the MENU Choose MANAGE CONNECTION PostBase One shows the current connectiv ity settings Changing the settings Press CHANGE Simply follow the instructions on the display PostBase One successively prompts you to specify all necessary details When finished PostBase One displays the current connection configuration If everything is correct S...

Страница 90: ...rt DHCP During manual configuration you will need to enter the following parameters Static IP address for your PostBase One Subnet mask Default gateway IP address of the DNS server Please contact you network administrator for details Note When entering IP addresses you have to enter the dots too Proxy Server Intermediary server that facilitates access to the internet PROXY DISABLED default setting...

Страница 91: ...v4 only through an https connection using TLS v1 2 over port 443 In certain cases it may also use an http connection over port 80 These two ports must therefore be enabled in any firewall It will attempt to make a connec tion to francotyp com Proxy Authentication only when Proxy Enabled Access control to the proxy server user name and password DISABLED default setting Select this setting if your p...

Страница 92: ...uthorised use via a PIN With the PC software you can set up a user specific access control for the PostBase One Please refer to the manual of the PC software In the PostBase One menu the PIN function is then only accessible with the administrator PIN Enable access control Open the MENU Choose MANAGE PIN Confirm the prompt with CONTINUE PostBase One opens the access control adjustment menu Enter a ...

Страница 93: ...connected to a PC and special FP software for PostBase franking systems PostBase NavigatorBasic NavigatorPlus or MailReport for PostBase Thus you can make sure that all frankings are registered on the PC for reporting and analysis purposes For information on NavigatorBasic NavigatorPlus and MailReport please visit our website or contact your local sales agent Open the MENU Choose PC SOFTWARE MODE ...

Страница 94: ...the setting shown Auto Postage Download is enabled PC Software Mode possible settings and their meaning ON PostBase One franks only if data exchange between franking machine and PC is possi ble i e the PC is connected to the franking machine interface via USB and the FP software NavigatorBasic Naviga torPlus MailReport is connected to the PostBase One All frankings are automatically registered by ...

Страница 95: ...ostage Or LOAD the displayed amount directly Or CANCEL the procedure to load postage later Change threshold Open the MENU Choose AUTO POSTAGE DOWNLOAD To CHANGE the threshold option is already selected choose CONTINUE Enter the new threshold SAVE the setting shown Disable Auto Postage function Open the MENU Choose AUTO POSTAGE DOWNLOAD Select TURN OFF and CONTINUE Confirm the security prompt with ...

Страница 96: ...ou when it is time to upload the product usage data If you fail to do so the franking machine will lock down after a certain amount of time until you performed a data upload Upload data manually Open the MENU Select DATA UPLOAD PostBase One establishes a connection with the data centre and will then upload its prod uct usage data to Royal Mail Please stand by A pop up message is displayed when upl...

Страница 97: ...ndependent from the counter of the Advert Only special function which is automatically reset when quitting the function Displaying resetting the advert counter Open the MENU Choose ADVERT COUNTER PostBase One opens a pop up displaying the number of adverts printed since last resetting the advert counter YES resets the advert counter Or Press NO to return to the MENU without clearing the advert cou...

Страница 98: ...e displayed setting 14 16 Remote Services With the Remote Services function PostBase One connects to the FP server and checks for updates e g a new rate table new machine software Diagnostic data is also exchanged with the FP server Open the MENU Choose REMOTE SERVICES PostBase One starts the update procedure It takes some time to establish the connec tion and to exchange data Please stand by Func...

Страница 99: ...ery You must not start the service function Temp Calibration without a request by Fran cotyp Postalia to do so 15 1 Cleaning the PostBase One franking system Warning Pull the power plugs prior to cleaning the PostBase One franking system Warning Be extremely careful when handling liquids Take special care that no foreign objects penetrate the system s interior If this should happen have the franki...

Страница 100: ...ne shows the following informa tion depending on the ink system in use Ink systems with 2 ink cartridges Ink level of the two ink cartridges Or Bulk Ink Ink level of the ink tank and Status of the two print heads The status display shows the remaining serv ice life of the two print heads New Almost worn replace with next ink tank change ...

Страница 101: ...cuum packaging Always keep unprotected nozzles facing down Handle with care when without nozzle protection Caution Heed the following tips to avoid damage to the print system Do not yank the cartridge flap open Run the CHANGE CARTRIDGES function from the PRINT SYSTEM menu The flap then opens by itself We recommend to use only approved FP equipment and FP original parts The manufacturer FP has esta...

