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CHAPTER 5
Troubleshooting and Support
If you encounter problems during the installation or use of your VFX1
HEADGEAR System, this chapter provides some basic troubleshooting guidance
and where to get additional help if needed. The Chapter is divided into three parts:
• Troubleshooting the VFX1 HEADGEAR - Describes problems you may
encounter during installation and use of your VFX1 HEADGEAR system
and provides some suggestions to get you up and running.
• Technical Assistance - If you require additional help or need some expert
advice, this section explains how to contact FORTE and get the
information you need.
• Product Warranty Information - Explains the product warranty and the
procedure for returning your VFX1 HEADGEAR should it require
warranty repair work.
Troubleshooting the VFX1 HEADGEAR
The following information is provided to help you diagnose problems you may
encounter with your VFX1 HEADGEAR system. Problem symptoms are listed
with suggested items to check. The diagnostic tests provided in the SETVFX1
setup program
should always be run first if a problem is found with the system
during use.
NOTE: Also check the "README" file provided on the "INSTALL DISK"
for the most up-to-date technical information that may further assist you in
solving system problems.
Symptom 1 : The computer does not power-up or respond normally. The
screen is completely blank.
Check: Is your computer system setup correctly? Make sure that all
cables are firmly connected, and that the system unit, monitor,
and peripherals are powered and switched ON.