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©
2021 Focal Point Fires Ltd.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifica-
tions without prior notice.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
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3
.0 GUARANTEE - TERMS AND CONDITIONS
Registration is not required.
The 3 year guarantee only covers products purchased on or after 1st February 2009. The 3 year guarantee commences from
the date of purchase, provided that the following 3 terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your
proof of purchase.
2. Your gas fire must have been commissioned by a Gas Safe registered installer, evidence of which you must provide together
with the Gas Safe registration number.
3. Your appliance must have been serviced annually, irrespective of use, by a Gas Safe registered installer, evidence of which must
be provided, such as the receipt.
Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not
covered by the 3 year guarantee.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance
with the installation and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide
before starting work. We cannot always give a firm cost until we commence the repair as it is not always possible to identify
which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period
will not be extended even if we repair or replace any product or part.
If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits
parts, unless we have approved such work in advance of it being carried out.
The Manufacturer’s guarantee does not apply to:
• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion,
lightning, storms, frost or other bad weather conditions.
• Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
• Any unauthorised adjustments made to the product by a third party.
• Servicing and its associated costs.
• Self-maintenance tasks such as cleaning.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee, and all of the terms and conditions for your product have been met
then please submit the following information for the attention of the 3G Service Department to [email protected].
Alternatively, you can fax to 01202 499326 or post to Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch,
Dorset, BH23 2BT. Please note that this does not affect your statutory rights.
Details required:
1. Name, full address (including post code) and contact telephone numbers.
2. Receipt of purchase or credit card statement.
3. Original installer’s Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
This product complies with conformity requirements of the
applicable European Regulations or Directives.
This product complies with conformity requirements of the
applicable UK Regulations.