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9 Support

DMS-CTC-20130614-0000 v2.0

9 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG589vn v3.

If the suggestions do not resolve the problem, look at the support pages on

www.technicolor.com

or contact your service

provider.

Topics

This chapter describes the following topics:

Topic

Page

9.1 General TG589vn v3 Troubleshooting

9.2 Wired Connection Troubleshooting

9.3 Wireless Connection Troubleshooting

9.4 Content Sharing Troubleshooting

9.5 Reset to Factory Defaults

Содержание TG589vn v3

Страница 1: ......

Страница 2: ...gos are owned by the Bluetooth SIG Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of Xerox Corporation Microsoft MS DOS Windows Windows NT and Windows Vista are eith...

Страница 3: ...nection 20 3 TG589vn v3 GUI 22 3 1 Access 23 3 2 Components 24 3 3 Protecting Access to the TG589vn v3 26 4 The TG589vn v3 Wireless Access Point 27 4 1 Connecting Your Wireless Client via WPS 28 4 2 Connecting Your Wireless Client without WPS 30 4 3 Connecting Your Wireless Client via QR Code 31 4 4 Securing Your Wireless Connection 32 5 Saving Energy 34 5 1 Code of Conduct 35 5 2 ECO Manager 36 5...

Страница 4: ...nstalling UPnP on Windows XP 58 7 2 Assigning a service HTTP FTP to a Computer 60 7 3 Dynamic DNS 62 7 4 Network Time Server 63 8 Internet Security 64 8 1 Parental Control 65 8 2 Firewall 67 9 Support 69 9 1 General TG589vn v3 Troubleshooting 70 9 2 Wired Connection Troubleshooting 71 9 3 Wireless Connection Troubleshooting 72 9 4 Content Sharing Troubleshooting 73 9 5 Reset to Factory Defaults 74...

Страница 5: ...ernal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file The da...

Страница 6: ...1 Getting Started Introduction This chapter gives you a brief overview of the main features and components of the TG589vn v3 After this chapter we will start with the installation Do not connect any cables to the TG589vn v3 until instructed to do so ...

Страница 7: ...on see 8 Internet Security on page 64 Useful network tools like UPnP Dynamic DNS and many more For more information see 7 Network Services on page 52 Local networking features Wired access for your local network devices via the Ethernet interface For more information see 2 3 Connecting Your Network Devices to the TG589vn v3 on page 17 Wireless access for your local network devices via the integrat...

Страница 8: ... 0000 v2 0 1 2 Components Overview This section provides an overview of the different components of the TG589vn v3 Topic Page 1 2 1 Power 5 1 2 2 Local Network Connection 6 1 2 3 Broadband Connection 7 1 2 4 Buttons 8 1 2 5 Status LEDs 9 ...

Страница 9: ...30614 0000 v2 0 1 2 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your TG589vn v3 Only use the power supply delivered with your TG589vn v3 ...

Страница 10: ...G589vn v3 on page 17 A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For more information see 6 Sharing Content on page 38 Connect a 3G mobile adaptor to...

Страница 11: ... v2 0 1 2 3 Broadband Connection Overview DSL port This port can be used to connect your TG589vn v3 to your service provider s DSL network For more information see 2 1 Connecting the TG589vn v3 to your Service Provider s Network on page 14 DSL ...

Страница 12: ...ent via WPS on page 28 ECO button The ECO button allows you to disable your wireless access point You can do this when you do not have any devices that are connected to the wireless access point This allows you to save the energy that the TG589vn v3 would be using for the wireless access point For more information see ECO button on page 37 Reset button The Reset button allows you to reset your TG5...

Страница 13: ...ption Green Solid on Power on normal operation Blinking Bootloader active during upgrade Red Solid on Power on self test failed indicating device malfunction Orange Solid on Bootloader selftest Blinking Bootloader active during upgrade Off The TG589vn v3 is powered off Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device connected to the E...

Страница 14: ...Wireless activity no security Red green Toggling Wireless client registration phase Off Wireless access point disabled Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off TG589vn v3 powered off Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet se...

Страница 15: ...0 WPS LED For more information about WPS see 4 1 Connecting Your Wireless Client via WPS on page 28 Colour State Description Green Solid On Client successfully registered via WPS Orange Blinking WPS registration ongoing Red Blinking Error occurred ...

Страница 16: ...vice profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC St...

