Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
7
8. Box Unresponsive to Power Key
1.
Check the LED built into the box flashes when the hidden Box Power key (key
to right of main Power key as in image below) is pressed on the remote control:
2.
Does the box’s LED flash with each key press?
•
Yes – The main Power key sends two IR (infra-red) commands, one to the
TV and another to the box. The remote control appears incorrectly
programmed and the command to the box disabled. Go to
Programming the
Remote Control
to reprogram the remote.
•
No – Continue below.
3.
Remove the IR extender cable (if fitted) from both the box and the plastic prism
attached to the TV (see image below).
Important:
4.
Pointing the remote control at the LED of the box (i.e. not the TV) does the LED
now flash on the box with each remote-control Power key press?
•
Yes – Continue below.
•
No – Refit IR extender cable, ensuring the phono connectors at both ends
click into place in the box and prism.
Important:
If the IR extender cable is
not firmly clicked into place at both ends the box shall not receive any IR
commands. Go to
5.
Refit IR extender cable, ensuring the phono connectors at both ends click into
place in the box and prism
.
Important:
If the IR extender cable is not firmly clicked into place at both ends
the box shall not receive any IR commands.
6.
Is the IR prism visible from the front of the TV?
•
Yes – Continue below.
