Fortinet FortiFone-FON-D72, Руководство пользователя

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Troubleshooting
Troubleshooting
The following table contains a list of common problems and their solutions.
Symptoms Corrective actions
Display is blank Ensure that the phone is powered on and is charged.
LAN LED is blinking. The base station has no IP address.
1.
Ensure your DHCP server is online. This is typically
your router.
2.
Reboot the router or DHCP server.
3.
If you are still experiencing issues, the phone may
require advanced network configuration. Please
contact your administrator.
No name and Extension Number is displayed Your phone is not registered.
1.
On the Extensions page of the FortiVoice interface,
ensure the MAC address is correctly entered and the
Phone Type is FortiFone-D72. Save your
configuration and reboot the phone.
2.
If your phone is an external extension, ensure the
Server URL is correct. To verify, see
For use as an
external extension
.
3.
If your phone is configured as an external extension,
check the network connection and firewall settings at
the phone system location.
No audio during a call
1.
Check the handset/headset connections.
2.
Make sure the phone is properly registered with the
phone system.
3.
If your phone is configured as an external extension,
check the network connection and firewall settings at
the phone system location.
FortiFone FON-D72 User Guide 23
Fortinet Technologies Inc.