Firetide Instant Mesh Networks
11
September 2010
Appendix A - Contacting Firetide
Dealer-Provided Technical Support and Warranty Service
If you need additional technical assistance, please contact your
Firetide dealer directly. All authorized Firetide dealers are trained
and authorized to provide technical support and warranty services
for our products and have qualified technical staff available to
help you build and maintain your Firetide mesh network.
Firetide-Provided Technical Support
You can also get technical support from Firetide. Simply email
[email protected], or call 1-877-FIRETIDE, extension 2, or +1
408 399 7771.
Product Returns
Please contact your Firetide dealer for instructions on returning
defective or damaged products for repair or replacement. Do not
return products to Firetide, Inc. Please keep all original packaging
materials in the event they are needed to return the product for
servicing.
Sales Assistance
If you need additional HotPort wireless mesh nodes or accesso-
ries, please contact your Firetide dealer directly. If you do not
know your dealer’s name, simply email
and
we will send you the dealer information you need. To help us
provide the best service possible, be sure to include your phone
number, address, and the serial numbers of the HotPort nodes at
your location.
Mailing Address
Firetide, Inc.
140 Knowles Drive
Los Gatos, CA 95032 USA