Страница 102: ...The exchange procedure starts PostBase One moves the ink cartridges to the exchange position and opens the flap Removing the ink cartridges Release the ink cartridges Turn the two blue green levers upwards Pull both lifters blue green upwards The ink cartridges are lifted from their brack ets ...

Страница 103: ...cotyp Postalia ink cartridges Caution Insert the ink cartridges only after they have adapted to the ambient tempera ture of the franking machine e g after stor age in the basement or after transport in a cold vehicle Else no correct calibration can be performed Unpack the new ink cartridges Do not remove the nozzle protection yet Shake each cartridge vigorously six times Pigments which may have se...

Страница 104: ...ion with extreme care Carefully remove the nozzle protection Hold the ink cartridge with its connectors facing backwards i e towards the back of the franking system Insert the ink cartridge into its bracket Push down the ink cartridge as far as it goes Finally push the ink cartridge back gently it will then tilt into the bracket Insert the second ink cartridge in the same way ...

Страница 105: ...One calibrates the ink cartridges and cleans the printing system Please wait until the calibration has finished Adjustment PostBase One continues with the ink car tridge adjustment procedure and prompts you to feed a letter for a test imprint Follow the instructions on the display For detailed information on the adjustment procedure please read chapter 15 6 on page 116 ...

Страница 106: ... after opening the vacuum packaging Always keep unprotected nozzles facing down Handle with care when without nozzle protection Caution Heed the following tips to avoid damage to the print system Do not yank the cartridge flap open Run the CHANGE CARTRIDGES function from the PRINT SYSTEM menu The flap then opens by itself We recommend to use only approved FP equipment and FP original parts The man...

Страница 107: ...flap Removing the print heads Disconnect hose couplings Hold an absorbent cloth ready Press to release and remove the coupling to the front Wipe the hose coupling with an absorbent cloth Put hose coupling in according stand by position Left Right Disconnect the coupling of the second hose in the same way Use the stand by position for the hose cou plings also when using cartridges instead of print ...

Страница 108: ...Franking System 108 Release the print heads Turn the two blue green levers upwards Pull both lifters blue green upwards The print heads are lifted from their brackets Pull both print heads upward out of the bracket ...

Страница 109: ...on Insert the print heads only after they have adapted to the ambient tempera ture of the franking machine e g after stor age in the basement or after transport in a cold vehicle Else no correct calibration can be performed Unpack the new print heads Do not remove the nozzle protection yet Shake each print head vigorously six times Pigments which may have settled immingle optimally that way Remove...

Страница 110: ...n with extreme care Carefully remove the nozzle protection Hold the print head with its connectors facing backwards i e towards the back of the franking system Insert the print head into its bracket Push down the print head as far as it goes Finally push the print head back gently it will then tilt into the bracket Insert the second print head in the same way ...

Страница 111: ...the hose connection marked with L from stand by position Put hose coupling in left print head and push in firmly Feel the coupling lock in place Take hose coupling of the hose connection marked with R from stand by position Put hose coupling in right print head and push in firmly Feel the coupling lock in place ...

Страница 112: ...g After changing the print heads PostBase One calibrates the print heads and cleans the printing system Please wait until the calibration has finished Adjustment PostBase One continues with the print head adjustment procedure and prompts you to feed a letter for a test imprint Follow the instructions on the display For detailed information on the adjustment procedure please read chapter 15 6 on pa...

Страница 113: ... to the print system Do not yank the cartridge flap open Run the CHANGE INK TANK function from the PRINT SYSTEM menu The flap then opens by itself We recommend to use only approved FP equipment and FP original parts The manufacturer FP has established reliability safety and applicability The manufacturer cannot assess the reliability safety and applicability for products not approved by FP and the...

Страница 114: ...and rests loose in its bracket Pull the tank upward out of the bracket Insert new ink tank The full functioning of the PostBase One franking system at the time of delivery can only be guaranteed when using original Fran cotyp Postalia ink tanks Unpack the new ink tank Shake the ink tank vigorously six times Pigments which may have settled immin gle optimally that way ...

Страница 115: ...Maintenance and care 115 Insert the ink tank as illustrated Push down the ink tank The ink tank locks into its bracket Close the flap ...

Страница 116: ...ose PRINT SYSTEM Choose ALIGNMENT in the submenu Place an empty envelope for the test print PostBase One prints a test print On the test print determine the numbers where the horizontal lines are as exactly next to each other as possible and the vertical partial lines are as exactly above each other as possible Correctly aligned The ink cartridges print heads are correctly aligned when horizontal ...

Страница 117: ...is played number Confirm with CONTINUE Vertical line Type the number where the vertical partial lines are as exactly above each other as possible If necessary Press CE to clear the dis played number Confirm with CONTINUE Place an empty envelope for another test print Assess the test print If necessary repeat the alignment procedure until a correct alignment has been obtained ...

