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Problem
Possible Cause
Solution
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the first time.
After first-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the charger
is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse
The built-in thermal fuse in the battery may "trip" and shut
down operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. The fuse will automatically reset
itself after approximately 25 seconds, allowing the vehicle to
resume normal operation. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the 65 lb.
maximum weight capacity or by towing anything behind the
vehicle. Do not drive up hills or run into fixed objects, which
can cause the wheels to stop spinning while power is still being
supplied to the motors. If a thermal fuse continually trips,
contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness connector,
and that there are no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, you can have it tested at
your local Power Wheels
®
authorized service center.
Electrical switch damage
The electrical switches can become corroded due to exposure
to water or moisture, or can jam due to loose dirt, sand or
gravel. Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running but
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
suddenly stopped
connector is tightly plugged into the motor harness connector,
and that there are no loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse in the battery may "trip" and shut
down operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. The fuse will automatically reset
itself after approximately 25 seconds, allowing the vehicle to
resume normal operation. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the 65 lb.
maximum weight capacity or by towing anything behind the
vehicle. Do not drive up hills or run into fixed objects, which
can cause the wheels to stop spinning while power is still being
supplied to the motors. If a thermal fuse continually trips,
contact your local Power Wheels
®
authorized service center.
Problems and Solutions Guide
M
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest to you, please visit us
on-line at www.powerwheels.com or call 1-800-348-0751.
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