Страница 17: ...rovider s Network on page 14 2 Power on the TG589vn v3 For more information see 2 2 Powering on the TG589vn v3 on page 16 3 Connect your computer to the TG589vn v3 For more information see 2 3 Connecting Your Network Devices to the TG589vn v3 on page 17 4 Share your content or media on your local network continue with 6 Sharing Content on page 38 5 If you purchased the mobile USB adapter setup the...

Страница 18: ...re you have to use a filter or splitter to remove the DSL signal What does a filter splitter look like A splitter filter is a box that typically has the following connectors A Line input This connector must be connected to the input signal that needs to be filtered A Phone PSTN output This connector offers filtered output signal It only contains the Voice component and can only be used for connect...

Страница 19: ...s Proceed as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your TG589vn v3 3 Plug the other end of the cable into the DSL MODEM output port of your filter splitter DSL ...

Страница 20: ...dure Proceed as follows 1 Connect the power cord to the power port of the TG589vn v3 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the TG589vn v3 4 Wait at least two minutes to allow the TG589vn v3 to complete the start up phase ...

Страница 21: ...Your Network Devices to the TG589vn v3 Choose your connection method To connect your device via A wireless connection continue with 2 3 1 Setting up a Wireless Connection on page 18 A wired connection continue with 2 3 2 Setting up a Wired Connection on page 19 ...

Страница 22: ...ilings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your TG589vn v3 Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the IEEE 802 11n...

Страница 23: ...ll find a cable with yellow connectors This is the Ethernet cable Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG589vn v3 2 Connect the other end of the Ethernet cable to your network device 3 Your network device is now connected to your network No additional configuration is needed unless specified by your service provider The TG...

Страница 24: ...brella term to indicate the third generation mobile telephony technology The services associated with 3G provide the ability to transfer both voice data and non voice data 3G networks are the successors of the 2G networks such as the GSM networks and provide new services and higher data transfer speeds What do I need To start using 2G 3G as a connection on the TG589vn v3 you need A mobile USB adap...

Страница 25: ... for example when browsing to an Internet web site The TG589vn v3 will automatically disable the 3G connection in either of the following cases The main Internet connection is available again In this case the TG589vn v3 switches back to the main Internet connection No Internet traffic has been detected during the last 10 seconds For example you finished surfing the Internet ...

Страница 26: ...I Introduction The TG589vn v3 Graphical User Interface GUI allows you to configure your TG589vn v3 using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Страница 27: ...89vn v3 will prompt you to enter these Enter your user name default admin and password default admin and click OK 4 The TG589vn v3 GUI appears Access the TG589vn v3 via UPnP You can also access the TG589vn v3 GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more informati...

Страница 28: ...s basic information on the TG589vn v3 Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your TG589vn v3 Home Network Allows you to manage your local network Help Allows you to view context related help information Each of these items contain a number of sub menu items Label Description 1 Menu 2...

Страница 29: ...ays your current position in the TG589vn v3 GUI Some page are available in different configuration levels These pages have additional links for example Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The content pane displays the information and configurable items of the selected item Tasks pane To allow a quick conf...

Страница 30: ...ssword Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click Change Password 4 Your new password is now active The next time that you log on to the TG589vn v3 GUI you will have to enter this password It is recommended to change the default password settings Choose a password that your can easily remembe...

Страница 31: ...t Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the TG589vn v3 see 4 1 Connecting Your Wireless Client via WPS on page 28 4 2 Connecting Your Wireless Client withou...

Страница 32: ...de PIN code entry You have to enter a PIN code on the Wireless Configuration Utility Procedure for PBC Proceed as follows 1 Shortly press the WPS button on the TG589vn v3 2 The WPS button LED starts blinking orange This indicates that the TG589vn v3 is now searching for wireless clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Start WPS on your ...

Страница 33: ...that you wrote down Troubleshooting If you are having trouble connecting your wireless client via WPS this may be cause by one of the following reasons WPS can not be correctly executed Configure your wireless manually For more information see 4 2 Connecting Your Wireless Client without WPS on page 30 Your wireless client is out of range If possible move your wireless client closer to your TG589vn...

Страница 34: ... and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 3 Under Home Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you can find the encryption Conne...

Страница 35: ...an the code An application app to interpret the QR code and connect to a wireless network For example if you are using Android on your device you could download Bar Code Scanner from Google Play Procedure Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 Under Home Network click Wireless 3 Under Pick a Task click Generate QR code i...