Страница 118: ...ck the quality of the imprint with a test print see page 29 Intensive cleaning You should start intensive cleaning if normal cleaning fails to improve the print quality to your satisfaction Open the MENU Choose PRINT SYSTEM Choose INTENSIVE CLEANING A message informs you about the cleaning process in progress Check the quality of the imprint with a test print see page 29 When the print system is h...

Страница 119: ...d with de ionised water for cleaning Small fibres might clog the nozzles A cloth that is dry or not soft enough may cause scratches Such scratches make the cartridge print head become unusable because they prevent the ink jet from being cor rectly positioned during printing Do not use chemical cleaning agents Moving the ink cartridges print heads into the changing position Open the MENU Choose PRI...

Страница 120: ... clean renew cleaning kit offered by Francotyp Postalia Hold the cartridge print head as indicated The nozzles face down Wipe the cartridge print head slowly and very softly with the cloth in the direction of the arrow Repeat this procedure a few times The water will blend with ink residues and clean the nozzles Re insert the cartridge print head Remove the other cartridge print head and clean it ...

Страница 121: ...r skin your clothes or objects near by Use a mat to place the fleece tray Open the MENU Choose PRINT SYSTEM Choose CHANGE INK FLEECE PostBase One opens the wizard for chang ing the ink fleece Remove the fleece tray to the front Place the fleece tray on a mat Compress the clamp at its indentations with two fingers 1 and lift it upwards 2 Remove the ink fleece ...

Страница 122: ...on Move the clamp downwards until it snaps back into place Push in the fleece tray as far as it will go CONFIRM the replacement of the ink fleece In a pop up PostBase One informs you that the ink fleece was replaced Confirm the pop up with OK PostBase One is ready for operation again ...

Страница 123: ... when using water Warning Switch off the PostBase One franking system and all components connected to it prior to topping up sealing liquid Warning Be extremely careful when handling liquids If you fill the sealant tank make sure not to wet any parts connected to the mains If this should happen immediately pull the power plugs Have the PostBase One franking system checked by FP aftersales service ...

Страница 124: ...ml Pull out the funnel Retain the funnel the closing with suction pipe and an empty bottle of the sealing liquid You need the original bottle in case you have to drain the tank Re insert the plug into the filler hole of the sealant tank Close the lid and gently snap it in its lock It is now safe to switch the franking system back on ...

Страница 125: ...e One and all compo nents connected to Press the release key The moistening unit swings to the front by itself Hold the moistener as illustrated Slightly press down the lug of the fixation plate and remove the fixation plate Remove sponge Check if the sponge is in proper state To clean the sponge rinse with plenty of water to remove glue residues Or Replace the exhausted sponge Moisten the new spo...

Страница 126: ...of the moistener as illustrated Snap in the upper part of the fixation plate Warning Mind Your Hands When closing the unit do not reach into the area between the moistening unit and the letter guide face Lock the moistening unit back in place It is now safe to switch the franking system back on Fixation plate ...

Страница 127: ... displays the PostBase One logo Touch and hold your finger in the mid dle of the display until the calibration pro cedure starts A red circle the first calibration circle appears in the upper left corner Touch the red circle with the stylus Follow the further instructions on the display Touch each of the displayed cali bration circles with the stylus PostBase One will continue its start routine Th...

Страница 128: ...tch off the PostBase One Pull the power plugs out of the power socket prior to replacing the battery Switch off the franking system press the rocker switch for three seconds Pull the power plugs of all components from the socket The battery compartment is located at the rear of the machine If you have to turn the PostBase One to get access to the machine s back Disconnect all cable connections Dis...

Страница 129: ...battery compartment depict the correct polarity Close the battery compartment Set up all additional components of the franking system if necessary see appen dix page 163 Re insert the power cable s of the franking system Dispose of the empty battery as pre scribed It is now safe to switch the franking system back on ...

Страница 130: ...es sage You will be given hints on the error cause and what you can do to remedy it A symbol indicates the error group e g General error For an overview of error group symbols refer to page 152 You can correct many minor errors and issues occurring during PostBase One oper ation yourself Please contact the FP aftersales service if you cannot remedy an error by means of the display information and ...

Страница 131: ...ot well suited Follow the instructions for label printing on page 56 Labels stick to one another Take the labels out of the dispenser Slacken fan the label stack and reinsert it Label package incorrectly inserted slid in too far Take labels from label dispenser Put them in cor rectly see page 56 Too many labels in the dispenser Never insert more than 1 package 25 labels at a time Internal problem ...

