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Service and support
Service and Support
If you think your faytech product has a defect please always contact us directly. Our
trained after sales service specialists can help you to resolve your problems
regarding the device. Please check the manual and our frequently asked questions
before contacting us – you will usually find an answer to your question.
Please attach your invoice and a detailed description of the issues you are facing with
your device to your contact E-mail/fax. In reply, you will receive an e-mail/fax with
your RMA number and additional information. For defective accessories that were
content of the original delivery, we usually send you a replacement before receiving
the damaged goods. In case of a defective product, we try to check and solve the
problem within 3 working days after receipt. Make sure that shipping has been paid
before sending the goods back to us. We do not accept postage due packages at our
service centers. Anything shipped with postage due will be rejected. Within the first
30 days after the purchase of a new faytech product, we will refund the shipping costs
for returned defective products. For the rest of the warranty period, we will only cover
shipping costs for repaired or replaced items that we ship back to you (one way).
For support outside of China, we work with local representatives / local service
partners together who may work on our behalf in our name. For more information, feel
free to cotact us under the following contact details.
Service
Global Support:
+86 755 89580612
Support Europe:
+49 5542 303740
Support North America:
+1 646 205 3214
Support India:
+91 11 4970 7436
Support Japan:
+070 4127 5167
Support E-Mail:
Homepage:
http://www.faytech.com/
Webpage of RMA:
https://rma.faytech.com/en/
Global Headquarters
faytech AG
Bischhäuser Aue 10
37213 Witzenhausen
Germany
Contact
