SHIPPING AND RETURNS:
Orders within the United States are shipped by ground which takes 3-5 business days
depending on your location in the US. We will make all efforts to ship your order within 2-3
business days of receipt. We do not ship on Saturdays and Sundays. All orders placed on
Saturday and Sunday will be processed that following Monday. During the holidays and
Sundays, our order processing time may increase. Fire Cam charges sales tax for orders
shipped to Illinois. Recipients of orders shipped to other states are responsible for complying
with state and local tax laws. You will receive an emailed confirmation, if you provided it with
your order. Fire Cam ships to PO boxes via USPS.
International Shipping:
We ship to the United States and most other Countries. For orders shipped outside of the
United States, your order will be shipped via USPS standard mail. Delivery times vary by
destination, most orders should arrive within 21 days of shipment. All payments are made in US
Dollars. The order total does not include customs duties or international taxes. The customer is
responsible for any non-US taxes or import duties which may be levied by local authorities.
Please check your countries import and taxation policies before ordering.
Returns:
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at
www.FireCam.com
under the Contact Us page to obtain a Return Authorization number known as an RA #. Upon
approval, an RA form will be emailed which must be completed in full and returned with item(s).
All returns that are not exchanged for another item can be refunded only within 14 days of the
original purchase date and refund is subject to a 15% restocking fee and the item MUST be
UNUSED / NOT DAMAGED and in the ORIGINAL box. If the requested items are not in stock
by the time we process your RA, your credit card will be refunded for the value of the items
returned to our warehouse to avoid further delay on your request. (in which case the 15%
restocking fee will be waived).
Once you receive your RA #, you must ship the item(s) back within 7 business days to receive
an exchange or the RA # will become null and void. You will be responsible for the return
shipping costs. We do not refund shipping costs on returns and or exchanges.
Pack your item(s) in the original shipping box if possible and insure your package for the full
value of merchandise and return it to us using the delivery service of your choice. We are not
responsible for lost or damaged return packages. We will notify you via e-mail once your return
has been processed.
Depending on where you purchased your Fire Cam®, some cameras may be covered under the
"Fire Cam Damage" warranty throughout the warranty period. If your cameras components
accidentally get damaged in a fire, you are covered for one FREE replacement. This warranty
ONLY applies to customers who purchase directly from Fire Cam unless a distributor of Fire
Cam otherwise specifies. Fire Cam products are not recommended for concrete training towers
or flashover chambers where it could sustain high temps for long periods of time and this
warranty will not apply to repeated abuse of the product. We are the ONLY Fire Helmet
CameraTM manufacturer and the ONLY company that offers this type of warranty. Please go to
www.FireCam.com
for more information.
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