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6.1 Airstream product warranty policy
This document sets out the warranties that are provided by Airstream Components WA Pty
Ltd ACN 146 196 778 (“
Airstream
”) in relation to each Product.
Definitions
In this document:
“
Australian Consumer Law
" means the law set out in Schedule 2 of the
Competition and
Consumer Act 2010
(Cth) and any corresponding provisions of state or territory fair
trading legislation.
“
Customer
” means the party that acquired the Product from Airstream for that party’s use
or, if the party who acquired the Product from Airstream was an authorised
distributor, reseller or dealer, the party who acquired the Product from the
distributor, reseller or dealer.
“
iZone Tablet
” means the product known as the “iZone Tablet”.
“
Product
” means:
an iZone Tablet; or
other product manufactured by or for Airstream.
“
Site
” means the place at which the Product is located.
“
Third Party Goods
” means a product (including batteries) or item of equipment
manufactured by a third party which is supplied with, or fitted to, a Product.
“
Warranty
” has the meaning given in clause 2.1.
“
Warranty Claim Form
” means the warranty claim form available on the Website.
“
Warranty Period
” means:
for an iZone Tablet, one (1) year;
for a Product (excluding an iZone Tablet) that has not been registered in
accordance with clause 3, two (2) years; or
for a Product (excluding an iZone Tablet) that has been registered in accordance
with clause 3, eight (8) years,
from the date of purchase by the Customer.
“
Website
” means the Airstream website at www.air
-
stream.com.au.
Warranty
Subject to clauses 4 and 5, Airstream expressly warrants that each Product is free
from operational defects in workmanship and materials for the
Warranty Period (“
Warranty
”).
The benefits of the Warranty are in addition to all other rights and remedies which
the Customer may have under Australian Consumer Law and any
other law in relation to the Product to which the Warranty relates.
Each Product comes with guarantees that cannot be excluded under Australian
Consumer Law.
Extended Warranty
In order to receive an extended eight (8) year Warranty for a Product (“
Extended
Warranty
”) the Customer must register the Product by completing,
and providing to Airstream, the registration form supplied in the
Product
user
manual
or
downloaded
from
the Website
(“
Registration
”).
Registration must be completed within sixty (60) days of the Product being
purchased by the Customer.
Exclusions to Warranty
The Warranty does not cover Third Party Goods.
Subject to any statutory provisions to the contrary, the Warranty does not extend to
cover damage to furniture, carpets, walls, ceilings, foundations,
vehicles, or any other consequential loss arising either directly or
indirectly due to the malfunction of the Product.
If a third party installer knowingly installs a defective Product, the Warranty will be
strictly limited to the resupply of that Product and shall not include any
labour costs.
Repair or Replace
During the Warranty Period, Airstream will, subject to clause 6, replace or repair
any defective Product or defective component of a Product without, subject to
clause 8, charge provided that the defect does not constitute damage that has
arisen from:
faulty, improper, incorrect or incomplete adjustment, operation or installation of the
Product;
any modification of the Product, without the written approval of Airstream, including
tampering with or any attempt to disassemble the Product;
inadequate or improper maintenance of the Product;
misuse or abuse;
normal wear and tear;
failure for any reason to follow the instructions for use given in any user manual
applicable to the Product;
act of God;
fire, flood, collision or other trauma; or
insects or animals.
Warranty Claim Procedure
To obtain the benefit of the Warranty the Customer must:
contact Airstream within the Warranty Period or within seven (7) days
of the discovery of the defect, whichever is the earlier;
complete and send to Airstream the Warranty Claim Form
accompanied by proof of purchase of the Product.
On receipt of the Warranty Claim Form and proof of purchase of the Product,
Airstream will contact the Customer to determine the extent of the
issue or defect with the Product.
If there is an issue or defect with the Product that is covered by the Warranty then
Airstream will at its sole option:
require the Customer, at the Customer’s expense, to have the
defective Product, or defective component part, delivered
to Airstream; or
provided the Site is located in the Perth metropolitan area, send an
Airstream service technician to the Site to effect repairs to
or replacement of the Product, save that the reasonable
travel expenses (including travelling time) of the technician
must be paid by the Customer.
In order to complete repairs or replacement of a Product in accordance with clause
6.3(b), Airstream requires safe and ready access to the Site and each
Product including where required via scaffolding and access panels. If
Airstream considers access to the Site or Product to be unsafe or not
readily available, Airstream will not commence or will cease all work
to repair or replace the Product. All costs incurred in the obtaining of
safe and ready access to the Site and Product shall be payable by
the Customer.
Any services requested by the Customer outside of the scope of the Warranty will
be charged to the Customer in accordance with the following
schedule of charges (“
Charges
”):
The Charges are subject to variation by Airstream from time to time.
Airstream will replace, or conduct repairs to, a Product as soon as practicable but
will not be liable for any loss or damage caused by any delay.
Assignment
The Customer may not assign or otherwise transfer the Warranty.
Airstream may at its sole discretion transfer or assign the Warranty.
Transportation Costs and Risk During Transit
All transportation charges incurred in returning a defective Product, or any
defective component parts of a Product, to Airstream for repair or
inspection, and the cost of returning them to the Customer must be
paid by the Customer.
The Customer assumes the risk of, and shall be responsible for, any loss of or
damage to any Product during transit. For this reason, Airstream
recommends that the Customer take out shipment/postage insurance.
Third Party Warranties
Third Party Goods may be covered by independent manufacturer warranties. It is
the Customer’s responsibility to familiarize itself, himself or herself with these
warranties. No additional warranty is provided by Airstream for Third Party Goods.
Description
Charges
Call out fee plus first hour on Site
$165.00 plus GST
Hourly labour rate after first hour on
Site
$100.00 plus GST
Replacement parts for Product and
deliveries
As per Airstream’s current price list