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PROBLEM

POSSIBLE CAUSE

SOLUTION

Cloudy Tank

This can typically occur during initial set up as a result of the biological balance trying to 
establish itself in the aquarium or as a result of overfeeding.

Perform a partial water change (up to 25% of the water). Add in a dose of Fluval Water Conditioner and a dose 
of Fluval Biological Enhancer. Reduce your feedings to once every two days until you see positive results. If this 
does not work, test your water by bringing a sample of the aquarium water, as well as a sample of the tap water 
to your local pet store.

Lethargic fish

This often results during initial set up or at other times when the water quality is poor. 
When there are high levels of ammonia and nitrites, the fish tend to instinctively stay 
closer to the bottom and conserve their energy by moving less. It is hard for them to 
breathe in poor water conditions.

Perform a partial water change (up to 25% of the water). Add in a dose of Fluval Water Conditioner and a dose 
of Fluval Biological Enhancer. Reduce your feedings to once every two days until you see positive results. If this 
does not work, test your water by bringing a sample of the aquarium water, as well as a sample of the tap water 
to your local pet store.

Spotted fish (Ich)

If you notice white spots on your fish, along with uncharacteristic behavior, this may 
be a sign that your fish is sick. Consult with your pet store and they can recommend 
an appropriate remedy.

Consult with your pet store and they can recommend an appropriate remedy. 

Smelly water

When there are high levels of ammonia, nitrites and nitrates, in addition to cloudy 
water, a foul smell can result. 

Perform a partial water change (up to 25% of the water). Add in a dose of Fluval Water Conditioner and a dose 
of Fluval Biological Enhancer. Reduce your feedings to once every two days until you see positive results. If this 
does not work, test your water by bringing a sample of the aquarium water, as well as a sample of the tap water 
to your local pet store.

Green Water

Green water is caused by the growth of algae. Algae is a plant that requires light and 
nutrients to grow. In order to prevent its growth, remove your tank from the light and 
make sure you are feeding a high quality fish food. Perform a 25% water change every 
4 days. Cut back on feeding, use a high quality fish food, dose with Fluval Biological 
Enhancer, as well as the Fluval Water Conditioner with every water change. If the 
situation does not remedy itself within 3 weeks, it is possible that the green water is 
occurring for another reason.

If you are not sure why you are having a problem with your aquarium, bring a sample of the aquarium water, as 
well as a sample of the tap water to your pet store so that they can test it to determine the cause and guide you 
to an appropriate course of action. 

TROUBLE-SHOOTING

EN

EN

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Note: Most water quality problems are caused by introducing too many inhabitants at one time or over feeding. Add inhabitants 1-2 at a time and feed only what 
can be consumed within 2 minutes. 

Below are some common problems that can arise with some helpful tips to assist you:

EN

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13-03-05   12:01

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