14.0 APPLIANCE DIMENSIONS
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As our policy is one of continuous improvement and development , we hope therefore you will understand we must retain the right to amend details and/or specifications without prior notice.
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15.0 GUARANTEE - TERMS AND CONDITIONS
Figure 14
All dimensions
in mm
© 2014 Focal Point Fires plc.
Registration is not required.
Appliances purchased prior to 1st February 2009, and those specifically marked as '1 year guarantee' on this website, are guaranteed for one year from the date of
purchase, provided that the following three terms and conditions are adhered to:
1. For any claim to be made within 1 year from date of purchase you will be required to provide and supply us with your original proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with the registration number.
3. All appliances must have been installed and operated in accordance with the manufacturer’s instructions.
3 Year Guarantee Terms and Conditions
Please be advised that the 3 year guarantee only covers products purchased on or after 1st February 2009.
The 3 year guarantee is only applicable to purchases made through an authorised stockist/retailer. Please see our website for a list of authorised stockists. Any
purchase(s) made through an unauthorised stockist(s) will be eligible for a statutory 1 year guarantee.
For all gas fires purchased the 3 year guarantee commences from the date of purchase, provided that the following 4 terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your original proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with the registration number.
3. Your appliance must have been serviced annually by Gas Safe registered installer, evidence of which must be provided, such as the receipt.
4. Purchase(s) must be made through an authorised stockist/retailer.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels and tapered rear panels are not
covered by the 3 year guarantee.
During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and labour
charges, providing that we have authorised or carried out the repair or replacement.
We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts, unless we have approved such work in
advance of it being carried out.
The guarantee period will not be extended even if we repair or replace any product or part.
For all electric fires purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the proof of purchase. This does not cover
consumable items such as pebbles, coals or light bulbs. Purchase(s) must be made through an authorised stockist.
Making a claim
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have been met then please submit the fol-
lowing information for the attention of the 3G Service Department to the address below. Alternatively, you can email or fax.
Focal Point Fires, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Email: [email protected],
Fax. 01202 588639.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
3. Original installers Gas Safe registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
Please note that this does not affect your statutory rights.
