30
1700 Leon Harmel, Quebec City (Quebec), Canada G1N 4R9
Tel. : (418) 527-3060 Fax : (418) 527-4311
LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase
(dated bill of sale), model name and serial number must be supplied when making any warranty claim to your Flame dealer.
This
warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation are not covered by this warranty.
This warranty
does not cover any scratch, corrosion, discoloration or warping caused by over firing, abrasives or chemical cleaners. Any defect
or damage caused by the use of unauthorized parts or others than original parts void this warranty. An authorized qualified
technician must perform the installation in accordance with the instructions supplied with this product and all local and national
building codes. Any service call related to an improper installation is not covered by this warranty. Returned products are to be
shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace
such defect and reasonable transportation fees will be refund. Repair work covered by the warranty, executed at the purchaser’s
residence by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair work to
the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the
replacement part. The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts The manufacturer shall in no event be responsible for any
special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (welds only)
Lifetime
5 years
Stainless baffle
5 years
1 year
Carbon steel baffle and secondary air tubes
2 years
1 year
Handle assembly
5 years
n/a
Ash drawer
Lifetime
1 year
Cast iron parts
5 years
1 year
Ceramic glass (thermal breakage only)
1 year
n/a
Paint, refractory bricks, gasket, blower, thermal switch (thermodisc)
and rheostat
1 year
n/a
Plated surfaces (tarnishing)
1 year
n/a
Should your unit or component be defective, contact immediately your
Flame
dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
•
You name, address and telephone number;
•
Bill of sale, dealer’s name;
•
Serial number and model name as indicated on the nameplate
fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your Flame dealer an Authorization
Number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to
sender.
