Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
27
Color
State
Information
Troubleshooting
RED
Flashing
☼☼☼
☼
(long pause,
quick flash; 3:1)
No Configuration
A given tuner card has
not been configured yet.
It can happen due to lack of
connection to a BiQ server after
tuner card reboot or lack of
configuration in the BiQ server
itself for a particular tuner card.
Request property’s IT
manager check access
to a BiQ server. Connect
a computer to the same
core switch as the
vuStreamer. Open a
browser to the BiQ
server:
https://foxtel1.cvs.adbgl
obal.com/bmc
If a login screen can be
seen the vuStreamer
should also have
connectivity. Go to
for Foxtel to
check configuration for
the specific tuner card.
The property’s IT
manager shall need
investigate why the site is
being blocked if the
login screen is
inaccessible.
ORANGE Continuous
☼☼☼☼
Poor signal strength or quality.
The indicator is correlated with
BiQ server alarms: tuner signal
level and quality.
The strength of input signals
or their quality is out of
predefined range.
Check input signals
connection as per
If connections are secure,
go to
for Foxtel to
check cabling and levels:
•
The input signal power
for DVB-S/S2 shall be in
the range 70dBuV to
78.8dBuV.
•
The input signal power
for both DVB-T/T2 shall
be in the range 75dBuV
to 78.8dBuV.