Страница 132: ...anks the set product Please remember to perform the Data Upload on the same day Franking not possible No product postage set because mailing data are incomplete or weight value is missing Check product setting see chapter 4 1 page 34 No credit left in the franking machine Download postage see chapter 7 page 61 Maximum postage value for franking exceeded Please contact the system administrator Cred...

Страница 133: ...nts are not supported The function to set advert and SMS text is disabled for such products Watch the PostBase One display PostBase One blanks out the areas where adverts texts are not allowed when weighing No confirmation beep Adjust tone signals see chapter 14 3 page 86 Static scale No weight is determined for mail piece placed on the weighing platform The weighing platform was still occupied wh...

Страница 134: ...scale for mail pieces of the permitted weight range only Weighing Static and or dynamic scale fails to determine the weight PostBase One does not recognise the scale Turn off the PostBase One Verify that all connection cables have been prop erly plugged in see page 168 Turn the PostBase One on again Contact FP aftersales service if the problem persists The scale is defective Contact FP aftersales ...

Страница 135: ...lable When deactivating access control all users are deleted Create new users with the PC software PostBase One makes sounds without any apparent reason The bulk ink print system may cause sounds due to pumping and deairing These are normal sounds that are related to their function thus they are no errors Lost PIN administrator PIN Select LOST PIN Follow the prompts in the display Lost PIN user PI...

Страница 136: ...eport Printed Postage Impressions PPI are missing in the PC software e g Navigator Basic The PC software does not support the PPI feature Terminate the connection between the PC soft ware and PostBase One Use PPI feature as described in chapter 9 with downloading postage Desired amount cannot be loaded Impermissible amount Change amount and repeat the procedure Function not available The current u...

Страница 137: ...ntacts of the print system are soiled Use the FP clean and renew cleaning kit to clean the contacts Ink cartridges print heads ink tank defective Contact FP aftersales service Print system cleaning fails to improve the print quality Ink cartridges print heads heavily soiled or dried up Repeat cleaning Function Intensive Cleaning If you cannot solve the problem Clean ink car tridges print heads by ...

Страница 138: ... Home screen the Batch Processing pop up Sensor does not recognise the letters To start letter transport In the Batch Processing pop up press the START button Feeder cover is open Re place cover correctly on the feeder The cover must latch audibly see page 19 Letter transport is stopped batch processing was inter rupted Jam Carefully read the displayed information On how to clear a letter jam plea...

Страница 139: ...and firmly over the envelope s letter stack s flap area Sponge is too dry Pump sealing liquid into the moistening unit MENU MOISTENER START PUMP see also chapter 14 15 page 98 Sponge is dirty or worn Clean or replace the sponge see chapter 15 10 page 125 You have used unsuited envelopes Only use envelopes that are suited for sealing by machine Observe specifications see page 182 Adjust moistening ...

Страница 140: ...ensor is located front right of the inner side of the tank Using a finger wipe over the sensor several times Close the sealant tank Close the lid See page 124 If problem persists Use sealit sealing liquid or dis tilled water with using the FP software Connection to FP software cannot be established Check if PostBase One displays the Home screen Check if the USB cable is plugged properly For furthe...

Страница 141: ...tion 1 The pressure mechanism is released and unclamps the letter Carefully remove the stuck letter to the top right 2 Let the release knob snatch back guard edly to initial position The pressure mechanism is set back to processing position The feeder is ready to operate Please heed the information on the frank ing machine s display If you cannot clear a letter jam by following the above instructi...

Страница 142: ... The moistening unit swings to the front by itself Remove the letter Warning Mind Your Hands When closing the unit do not reach into the area between the moistening unit and the letter guide face Lock the moistening unit back in place Please heed the information on the frank ing machine s display ...

Страница 143: ...and the letter transport stops immediately An error message is issued informing you about the problem Remove the cause which led to the activa tion of the safety switch Snap the safety cap back into place Warning Mind Your Hands By no means must you try to block or fasten the safety cap Any fastening of the safety cap prevents it from being released in the case of a jam or an unauthorised interfer...

Страница 144: ...or leased franking system please make sure to always contact the FP aftersales service Caution Run the Withdraw machine function only if you really want to decommission the PostBase One Commissioning the franking machine after decommissioning is only possible by calling a service technician at extra costs Make sure PostBase One is ready to con nect to the data centre Open the MENU Choose WITHDRAW ...

