Rue J.H. Cool 19a | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : [email protected] | www.flow-tronic.com
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6
Replacement Parts and Accessories
For replacement parts and accessories, please contact your direct representative or Flow-Tronic S.A.
7
Contact Information
7.1
For Belgium and Luxembourg
Flow-Tronic S.A.
Tel : +32 (0)87 899 799
Rue J.H. Cool 19a
Fax : +32 (0)87 899 790
B-4840 Welkenraedt
Email: [email protected]
Belgium
www.flow-tronic.com
7.2
Outside Belgium and Luxembourg
Flow-Tronic maintains a large network of representatives and distributors. To locate a representative, send an
email to [email protected] or visit www.flow-tronic.com.
7.3
Technical Support
Technical and Customer Service Department personnel are eager to answer questions about our products and
their use. In Belgium and Luxembourg, call +32 (0)87 899 799. Outside the Belgium and Luxembourg, contact your
direct representative or send an email to [email protected].
7.4
Repair Service
Authorization must be obtained from Flow-Tronic before sending any items for repair.
Steps to follow to send the device to Flow-Tronic for repair:
1.
Identify the serial number of the device.
2.
Record the reason for return.
3.
Make sure the equipment is free from foreign debris and is clean and dry before shipping.
4.
Ship the item to:
Flow-Tronic S.A.
Rue J.H. Cool 19a
B-4840 Welkenraedt
BELGIUM
5.
The item that has to be repaired gets an RMA (Return Material Authorization) number.
6.
The price for repair is calculated and sent to the customer.
7.
Repair is made after having received the authorization from the customer.
