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9 Support
DMS-CTC-20130614-0000 v2.0
9.1 General TG589vn v3 Troubleshooting
None of the LEDs light up (TG589vn v3 does not work)
Make sure that:
The TG589vn v3 is plugged into a power socket outlet.
You are using the correct power supply for your TG589vn v3 device.
The TG589vn v3 is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
The DSL cable is correctly connected. For more information, see
“2.1 Connecting the TG589vn v3 to your Service
Provider’s Network”
.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
The Internet LED does not light up
If you must authenticate to connect to the Internet, make sure that your user name and password are correct.
Proceed as follows:
1
Browse to the
TG589vn v3 GUI
.
For more information, see
“Accessing the TG589vn v3 GUI” on page 23
.
2
On the
Broadband Connection
menu, click
Internet Services
.
3
Under
Internet
, click
View More
.
4
Check your user name
5
Re-enter your password.
6
Click
Connect
.
TG589vn v3 unreachable
If you can not access your TG589vn v3 via your web browser or the Setup wizard, you might consider a hardware reset as
described in
“9.5 Reset to Factory Defaults” on page 74
.
The power requirements for your TG589vn v3 are clearly indicated on the identification label of the TG589vn v3.
Only use the power adaptor supplied with your TG589vn v3.
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