Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
8
•
No – Reposition IR prism so that between
⅛ and ¼ of the prism
(~1cm) is
protrude below the TV and has clear line-of-sight access to the room:
Important:
o
An infrared signal is light and as such travels in a straight line. Any
obstructions in the path of the IR signal from the RCU to the IR receiver
may prevent reliable operation of the SBB. In is very important to ensure
the IR receiver has direct line-of-sight to the room (i.e. it is visible from
the front of the TV).
o
If the SBB’s internal IR receiver does not have line-of-sight to the room,
which shall be the case if the SBB is mounted behind a TV, it is
mandatory the IR extender is fitted.
7.
Does the LED now flash on the box which each remote-control Power key
press?
•
Yes – Continue below.
•
No – IR hardware appears to be faulty. If there is another IR extender cable
available onsite, try replacing the IR extender cable, then the prism to see if
that fixes the problem. Otherwise go to
to
arrange replacement.
8.
Is the box Welcome screen displayed on the TV?
•
Yes – Issue resolved.
•
No – Go to
Escalate to Commercial Premises
.
9. Remote Control Backlight Not Illuminating
1.
Remote controls from the factory have a plastic tab protruding from the bottom
of the remote to disconnect the batteries. Remove plastic tab if it is still present
and check remote control illuminates red above the Power key with any key
press?
•
Yes – Remote control is operable. Issue resolved.
•
No – Continue below.
2.
Replacing Remote Control Batteries
10. Cannot Playback Video On Demand (VOD)
1.
Try play other unrelated VOD titles (e.g. from a different series). Can other titles
be played back?