Страница 145: ...ory NEMKO CE label With this label the manufacturer declares that the product meets the requirements of all relevant EU directives that require such labelling The corresponding EU Declaration of conformity of the manufacturer for the PostBase One franking system is printed on page 184 Nemko certification mark The approval mark indicates that the product complies with the applicable standards as re...

Страница 146: ...tem Control Protocol Interface for static scale connection Interface for connection to a personal computer PC USB port Interface for connection to external USB devices Interface for connection to a local computer network LAN CAN BUS The CAN bus is a serial bus system The abbreviation CAN stands for Controller Area Network Rocker switch on off Switch position sealing function is enabled Switch posi...

Страница 147: ... product Open the Menu access system settings special features administration functions Batch processing with the feeder and or label printing Use feeder Use label print function franking labels No scale available in the Product Calculation menu use the Manual weight input option for setting the weight manually Static scale is active normal weighing mode differential weighing off Static scale is a...

Страница 148: ...top label printing automatic feeding batch processing Download postage Display postage download report with print function Set date for the franking imprint forward dating Print system Display print system information filling level of the ink cartridges filling level of the ink tank and state of the print heads PostBase One Bulk Ink Print head status remaining service life ...

Страница 149: ...eads Run remote services synchronise with data centre Change account Switch account function on off Account administration show print list set accounts to zero Special functions Print advertising imprint only Print incoming mail stamp Feed only count mail pieces prepare bulk mail for dispatch in counted stacks Seal only Print numbers consecutive numbering Direction of counting ascending ...

Страница 150: ...eset advert counter Adjust display brightness Brighter Default Darker Adjust moistening Increase moistening of envelope flaps Default moistening Decrease moistening of envelope flaps Display system information postal serial number software version rate table version Change user interface language Display edit connectivity settings network connection Upload product data ...

Страница 151: ...me Configure Auto Off feature adjust Auto Off time Configure access control set PIN Display contact information Product after Standby PC Software Mode Select alternative carrier Display DX information Print PPIs Printed Postage Impressions Access service mode for service technicians only ...

Страница 152: ...or Account error Feeder error Print system error Scale error Label dispenser error Letter transport error jam Security device error Communication error with the PC when using the optional PC control software Product calculation error Communication error with FP infrastructure ...

Страница 153: ...r moving or transport of the dynamic scale may result in damage to the scale system Empty the sealant tank completely before transporting the sealer Do not use attached parts like the hand feed tray the protective glass or the label dispenser as handles during transport The best way to handle the components is to hold them at the lower part of the housing at the clearance normally used for the hou...

Страница 154: ...h ink cartridges Start the exchange procedure to remove the ink cartridges Please refer to chapter 15 3 on page 101 Mark cartridges left right and pack them separately Best suited are plastic bags Close the flap Confirm all error messages e g on miss ing ink cartridges PostBase One Bulk Ink Start the exchange procedure to remove the print heads and the ink tank Refer to chapter 15 4 on page 106 Ma...

Страница 155: ...ernal devices e g PC Pull the power plugs of the franking machine as well as all components con nected to it feeder power supply unit of the sealer from the socket s Pull the Ethernet cable from the network connection Empty the sealant tank Open the lid Press on the marker then flap down the lid Pull out the yellow plug of the sealant tank 3 seconds ...

Страница 156: ...Screw the suction hose onto the empty original bottle To drain the sealant tank Slightly com press the bottle immerse its suction hose in the tank then loosen your grip of the bot tle Repeat this procedure until the sealant tank is empty Re insert the plug into the filler hole of the sealant tank Close the lid and gently snap it in its lock ...

Страница 157: ...and feed tray forward to release it from the locking device Pull the hand feed tray to the left and away from the franking machine Remove the letter catch tray from the franking machine PostBase One without Sealer Power Sealer Pull out both catch brackets Slightly lift the franking machine on its right side and remove the envelope slide to the right Catch brackets Envelope slide ...

Страница 158: ...Unscrew and carefully pull off the plug Warning Mind Your Hands Be very careful when handling the power sealer As a conse quence of its construction design the power sealer has very sharp edges that might hurt you Slightly lift the power sealer and remove it to the right The envelope slide which is secured to the power sealer with two hooks can now be easily separated from the power sealer Catch b...

Страница 159: ...scale Remove the network cable Press the spring on the plug and pull the plug out of the network socket Pull out power cable Remove termination plug PostBase One without feeder Unscrew and carefully pull off the termina tion plug Connection cable franking machine dynamic scale Power cable Power cable Power cable Ethernet cable Spring Connection cable dynamic scale sealer FSCP plug termination plug...

