Phone issues
Issue
Possible cause(s)
Possible solution(s)
I am having trouble
connecting my
phone to SYNC.
•
This is a
phone-dependent
feature, OR
•
Possible phone
malfunction.
•
Go to the website to review your
phone’s compatibility.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•
Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•
Update your device’s software
firmware.
•
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
•
This is a
phone-dependent
feature, OR
•
Possible phone
malfunction.
•
Go to the website to review your
phone’s compatibility.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
USB and media issues
Issue
Possible
cause(s)
Possible solution(s)
I am having
trouble connecting
my device.
Possible device
malfunction.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•
Make sure you are using the
manufacturer’s cable.
•
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•
Make sure that the device does
not have an auto-install program
or active security settings.
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SYNC®
2015 Taurus
Owners Guide gf, 2nd Printing, November 2014
USA (fus)