Troubleshooting steps
Why isn't my Fitbit device's battery charging?
To maximize your Fitbit device's battery life, see the tips in
Can I extend my Fitbit device's
To confirm your device is charging, see
How do I charge my Fitbit device?
If your battery stopped charging, try the solutions below.
Problem
Solution
The pins on the device or
charging cable are dirty.
Dust and debris can accumulate over time. Clean the charging contacts
on the back of your device and the pins on your charging cable using
the instructions in
How do I clean my Fitbit device?
The USB port or outlet is
faulty.
Try a different USB port or a UL-certified wall charger.
The device isn’t connected
securely to the charging cable.
Check the alignment and try reconnecting your device to the charging
cable. For more information, see
How do I charge my Fitbit device?
The device isn't working as
expected.
Restart your device. For more information, see
The device is wet.
Thoroughly dry your device before charging it.
The error "insufficient power
source" appears on your
device's screen.
Remove other devices plugged in to your power source, or plug your
device in to another source.
You haven't used the device
for several months, and it
won't turn on.
Leave your device plugged in to the charging cable for at least 30
minutes.
