background image

 

iPhone or iPad 

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before 
moving on to the troubleshooting steps. 

 

The Fitbit app is installed on a supported iPhone or iPad. To check, 
se

http://www.fitbit.com/devices

. 

 

The latest version of the Fitbit app is installed on your iPhone or iPad.  

 

Your iPhone or iPad has a cellular data or Wi-Fi connection. 

 

The software on your iPhone or iPad is up to date. To check, tap Settings > General > Software 
Update

 

The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth

 

Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth 
products like speakers or headsets paired to your phone along with your Fitbit device, you may 
have trouble using more than one at the same time. Turn off other Bluetooth connections when 
not in use. 

 

If you use more than one device to sync, make sure the other device isn't nearby. If the device is 
nearby, turn off Bluetooth on it. 

 

Your Fitbit device's battery isn't critically low. 

 

The firmware on your Fitbit device is up to date as described in 

How do I update my Fitbit 

device?

 

If your device still won't sync, try these steps: 

1.

 

Force quit the Fitbit app. For instructions see the 

Apple help article

. 

2.

 

Go to Settings > Bluetooth and turn Bluetooth off and back on. 

3.

 

Open the Fitbit app. 

4.

 

If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see th

Apple help 

article

. 

5.

 

Open the Fitbit app. 

6.

 

If your Fitbit device didn't sync, restart it. For more information, se

How do I restart my Fitbit 

device?

 

7.

 

If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different 
phone, tablet, or computer and try to sync. 

8.

 

If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and 
from the list of connected Bluetooth devices on your iPhone or iPad and try to sync. 

 

Android Phone 

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before 
moving on to the troubleshooting steps. 

 

The Fitbit app is installed on a supported phone or tablet. To check, 
se

http://www.fitbit.com/devices

. 

 

The latest version of the Fitbit app is installed on your phone or tablet.  

Содержание Charge 2 Special Edition

Страница 1: ...he USB port or outlet is faulty Try a different USB port or a UL certified wall charger The device isn t connected securely to the charging cable Check the alignment and try reconnecting your device t...

Страница 2: ...a How do I read the graphs of my cycle details in the Fitbit app How do I edit my female health settings Can the Fitbit app remind me when my period will start Can I edit my average cycle or period le...

Страница 3: ...health tile 1 Tap the Discover tab Health Fitness Stats 2 Tap Female Health Add to Today To hide the female health tile 1 On the Today tab tap Edit in the top right 2 Tap the red minus icon next to Fe...

Страница 4: ...After the last day of the prediction window passes the entire predicted period shifts to the next day Note that the calendar doesn t update until after midnight How do I log or delete female health de...

Страница 5: ...your period you can edit the dates See How do I add edit or delete a period in the Fitbit app Predicted period Light pink indicates a predicted period Estimated fertile window Solid blue indicates an...

Страница 6: ...f at least 1 day between logged periods If you experience a gap in bleeding during your period it s still 1 period Note that If you attempt to log a period in the future or a period with less than a o...

Страница 7: ...etail on that day An orange bar indicates you logged flow intensity details on that day The height of the bar indicates the intensity of your flow 3 For information about a certain day of your cycle a...

Страница 8: ...For more information about turning notifications on or off see How do I edit my female health settings Can I edit my average cycle or period length You can edit the average cycle length and period len...

Страница 9: ...4 Confirm your changes What do the female health icons mean in the Fitbit app The icon shown on the female health tile in the Fitbit app changes depending on where you are in your current cycle...

Страница 10: ...the Fitbit app How do I confirm my period if it arrives early If your period arrives early add it as a new period Your future predictions automatically adjust For more information see How do I add edi...

Страница 11: ...et Only follow these steps if a Fitbit Customer Support agent asks you to do so or you re following the firmware update troubleshooting steps for a Charge HR You might be asked to do a factory reset i...

Страница 12: ...the charging cable make sure to plug in the other end of the cable If the time on your tracker reads 0 00 the reset was successful About Fitbit Charge 2 Fitbit Charge 2 is the smart fitness band that...

Страница 13: ...ity of your sleep For more information see How do I track my sleep with my Fitbit device Your hourly activity log shows your stationary vs active hours of the day For more information see What is a Fi...

Страница 14: ...is made of a flexible durable elastomer material similar to that used in many sports watches It does not contain latex Accessory wristbands are available in genuine leather The buckle and frame on Ch...

Страница 15: ...device turns it off and on without deleting any activity data Fitbit devices that count floors have a small hole altimeter sensor on the back of the device Don t attempt to restart your device by ins...

Страница 16: ...ery isn t critically low The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device If your device still won t sync try these steps 1 Force quit the Fitbit app F...

Страница 17: ...tbit device is up to date as described in How do I update my Fitbit device Depending your phone these tips might make syncing easier Turn on the Always Connected option in the Fitbit app This setting...

Страница 18: ...g difficulty is usually caused by a missing requirement Verify each requirement before moving on to the troubleshooting steps The most recent version of the Fitbit app for Windows 10 is installed Fitb...

Страница 19: ...e top right corner You should see your Fitbit device s name at the top of the menu If you don t click the Fitbit Connect icon Choose Open Main Menu Set Up a New Device and follow the instructions to p...

Страница 20: ...nc after the restart next try uninstalling and reinstalling Fitbit Connect For instructions see About the Fitbit app 5 If your Fitbit device still doesn t sync remove all other Fitbit devices from you...

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