Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue
Possible
cause(s)
Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
•
Your account
may not be
activated on the
website, OR
•
You may have
the wrong VIN
(vehicle
identification
number) listed.
•
This is a free feature, but you
must first register online to use
it.
•
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
The preferred
dealer
information did
not load correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.
•
This could be
due to your
phone’s
compatibility, OR
•
Bad signal
strength, OR
•
Your phone
may not be
activated on the
website.
•
Update your mobile number
in your account on the website.
•
Make sure you have full signal
strength and that your
Bluetooth
volume level has been
turned up.
•
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
•
The phone in
use is not
activated, OR
•
Your phone has
ID blocker active.
•
This is a free feature, but you
must first register online to use
it.
•
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
312
SYNC®
2015 Econoline
(eco)
Owners Guide gf, 2nd Printing, December 2014
USA
(fus)
