EGEA
90 LT - 120 LT
125
cod. 3541T580 - Rev. 06 - 04/2022
EN
2.13 TROUBLESHOOTING
If the equipment is not working properly, without any alarm signaling, before contacting the manufacturer's technical assistance
service, it is advisable to carry out the following.
Malfunction
Recommended action
The equipment does not switch on.
USER
• Check that the plug is properly inserted in the socket.
• Check that the ignition procedure has been carried out from the control
panel (ref. par. 2.5 on page 117).
• Disconnect the plug from the socket (
without pulling the power cord
)
and wait a few minutes; insert the plug back into the socket.
If the problem persists
: contact a qualified technician or the technical assis-
tance service.
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
• Check the status of the power cable inside the product.
• Check that the
fuse
on the power board is intact. Otherwise, replace it
with a new delayed
5 A 250V
, IEC 60127-2/II (
T5AL250V
) certified (refer
to par. 7.1 on page 147).
Water cannot be heated via the heat pump
in ECO or AUTOMATIC mode
USER
• Turn off the device (ref. par. 2.5 on page 117) and turn it back on after
a few hours.
If the problem persists
: contact a qualified technician or the technical assis-
tance service.
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
• Disconnect the device from the power grid.
• Drain part of the water contained in the tank (about 50%) and refill it.
• Turn the appliance on again in ECO mode.
The heat pump stays on continuously and
never turns off
USER
• Check that, by not opening any valve for a few hours, the equipment
reaches the set point temperature.
If the problem persists
: contact a qualified technician or the technical assis-
tance service.
Water cannot be heated via the integrated
heating element in AUTOMATIC mode
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
• Switch off the device and check the safety thermostat of the heating
element inside the device and reset it if necessary. Then turn on the
equipment in AUTOMATIC mode.
• Disconnect the device from the power supply then drain part of the
water contained in the tank (about 50%) then recharge it and turn the
device back on in AUTOMATIC mode.
• Enter the installer menu and increase the value of parameter P32 for
example to 7°C.
• Check that the electrical resistor
safety thermostat
has not intervened
(ref. par. 7.2 on page 147).
The product cannot be controlled via APP
USER
• Check that there is Wi-Fi network coverage, e.g. via smartphone
where the product is installed, then carry out the configuration proce-
dure again with the router.
• Then ensure that the Wi-Fi symbol on the display is steady on.
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