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Flashback Technical Support
Technical Support is available by phone or email. Most issues will be addressed within 24 hours of receipt
of a support request. The contact information for technical support is:
(949) 674-3559
When emailing technical support, please include the following information:
•
Software Version
•
Preferred Method for Response (phone or email)
•
If phone is preferred, best time to call with time zone and phone number
•
As much detail about the problem as you can recall. Listing numbered steps leading up to the
issue can be very helpful.
Troubleshooting
Problem
Solution
M1 does not power on; or device shuts down
Press firmly on power button and hold for at least
3 seconds; or until screen turns on
OR
Replace battery with a new one. Ensure you are
using one alkaline 1.5 volt AA battery.
CRI is not displayed
Ensure snug connection between M1 and sensor
OR
Ensure Sensor Status state (bottom left corner of
M1 display) shows a completely green outline;
and does not display a question mark (“?”) or red
outline.
Device screen flickers on and then off when
powering on device.
Press firmly and hold power button down until
screen displays.
M1 does not power off
Press firmly on power button and hold for at least
5 seconds; or until screen turns off.
Calibration
The model M1 does NOT require calibration.
Electromagnetic Compatibility
The M1 is suitable for the electromagnetic environment of typical prehospital or hospital settings.
During the immunity testing described below the M1 continued to sense, calculate and display the
percentage of the saturation of peripheral oxygen (SpO
2
) within ±2% of simulator set point, heart rate
(HR) in beats per minute within ± 3 beats of simulator set point
, and Flashback Technologies’
Compensatory Reserve Index (CRI) within ±0.10 of pretest range for the simulator set point.
