36
SERVICING & WARRANTY
How to Get Service
If something goes wrong, contact the Fluigent dealer from whom you
purchased your product. Arrange a mutually convenient time for Fluigent
service representative to discuss over the problem and find a solution to fix
the issue. Will be favored any remote repairs, but in case more actions need
to be taken, the system will come back to Fluigent offices (for no additional
cost, only if it is under warranty).
The warranty conditions are:
- Do never open the FLOWBOARD and the FLOW UNIT devices
- Do not use other cables than cables provided by Fluigent
- Prevent foreign objects or liquids from entering the FLOWBOARD
- Prevent foreign objects from entering the FLOW UNIT
- Do not place the product in an unstable location, place the unit in a location
with a level surface and a strong and stable support
- Respect the temperature compatibility (from 5°C to 50 °C)
- Filter your solution, if possible add a filter in the fluidic path (§ 10) and clean
your FLOW UNIT after each use, especially the FLOW UNIT XS (cf § 4.3). The
diameter of the FLOW UNIT XS capillary is small: 25 µm. Fluigent rejects any
liability in the event of clogging or surface modifications.
- Do not allow the FLOW UNIT to dry with media in the capillary tube
without flushing
clean first.
- Fluigent advises to realise a cleaning procedure after use.
- The FLOW UNIT yellow plugs must be installed for storage
- Check the fluid compatibility with the FLOW UNIT wetted materials before
using it or ask Fluigent customer support.
- The customer is responsible for fluid used with the FLOW UNIT. Before use,
the customer has to check the compatibility of the fluid with the FLOW UNIT .
For specific use, please contact our Support team at [email protected]
VERSION
SEP. 2022
