MLT-400i Installation Guide
Validate Installation
11/18/2009
FMS MLT-400i Installation Guide 4.3
10
Troubleshooting
A summary of various troubleshooting cases is presented below. The FMS Knowledge Base is
a searchable resource of information related to common questions. Login to Fleet Central to
access the Knowledge Base on the Admin|Support|Knowledge Base Screen.
Note: If the GPS and Iridium cables were swapped and then reconnected, you will need to wait
at least 30 minutes for a first time GPS fix.
Case
#
Case
Possible Cause
Action
1 There are no Ignition
On/Off messages
Green wire is not
connected correctly
Verify that the Green Wire receives
≥
9VDC when starting vehicle.
2 There is no Host
Synchronization
message
No GPS fix – GPS
antenna does not
function properly
Verify antenna installation.
Verify no objects obstructing antenna’s
view of sky.
3 There are no mes-
sages at all
Antenna does not
function properly or
unit is not activated
Swap unit with a known good vehicle
installation. Verify antenna installation.
Verify that the unit is activated.
4 No LED activity on
MLT-400iO - OBDII
Blown fuse
powering OBDII
connector
The OBDII fuse typically powers the
cigarette lighter also, check the fuse
w/VOM and replace as necessary
5 Power
LED:
Yellow/blinking
No GPS fix
Wait at least 30 minutes for first time
fix. Verify antenna installation. Verify
no obstructing antenna’s view of sky.
6 Power
LED:
Red Blinking
GPS hardware
failure
Call Technical Support.
7 Signal
LED:
Off
No Iridium satellite
detected
Verify antenna installation. Verify no
obstructing antenna’s view of sky.
8 Signal
LED:
Red Blinking
Iridium hardware
failure
Call Technical Support.
Help
Access
Source
Location
Online: Knowledge
Base
Admin|Support|Knowledge Base
FAQs
Admin|Support|FAQs
Fleet Central User’s Guide Admin|Support|Fleet Central User’s Guide
Open a Support Ticket
Admin|Support|Open Support Ticket
E-mail: -
Contact FMS Technical Support at:(800) 999-2169
Phone: -
Contact FMS Technical Support at:
.
Mail:
-
Fleet Management Solutions
3426 Empresa Drive, Suite 100
San Luis Obispo, CA, USA 93401
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