ANOMALY
POSSIBLE CAUSE
SOLUTION
Insufficient or impossible
pouring of the coffee
Water tank empty
Fill the tank (page 4).
Water level probe has moved
Check that the probe, inserted in
the right hole of the tank, does
not touch the internal walls of
the tank or other objects (for
example the anti-scale bag)
Grinding too fine
Use a new pod.
Contact the Supplier of the pods
The liquids poured are cold
even if the light (ref. E) is on
Cold ceramic cups
Preheat the cups with hot water
or use disposable cups.
Use the cup-warmer tray (page
6)
Pouring too slow
Unscrew the spout clockwise
(page 4)
Faulty heating system
Contact the Supplier
The pumps make too much
noise and do not allow the
pouring of the coffee
The pumps have sucked up air
Fill the tank (page 4) and
repeatedly press the coffee
pouring switches (ref. D) until
hearing the priming of the
pumps
The “cream” is not enough or
completely lacking
Grinding too coarse
Use a new capsule.
Contact the Supplier of the
capsules
Coffee not fresh
Use a new capsule.
Contact the Supplier of the
capsules
Water has been in the tank for
many days
Replace the water in the tank
paying attention to the correct
reinsertion of the probe.
Pouring too fast or too slow
Rotate the spout (page 4)
The “cream” is not enough or
completely lacking
Empty water tank
Fill the tank (page 4)
Clogged steam wand
Clean and descale the steam
wand (page 7)
Faulty heating system
Contact the Dealer
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