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Ordering and installing
6) The delivery deadline given was ______ days.
7) Did this seem to you :
Too long
Normal
Short
Very short
8) Was this deadline met ?
YES
NO, exceeded by _______ days.
9) The adjustments were made by :
The dealer
Our salesperson
Adjustments made in-works
10) How do you rate our dealer service ?
Poor
Average
Good
Excellent
The wheelchair
11) For you, this wheelchair serves as :
An everyday wheelchair
A leisure wheelchair
Both
12) In your opinion, the wheelchair handles :
Poorly
Well enough
Well
Outstandingly well
13) In your opinion, the wheelchair rides
Poorly
Well enough
Well
Outstandingly well
14) How do you rate the seat tilt function of the wheelchair ?
Poor
Passable
Good
Excellent
15) How do you rate the off-road capacity of the wheelchair ?
Poor
Passable
Good
Excellent
16) How do you rate the wheelchair for comfort ?
Poor
Passable
Good
Excellent
17) Does your wheelchair live up to your expectations ?
YES
NO
If NO, why not? ........................................................................................................................
18) What pleased you most in your wheelchair ?
................................................................................................................................................
19) What part or function disappointed you ?
................................................................................................................................................
20) In your opinion, what part(s) or function(s) could be improved, and how ?
................................................................................................................................................
After Sales Service
21) Did you need After Sales Service ?
YES
NO
22) If YES, how was it ?
Satisfactory
Average
Below standard
Please share any observations or comments with us :
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