Страница 36: ...PA2 PSK This is a mixed mode In this mode WPA2 PSK is the preferred encryption type but wireless clients do not support WPA2 PSK can still use WPA PSK as encryption type Choose this option if not all of your wireless clients support WPA2 PSK or if you are not sure Wireless clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK WPA PSK The first version of WPA PSK Choose this o...

Страница 37: ...e in one of the following formats 8 to 63 alphanumeric characters For example MyKey123 8 to 64 hexadecimal characters characters from 0 to 9 and from A to F For example C54F48A5 6 Click Apply 7 Reconnect your wireless client s to the TG589vn v3 using these new security settings For more information see 4 1 Connecting Your Wireless Client via WPS on page 28 or 4 2 Connecting Your Wireless Client wi...

Страница 38: ...e 35 Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the TG589vn v3 and automatically switches unused services to an ECO friendly state For more information see 5 2 ECO Manager on page 36 Next to this automated tool you can also choose to manually disable services that yo...

Страница 39: ...ch to low power mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the TG589vn v3 The TG589vn v3 switches to low power mode This results in a considerable drop in the overall powe...

Страница 40: ...ts If new clients are detected the wireless access point is fully powered again This is only possible if there are no devices connected to the TG589vn v3 Power reduction is enabled by default but it is possible to disable it via the TG589vn v3 GUI To configure power reduction 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 Under Home Network click ...

Страница 41: ...ECO button until the Wireless LED is off On press the ECO button until the Wireless LED is on Zero power consumption If you will not be using your TG589vn v3 for a longer time for example you are going on holiday you should consider to turn off the TG589vn v3 This way no energy will be consumed at all However be aware that if you turn off the TG589vn v3 all services provided by the TG589vn v3 that...

Страница 42: ...hare your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Access Read and write Read only Read and wri...

Страница 43: ...ur USB memory stick or external hard disk in one of the USB port s of your TG589vn v3 By using a USB hub you can connect up to five USB mass storage devices to the TG589vn v3 Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 6 5 Safely Removing your USB Storage Device on page 51 ...

Страница 44: ...ame that you want to use to access the TG589vn v3 Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All users connected to the TG589vn v3 can now access the data stored on your USB storage device 7 If yo...

Страница 45: ...ion on managed partitions see 6 4 Managing your Shared Content on page 49 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears In the Server Address box type ...

Страница 46: ...TC 20130614 0000 v2 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Страница 47: ...d devices To allow you to access your media in a quick and easy way the TG589vn v3 scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the TG589vn v3 can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the following components T...

Страница 48: ...4 Under UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the TG589vn v3 will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 ...

Страница 49: ...589vn v3 s UPnP AV media server will be listed as MWEB Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes your media files available for playback on your Windows Media Player Proceed as follows 1 On the Windows Start menu click Net...

Страница 50: ...46 6 Sharing Content DMS CTC 20130614 0000 v2 0 4 Windows Media Player starts up Your TG589vn v3 s UPnP AV Media Server is listed as MWEB This entry allows you to browse to your media files ...

Страница 51: ...r more information see Accessing the TG589vn v3 GUI on page 23 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the TG589vn v3 GUI For more informatio...

Страница 52: ...vn v3 network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for exampl...

Страница 53: ...network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 6 1 The Network File Server FTP Server For more information see 6 3 The FTP Server Ummanaged vs managed The following table compares the two modes Setting up the managed partition Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the...

Страница 54: ...s users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 6 3 The FTP Server on page 47 If the above folders already exist the existing folders are used ...

Страница 55: ...ay loose your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the TG589vn v3 ...

Страница 56: ...lowing features Feature availability Depending on the configuration offered by your service provider some features may not be available on your TG589vn v3 For more information contact your service provider Topic Page 7 1 UPnP 53 7 2 Assigning a service HTTP FTP to a Computer 60 7 3 Dynamic DNS 62 7 4 Network Time Server on page 63 63 ...

Страница 57: ...ccessing Your TG589vn v3 via UPnP on page 54 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the TG589vn v3 GUI For more information see 7 1 2 Managing your Internet connection via UPnP on page 55 You do not have to manually create port mappings to run services on a computer The automatic port configuration mechani...

Страница 58: ... On the Windows Start menu click Network 2 The Network window appears 3 Right click TG589vn v3 and click View device web page 4 The TG589vn v3 GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your TG589vn v3 displayed as TG589vn v3 4 The TG589vn v3 GUI appears ...

