Com.X PBX End User Guide
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©2010 Far South Networks
Unavailable: call not answered after preset timeout, caller redirected to voicemail if
enabled.
Do Not Disturb (DND): call redirected to voicemail
Call Forwarding: call redirected to programmed number
2.2.3 Direct Voicemail Access
It is possible to dial a user's voicemail box directly, if you prefer not to disturb.
Dial * followed by the user's extension.
2.2.4 Dialling Outside Lines
In most configurations, it is possible to dial outside lines directly. Alternatively, a
special access number may be required, e.g. 0 for outside line.
National calls: Area code + local number, e.g. 0118897776
International calls: 00 + country code + number, e.g. 001 805 555 2223
Special numbers: e.g. 10111, 0800 123 456
2.2.4.1 PIN Protected Lines
If PIN protection is enabled on an outside line, the user will be prompted for the pin
code followed by # after dialling the number and before the call continues.
2.2.5 Dialling Conferences, Ring Groups, etc.
Conferences, ring groups, queues and other are dialled in the same way as normal
extensions.
2.2.6 Dialling Feature Codes
Feature codes generally start with * and are used for enabling/disabling/configuring
special features. See sections below for more details.
2.3 Receiving Calls
An incoming call will ring the phone and display the calling number information on the
LCD (if applicable).
Digital phones provide the ability to reject a call, which will forward the caller to voice
mail if enabled.
2.3.1 Direct Inward Dialling (DID)
Direct Inward Dialling may be enabled, in which case an outside caller will be able to
dial direct to individual extensions.
2.4 Transferring Calls
2.4.1 Analog Extensions
To transfer, use one of three methods:
Method 1 – Press Flash/Recall to obtain a second dial tone, dial the destination
number and either hang up (unattended) or wait to speak and then hang up
(attended).
Method 2 – Press *2 followed by the number to transfer to (works as above)
