Problem
Possible Cause
Solution
23
Problems and Solutions Guide
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center (see page 24) or contact Power Wheels
®
Consumer Relations toll-free at
1-800-348-0751.
Hint:
For faster service when calling Consumer Relations, completely charge the battery before calling and have the
following available by the phone:
• vehicle,
• vehicle model number (see sticker in battery compartment),
• vehicle production run number (see sticker in battery compartment),
• Phillips screwdriver, slotted screwdriver and needle-nose pliers with plastic or rubber handles,
• an extra Power Wheels
®
thermal fuse is helpful.
Vehicle runs sluggishly (cont.)
Battery is old and will not accept
Even with proper care, rechargeable batteries do not last
full charge
forever. Average battery life is 1 to 3 years depending on
the vehicle use and use conditions. Replace the battery with
a Power Wheels
®
6 volt battery with A-style connector and
built-in thermal fuse. For best performance, do not use
substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing more
than one rider at one time, by exceeding the 65 lb. maximum
weight capacity, or by towing objects behind the vehicle.
If the vehicle is overloaded, the built-in thermal fuse in the bat-
tery may “trip” and automatically shut down operation of the
vehicle for approximately 25 seconds. Reduce the load on the
vehicle to prevent repeated automatic shutdowns.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motor and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motor and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern.
If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some batteries to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your battery does not make noise or swell slightly
concern.
during charging, it does not mean that it is
not accepting the charge.