Страница 59: ...r TG589vn v3 displayed as TG589vn v3 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window appears Click Network and Internet Connections Internet Connections 3 The Network Co...

Страница 60: ...20130614 0000 v2 0 Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 7 1 3 Configuring UPnP on the TG589vn v3 on page 57 ...

Страница 61: ...Security If Extended Security is enabled only limited UPnP operation between the host and the TG589vn v3 is allowed A local host is not allowed to connect disconnect the TG589vn v3 Internet connection You can then only connect disconnect the Internet connection via the TG589vn v3 GUI Address translation mappings can only be added or changed via UPnP for the host on which the UPnP application is ru...

Страница 62: ... Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet ...

Страница 63: ...nd click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit ...

Страница 64: ...erver or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the TG589vn v3 has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device UPnP UPnP is a technology...

Страница 65: ...e Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming requests for the sel...

Страница 66: ... org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list 6 Type t...

Страница 67: ...tures like Event logs Requirements Your TG589vn v3 must be connected to the Internet Specifying a time server for your TG589vn v3 Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the TG589vn v3 menu click Configuration 3 The System Configuration page appears On the Navigation bar click Configure 4 Under Time Configuration selec...

Страница 68: ...nternet Security DMS CTC 20130614 0000 v2 0 8 Internet Security Overview The TG589vn v3 offers various options to secure your network and network connection Topic Page 8 1 Parental Control 65 8 2 Firewall 67 ...

Страница 69: ...s the default rule if you want to allow access to all web sites and manually specify which web sites may not be accessed Block as the default rule if you want to deny access to all web sites and manually specify a number of web sites that may be accessed 6 Click Apply 7 If you want to make exceptions for specific web sites add the necessary rules in the address based filter Options With the addres...

Страница 70: ...e Toolbox menu click Parental Control 3 In the Navigation bar click Configure 4 Make sure the Use Address Based Filter check box is selected 5 Type the URL of the Web site you want to redirect for example cracks am in the Web Site box 6 Click Redirect in the Action list 7 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 8 Click A...

Страница 71: ... Accessing the TG589vn v3 GUI on page 23 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 Under Security Settings select the security level of your choice and click Apply Creating your own security level Proceed as follows 1 In the Toolbox menu click Firewall 2 In the Firewall section go to the Configure page 3 In the Pick a task list cli...

Страница 72: ...affic this can be a protocol DNS SMTP or a specific TG589vn v3 system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interface should be parsed Use Any as IP ...

Страница 73: ...f the suggestions do not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 9 1 General TG589vn v3 Troubleshooting 70 9 2 Wired Connection Troubleshooting 71 9 3 Wireless Connection Troubleshooting 72 9 4 Content Sharing Troubleshooting 73 9 5 Reset to Factory Defaults 74 ...

Страница 74: ...ontact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the Broadband Connection menu click Internet Services 3 Under Internet click View More 4 Check your ...

Страница 75: ...leshooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your TG589vn v3 and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors ...

Страница 76: ... signal is low try to reposition the TG589vn v3 Change the wireless channel Use WPA 2 PSK as encryption For more information see 4 4 Securing Your Wireless Connection on page 32 Change the wireless channel Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 Under Home Network click Wireless 3 The Wireless Access Point page appears 4 ...

Страница 77: ... the highest available address in your DHCP pool When using the default settings this will be 192 168 1 253 You can always check the IP address as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the Toolbox menu click Content Sharing 3 Under IP configuration you can find the IP address to use ...

Страница 78: ...Reset button Resetting the TG589vn v3 via the TG589vn v3 GUI Proceed as follows 1 Browse to the TG589vn v3 GUI For more information see Accessing the TG589vn v3 GUI on page 23 2 On the TG589vn v3 menu click Configuration 3 In the Pick a task list click Reset my TG589vn v3 4 The TG589vn v3 restores the initial configuration and restarts 5 The TG589vn v3 returns to the TG589vn v3 home page unless th...

Страница 79: ... notice DMS CTC 20130614 0000 v2 0 Product Support and Contact Information Most problems can be solved by referring to the Troubleshooting section in the User Manual If you cannot resolve the problem please contact MWEB s Technical support team on 087 700 0777 Our Technical support call center is open from 8 AM to 10 PM on Weekdays Saturdays and from 10 AM to 10 PM on Sundays and Public Holidays ...

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