Страница 160: ...onnection cable of the feeder Unscrew and carefully pull off the plug On the feeder back cover Pull out power cable Remove FSCP plug termination plug Unscrew and carefully pull off the FSCP plug Separate the components of the franking system Slightly lift the franking machine and move it to the right Slightly lift the dynamic scale and move it to the right Slightly lift the sealer and move it to t...

Страница 161: ...e connector to the bottom Remove the protective glass from the franking machine When using the original packaging for trans port you have to remove the protective glass The protective glass is fastened to the hous ing of the franking machine with four screws Remove the four screws Remove the protective glass Fasten the transport bar part of the origi nal packaging to the housing of the frank ing m...

Страница 162: ...ing machine and all its components are safely packed before transporting them We recommend using the original packag ing when transporting the franking system or sending it to the FP aftersales service Always transport the franking system in a horizontal position ...

Страница 163: ...lation make sure that the feeder and the dynamic scale rest on the same base table pedestal base By no means must the base vibrate or be mechanically unstable Location Make sure that the new location meets the following requirements room temperature 15 C to 35 C 59 F to 95 F not exposed to direct sunlight relative humidity 20 to 70 non condensing power socket in the immediate vicinity network conn...

Страница 164: ...connector into the clear ance of the housing On the dynamic scale and the feeder Insert the connectors in the same way into the right side wall Coupling feeder sealer dynamic scale franking machine Slightly lift the sealer on its left side move it close to the feeder and position it on the connector Slightly lift the dynamic scale on its left side move it close to the sealer and posi tion it on th...

Страница 165: ...rt you Position the power sealer on the connector while inserting the two pegs of the power sealer into the key holes of the right side wall of the franking machine Push the power sealer down as far as it goes Make sure that the letter guide faces of both the franking machine and the power sealer are flush at the upper side Insert the connection cable of the power sealer into the 9 pin interface o...

Страница 166: ...o the housing of the power sealer On the franking machine If you do not use a power sealer Position the envelope slide standard ver sion for systems without power sealer on the connector as shown in the illustration and push it back firmly You will feel the envelope slide lock into place Insert the catch brackets Push the catch bracket into the slot of the envelope slide from the right Push in the...

Страница 167: ...t bar Fasten the protective glass to the housing of the franking machine with the four screws Mounting the hand feed tray If you use PostBase One with no additional components Mount the hand feed tray on the left side of the franking machine s housing Insert the three pegs into the key holes of the side wall of the franking machine Push the hand feed tray backwards as far as it will go Transport b...

Страница 168: ... scale sealer FSCP plug termination plug Power cable Connection cable sealer feeder Interfaces USB connection PC connection Serial interface Connection to the local network LAN Static scale connection Interface for connection of optional components e g feeder sealer Power sealer Connecting is decribed on page 165 ...

Страница 169: ...ction cable of the static scale into the scale connection of the frank ing machine Plug the power cable into the power socket of the franking machine Depending on the system s configuration Insert either the connection cable of the dynamic scale the sealer the feeder or the termination plug into the 15 pin inter face and tighten screws Scale con nection Network connection Spring Power connection I...

Страница 170: ... feeder into the 15 pin interface P2 and tighten screws Plug the power cable into the power socket of the dynamic scale On the sealer Insert the connection cable of the feeder into the 15 pin interface P1 and tighten screws Connect the power supply unit Plug the power cable into the power supply unit ...

Страница 171: ... Postalia Fill the sealant tank with sealing liquid Please refer to chapter 15 9 page 123 Connect the power cables of the franking machine the dynamic scale the power supply unit of the sealer and the feeder to grounded single phase power sockets Make sure your office power supply con forms to the power requirements indicated on the serial number plates Connect the network cable Ethernet Switch on...

Страница 172: ...king System 172 PostBase One Bulk Ink Insert the ink tank see page 114 Insert the print heads To do this call up the exchange procedure from the menu see page 106 Generate and check a test print see chapter 3 8 page 29 ...

Страница 173: ...cation as well as a box with Royal Mail product data The franking imprint can also comprise advert imprints advert and or text message Label Special self adhesive label which you can frank and stick onto your mail pieces Necessary for large heavy and thick mail pieces Also use labels to attach on the mail piece when the envelope material is not suited for ink jet printing MailReport Mailing and ac...

Страница 174: ...us In addition to NavigatorBasic s entire functionality Nav igatorPlus offers easy to handle administration and report features PIN Personal Identification Number The PostBase One franking system can be protected against unauthorised use via a PIN PPI Printed Postage Impression A PPI is a mark on the mail piece It indicates that post age has been paid PostBase One supports printing PPIs for severa...

