Maintenance
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8.
Maintenance
Systems with active cooling require cleaning of ventilation slots every 6 months. Systems with passive cooling must be cleaned every
12 months.
9.
Warranty / Service
Warranty
DIstec GmbH grants a manufacturer‘s warranty of two years from the date of delivery.
The rendering of warranty claims shall neither extend nor restart the warranty period.
During the warranty period, Distec shall repair product faults based on material or production defects. The warranty service is executed
at Distec‘s discretion through repair, replacement of defective parts or by exchanging a product for a product of equal quality without
charging the customer for material or labor.
Warranty claims are only accepted, if Distec receives notification of a defective product within the warranty period and the product is
presented to the Distec Service Centre together with all information as specified in the RMA process.
Warranty Exclusions and Limitations
This warranty does not apply to any defect for which Distec is not responsible and which includes, but is not limited to the following:
• Unauthorized opening or disassembling of the product
• Faulty maintenance by non-observation of maintenance instructions
• Inappropriate storage or cleaning of the product
•
Unauthorized modification of the product
• Incorrect use or misuse
• Non-observation of operating and installation instructions
•
Permanent display of fixed images (causing image retention or image sticking)
•
Operating the product in conditions which exceed the limitations of the specification
•
Use of inappropriate boxes, packaging or modes of shipment
•
Force majeure like fire, acts of war, acts of violence, chemical or biological impacts, lightning strikes, over voltage or
similar events
• Fault resulting from the use of software which was not originally supplied with the product or which is incorrectly installed
•
Normal wear and tear and wearing parts (i.e. LCD panel)
Mechanical damages like scratches, pressure or break points are excluded from this warranty.
This warranty does not include accessory parts which are not integral part of the product (as boxes, batteries).
Pixel errors only constitute a fault under the terms of this warranty if they deviate from the product specification (i.e. ISO 9241-307
pixel failure class II).
