Com.X PBX End User Guide
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©2010 Far South Networks
*60 – speaking clock
*77 – make recording
*99 – listen to recording
3.11 Auto Attendant / IVR
The system administrator may set up Auto Attendant / IVR menus, which will be
available for inbound callers and may also be available on internal extension
numbers.
3.12 Ring Groups
The system administrator may set up ring groups, whereby multiple phones in a
group ring together when the group extension is dialled.
3.13 Music On Hold
Music on Hold, as configured by the system administrator, is played back to callers
on hold.
3.14 Paging
One or more paging groups may be configured. To page users in the group, simply
dial the extension number of the paging group and speak.
3.15 Call Parking
To park a call, transfer it to extension 70 (default). You will be told to which slot the
call was assigned, and the pickup code.
Another user may now pickup the call by dialling the pickup code.
3.16 Conferences
One or more conference rooms may be configured. To participate in a conference,
dial the extension number of the conference. You may be prompted for a PIN and to
speak your name, after which you will be added to the conference.
3.17 Agents and Queues
Agents can log into queues by dialing the queue number followed by *. To log out of
a queue, dial the queue number followed by **.
3.18 Time Conditions
Time conditions are configured by the System Administrator and provide alternative
handling of incoming calls based on the current time and date.
3.19 Blacklist
To black-list the number of a caller for a call you have just completed, dial *32