Страница 175: ...anking machine 200 mm hand feed tray 302 415 mm catch tray min max 140 mm 550 mm 550 mm 305 mm 103 mm Depth 440 mm 150 mm 315 mm 315 mm 315 mm 245 mm Height 340 mm 90 mm 340 mm 290 mm 290 mm 340 mm Weight 18 5 kg without cartridges 20 8 kg with bulk ink system 1120 g 13 4 kg 13 8 kg 7 5 kg 2 7 kg Power connection 100 240 V 50 60 Hz 0 8 0 4 A 100 240 V 50 60 Hz 0 5 0 3 A 220 240 V 50 Hz 0 3 A 24 VD...

Страница 176: ...185 mm x 25 mm Print resolution 300 dpi Weighing range 3 g to 7 kg 3 g to 1 kg Operating conditions 15 C to 35 C 59 F to 95 F For indoor use only Do not expose to direct sunlight Relative humidity 20 to 70 non condensing Storage conditions 15 C to 35 C 59 F to 95 F Relative humidity 5 to 80 non condensing PostBase One components PostBase One Franking machine PostBase One Static Scale PostBase One ...

Страница 177: ...0 mm 440 mm 440 mm 440 mm 440 mm Footprint static scale 145 mm x 157 mm width x depth Weight 19 9 kg 33 7 kg 43 9 kg 47 1 kg 57 3 kg Power consumption Maximum 60 W 122 W 165 W 147 W 192 W Standby 17 W 30 W 37 W 37 W 44 W Noise emission 67 dB A normal operation 45 dB A standby Processing speed 120 letters per minute optional 150 letters per minute up to 100 letters min mixed mail Performance per da...

Страница 178: ...PostBase One Franking System 178 PostBase One Equipment Subject to short term modification ...

Страница 179: ...asy connect print heads for Bulk Ink System blue order no 58 0055 3309 00 FP ink tank for PostBase One blue 175 ml order no 58 0055 3147 00 FP ink tank for PostBase One blue 350 ml order no 58 0055 3148 00 Operating and storage conditions 15 C to 35 C 59 F to 95 F For indoor use only Do not expose to direct sunlight Relative humidity 20 to 70 non condensing The Material Safety Data Sheet is availa...

Страница 180: ...aterial suited for ink jet printing No dark paper Paper must not be glossy on the side to be printed on No air cushion envelopes No corrugated paper No extremely fibrous paper on which the two dimensional bar code could smear Processing direction Only process envelopes in longitudinal direction not upright Labels Self adhesive labels for PostBase One Pre printed envelopes In the areas that are mon...

Страница 181: ...ensors see page 180 Flap must be at the envelope s long side Glued on the inside White or recycled Suitable but with certain limitations Padded envelopes Open flap on the envelope s short side Open self sealing flaps Glued on the outside Pay special attention that the edges are properly glued The same applies to the windows Not processable Very soft and unstable letters Rigid letters books catalog...

Страница 182: ...rt term modification Format Post card size to format ISO B4 Thickness Up to 7 mm Material Envelopes must be suitable for sealing by machine The flap must be at the envelope s long side Sealing area Sufficient closure can only achieved with continuous seal ing area Flap shape and size ...

Страница 183: ...curity Device used in your PostBase One Mailmark franking machine was authorised according to specifications of the Royal Mail following an internationally valid practice To commensurate to this standard the cryptographic keys used by the Security Device have to be updated or exchanged after a specified period of time Please make sure that the franking machine contacts the Server at least once a m...

Страница 184: ...PostBase One Franking System 184 Declaration of Conformity ...

Страница 185: ...penSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prio...

Страница 186: ...ions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word c...

Страница 187: ...ser s local network through an Ethernet interface to share data with the Francotyp Postalia Data Centre using both the local network and a suitable available internet connection provided by the user Francotyp Postalia guarantees that the PostBase One franking machine does not utilise transmit or sort any data from the user s network which is not relevant for the operation of this equipment ...

Страница 188: ...PostBase One Franking System 188 ...

Страница 189: ...ff 88 Auto Postage Download 94 change threshold 95 disable 95 enable 94 Available postage 60 B 2D barcode 10 Batch counter 54 incoming mail 75 Batch processing 51 continue 54 preparations 51 start 54 Battery change 128 permissible type 128 176 Battery compartment 202 Blank spots in franking imprint 32 Bulk ink cartridge See Ink tank Business Mail 46 Buttons 23 overview 147 C Calibrate cartridges p...

