1.
Tap or click the device name and choose Remove Device.
2.
Make sure your device is nearby and wait for it to reappear in the devices list.
3.
When it does, tap or click the device again and choose Pair. The pairing process can take
several minutes but when it's done the Bluetooth status should change to “Connected.”
3.
If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak
or temporarily compromised. Try using the wireless sync dongle, available from the
4.
If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a
different phone, tablet, or computer and try to sync.
5.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and
from the list of connected Bluetooth devices on your computer and try to sync.
Mac or Windows 8.1 Computer
Syncing difficulty is usually caused by a missing requirement. Verify each requirement before
moving on to the troubleshooting steps.
Fitbit Connect is installed. To check, look for an icon with the Fitbit logo (
) near the date and
time on your computer screen. If you can't find it, try the set up instructions again in
During set up your device connected ("paired") to your Fitbit account successfully. To check, log
into your fitbit.com account and click the gear icon (
) in the top right corner. You should see
your Fitbit device's name at the top of the menu. If you don't, click the Fitbit Connect icon (
).
Choose Open Main Menu > Set Up a New Device and follow the instructions to pair your device.
If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To
check, go to System Preferences > Bluetooth > Turn Bluetooth On.
If your computer doesn't support Bluetooth, it can still communicate with your device if you
purchase a wireless sync dongle from the
If you use more than one device to sync, make sure the other device isn't nearby. If the device is
nearby, turn off Bluetooth on it.
If your device still won't sync, try the steps below. Note that your fitbit.com dashboard always
shows the time of your last successful sync. Just click the gear icon in the top right.
1.
Prompt Fitbit Connect to sync with your device:
1.
Click the Fitbit Connect icon and click Open Main Menu.
2.
With your charged Fitbit device nearby, click Sync Now.
3.
You may be asked to sign in to your Fitbit account, after which your device should sync.
If you see a message saying your device can't be found, wake it up by pressing its button
(most devices) or tapping it (Flex and Zip).
2.
(Mac only) If your computer has Bluetooth:
1.
Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still
doesn't work, your Bluetooth signal may be weak or temporarily compromised.
2.
Try using the wireless sync dongle, available from the
3.
Restart your device using the instructions in
