DiCon Lighting
Troubleshooting
Page 18 of 21
Copyright 2010
5870004A2
TROUBLESHOOTING
7
Table 3:
Possible problems and remedies for FiberLamp failure
Problem
Remedy
Check that the green light on the power adapter is on and verify that all of the
connections to the adapter and the FiberLamp are properly connected.
Lamp does not turn on
Hit the push button several times to make sure that the unit is not in “off” mode.
Make sure that the protective dust cover on the end cap has been removed.
Light output only
appears red
Push the button several times to engage different color modes.
Fan does not turn on
The fan will only turn on when the unit’s temperature reaches a critical point.
To verify that the fan is operating properly, hit the push button to go to the
white mode. Allow the FiberLamp to run for several minutes to verify that the
fan is engaging. If the fan fails to engage within 20 minutes with an ambient
temperature above 20°C, turn off the unit immediately and contact the
manufacturer.
FiberLamp is not
emitting all of the
colors
Hit the push button several times and scroll through the seven factory preset
colors. If any of the colors appear unusually dim, please contact the
manufacturer.
Make sure the pin assignments and polarities on the DMX connectors are
configured correctly
Terminate the DMX signal line with a 100-120 Ohm resistor.
Check to verify that the DMX controller output signal strength is sufficient.
DMX signal is not
reaching the lamp
Connect the FiberLamp to LightMix and change the DMX address to a new
assignment and apply DMX signal.
Flickering is often a result of the driver not receiving a high enough DC voltage.
Make sure that 12V±0.5V is applied to the FiberLamp.
Shorten the line from the power supply to the FiberLamp. Never exceed more
than a 15 ft length from the power supply.
Lamp flickering issue
Power cycle the FiberLamp by shutting off the power to the power supply and
restarting.
Check to make sure the fan is operating properly and the device is being used
within its environmental temperature range (see
Mounting in Installation
Recommendations, section 6
).
FiberLamp has shut
down and is hot
Make sure there is nothing obstructing the airflow to the FiberLamp.
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