7.
Heater does not
provide heat when
turned on.
1.
Thermal switch has been
tripped.
2.
Wiring is loose.
3.
Heater is defective.
Touch panel /
Remote Control do
not work.
The front glass is moved or
not secured properly
.
1. Turn unit off and unplug unit
for 10 minutes. Plug back in and
turn unit on. If plug cannot be
reached, follow directions for
tripped circuit breaker
.
2. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
3. Replace heater.
Unplug the appliance, if the appliance is
recessed to the wall, shut off house circuit
breaker. Ensure the front glass is in the
correct location and is sitting flat to the
appliance touch panel. after 15 seconds,
plug or turn on the appliance to reset it.
CAUTION:
To remove the glass, you will notice two screws on front both sides (right and left) of the
fireplace. Once the screws are removed, slide the glass up and away from the fireplace. Once the
bottom frame plate is removed, you will notice one flame motor on right side where the rod should be
in place with the rubber plugs.
Please remember to always have the unit disconnected prior to any work. Always lay the glass, as well
as the unit on a towel to not damage the parts/frame.
This entire process should not take longer than 20-30 minutes.
5.
Remote control
does not work.
6.
Fireplace will not
come on when
switch is flipped to
ON.
1.
Low batteries.
2.
Not aiming control correctly.
3.
Defective remote control
and/or sensor.
1.
Fireplace is not plugged in to
an electrical outlet.
2.
Control failure.
3.
Breaker tripped.
1.
Check plug.
2.
Call a qualified service
technician
3.
Reset breaker.
1.
Replace batteries in
remote control.
2.
Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3.
Replace remote control and/or
sensor.
8.
There is a gap
between the glass
and the logs/light
is visible
The logs have not been
seated properly.
Turn unit off, re-open and re-seat
logs into channel. If logs are properly
seated, light will no longer be visible/
there will be no gap between the glass
and the logs.
9.
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