Страница 190: ...of Conformity 184 Decommissioning franking system 144 Delivered by Royal Mail mark Welsh Eng lish 11 DHCP 90 Differential weighing 12 38 39 147 turn on off 38 Dismantling franking system 154 Display 10 202 adjust brightness 85 adjust inclination 15 202 Disposal 144 Download postage 61 DX 12 173 DX counter display 69 70 reset 69 DX license code 67 display 69 in the imprint 67 new 69 DX mail 67 fran...

Страница 191: ...tBase One with PC connection 63 Franking imprint 33 173 example 33 set 33 Franking machine 9 163 overview 202 FSCP 146 168 202 FSCP plug 159 168 connect 171 remove 160 See also Termination plug 159 H Hand feed tray 202 mount 167 remove 157 Home screen 24 functions 24 operation philosophy 24 Housing connector 161 164 198 199 200 insert 164 remove 161 http connection 91 https connection 91 I Imprint...

Страница 192: ...er guide face 198 199 200 201 202 Letter jam in the feeder 141 in the sealer 142 Letter path feeder 16 adjust 16 Letter stack position 53 prepare 51 Letters no sealing 21 position feeder 51 53 54 position hand feed tray 50 sealing 21 License 185 Lid 200 List 27 List printing 11 Load Auto Postage Download 94 machine software 98 postage credit 61 rate table 98 Location 163 change 153 M Machine ident...

Страница 193: ...id 65 Postage used 60 Postal product set 25 PostBase One Feeder 9 PostBase One Sealer 9 PostBase One 9 202 components 175 connect to PC 62 disconnecting from mains 14 equipment 178 modular concept 9 move to another location 153 operate via PC 62 overview 202 overview complete system 9 short description 9 system configurations 177 turning off 13 turning on 13 PostBase One Dynamic Scale 9 199 overvi...

Страница 194: ... calling up 25 cancelling 26 exit quitting 26 open 36 38 41 43 Product price 33 Product safety label 145 Protective glass 199 201 202 Proxy authentication 91 Proxy server 90 PSU 8 R Rate table 98 show version 85 update 98 Ready to frank 50 53 57 Register display 60 print 60 Release key 200 Release knob letter removal in case of a jam 198 Report postage download 61 Reset PPI counters 66 Rocker swit...

Страница 195: ...tatic scale 9 11 163 202 connection 168 202 differential weighing mode 147 normal weighing mode 147 weighing platform 202 Status indications overview 147 Stylus 202 Supplies 183 Switch Seal Non Seal 200 Symbols error categories 152 in this manual 2 menu functions 148 on the PostBase One 145 standard buttons 147 status indications 147 user interface overview 147 Symbols overview 145 System informat...

Страница 196: ...ata upload 96 USB connection 168 USB port 202 User change 48 user profile 48 V Ventilation slots 198 199 202 W Weighing 36 differential weighing 38 39 dynamic scale 41 42 normal weighing 36 static scale 37 Weighing mode differential weighing 38 147 normal weighing 147 set 38 Weighing platform 202 Weight display in Alternative Carrier Mode 72 display in the Home screen 24 display in the Product Cal...

Страница 197: ...For your notes 197 ...

Страница 198: ...onnection cable to sealer dynamic scale or franking machine optional Letter guide face black Pressure bar Housing connector Release knob letter removal in case of a jam Slider adjust letter path thickness Cover Letter guide Pressure lever below cover Separation lever below cover PostBase One Feeder ...

Страница 199: ...199 Power connection Ventilation slots Letter guide face black Housing connector Protective glass Connection cable dynamic scale franking machine 15 pin interface P2 optional PostBase One Dynamic Scale ...

Страница 200: ... P1 9 pin interface P2 for service purposes only Socket used for the power supply unit Lid behind sealant tank To open close the lid shortly press on the marker Switch seal non seal envelopes Housing connector Connection cable to dynamic scale or franking machine PostBase One Sealer ...

Страница 201: ...One Power Sealer Envelope slide versionforsystemswithpowersealer Connection cable power sealer franking machine Letter guide face black Protective glass Housing slots to mount the envelope slide Safety sign optional ...

Страница 202: ...play incli nation Press the key Stylus for touch screen operation stored either left or right in a receptacle on the back of the display housing Static scale Weighing platform Power connection Rocker switch ON OFF Batterycompartment Flap withprintsystem below CAN BUS Ventilation slots Interfaces USB port PC connection Serial interface Ethernet LAN port LAN Static scale connection Interface for con...

Страница 203: ...ing the factory Should any faults occur with your PostBase One franking system in spite of our extensive quality control please contact FP Customer Service Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Phone 0344 225 2233 Website www fpmailing co uk ...

Страница 204: ...51 0055 3069 00 Rev 01 2018 04 xxx helbig berlin ...

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