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PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below.
If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751.
Or, contact your local Power Wheels
®
authorized service center. For the location nearest you, please visit us on-line at
www.powerwheels.com
, or call
1-800-348-0751
.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the fi rst time.
After fi rst-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger is tightly plugged
into the battery, and that the charger is plugged into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact your local Power Wheels
®
authorized service
center. They can test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped", remove your foot from
the pedal and wait approximately 25 seconds before operating
the vehicle again. To avoid repeated automatic shutdowns, do
not overload the vehicle by exceeding the 130 lbs maximum
weight capacity or by towing anything behind the vehicle. Do
not drive up hills or run into fi xed objects, which can cause the
wheels to stop spinning while power is still being supplied to
the motors. If a thermal fuse continually trips, contact your local
Power Wheels
®
authorized service center.
Loose wires or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is tightly plugged into the battery and that there are
no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery are dead, you can have it tested at
your local Power Wheels
®
authorized service center.
Electrical switch damage
The electrical switches can become corroded due to exposure
to water or moisture, or can jam due to loose dirt, sand or
gravel. Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running
but suddenly stopped
Loose wires or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is tightly plugged into the battery, and that there are
no loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped", remove your foot from
the pedal and wait approximately 25 seconds before operating
the vehicle again. To avoid repeated automatic shutdowns, do
not overload the vehicle by exceeding the 130 lbs maximum
weight capacity or by towing anything behind the vehicle. Do
not drive up hills or run into fi xed objects, which can cause the
wheels to stop spinning while power is still being supplied to the
motors. If a thermal fuse continually trips, contact your local
Power Wheels
®
authorized service center.
