Fanvil X3 Скачать руководство пользователя | Manualshive

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Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: [email protected] [email protected]

Beijing Tel:+86-10-5753-6809

Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-21997

10.7

Common Trouble Cases

Table 8 - Trouble Cases

Trouble Case

Solution

Device could not boot up

1. The device is powered by external power supply via power

adapter or PoE switch. Please use standard power adapter

provided by Fanvil or PoE switch met with the specification

requirements and check if device is well connected to power

source.

2.

If you saw “POST MODE” on the device screen, the device

system image has been damaged. Please refer to the

instructions in “

Entering Post Mode and Recover System

” to restore the system image.

Device could not register to

a service provider

1. Please check if device is well connected to the network. The

network Ethernet cable should be connected to the

[Network] port NOT the

[PC] port. If the cable is not well

connected to the network icon

[Network disconnected] will

be flashing on the top-right of the screen.

2. Please check if the device has an IP address. Check the system

information, if the IP address is 0.0.0.0, the device does not

have an IP address. Please check if the network configurations

is correct.

3. If network connection is fine, please check again your line

configurations. If all configurations are correct, please kindly

contact your service provider to get support, or follow the

instructions in “10.6 Network Packet Capture” to get the network

packet capture of registration process and send it to Fanvil

support to analyze the issue.

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Содержание X3

Страница 1: ... 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Document Version 1 3 Software Version 1 3 348 Release Date 2015 05 15 User Manual X3 ...

Страница 2: ...ne User Interface 14 4 1 Keypad 14 4 2 Using Handset Hands free Speaker Headphone 17 4 3 Screen User Interface 18 4 4 Web Portal 19 5 Setting Up 20 5 1 Configuration Wizard 20 5 2 Network Configuration 27 5 3 Line Configurations 28 5 3 1 Line Attachment 31 6 Using the Phone 33 6 1 Making Phone Calls 33 6 1 1 Make Receive Second Call 37 6 1 2 Join Split Two Calls 3 way Local Conference 38 6 1 3 Cal...

Страница 3: ...t Ring Tone Volume and Type 54 7 3 Adjust LCD Contrast 54 7 4 Set Device Time Date 55 7 5 Menu Settings 56 7 6 Reboot the Device 56 7 7 Reset to Factory Default 56 8 Web Portal 58 8 1 Web Portal Authentication and User Privileges 58 8 2 Web Call 59 8 3 SYSTEM Information 60 8 4 SYSTEM User Profiles 61 8 5 SYSTEM Configurations 61 8 6 SYSTEM Upgrade 61 8 7 SYSTEM Auto Provision 62 8 8 SYSTEM Tools ...

Страница 4: ...d 73 8 21 CALL LOGS 73 8 22 HELP Screen Menu 74 8 23 HELP Icon Description 74 9 Advanced Features 75 9 1 User Profile 75 9 2 Set Device Access Privilege Restriction User PIN 76 9 3 VPN 77 9 3 1 L2TP 77 9 3 2 OpenVPN 77 10 Trouble Shooting 79 10 1 Get Device System Information 79 10 2 Upgrade to the latest software 79 10 3 Reboot Device 80 10 4 Reset Device to Factory Default 80 10 5 Network Packet...

Страница 5: ...ation Wizard Configure Line1 22 Figure 13 Configure Line1 with Service Provider Provisioning 22 Figure 14 Choose Service Provider from the List 23 Figure 15 Enter User Account Name or Phone Number 23 Figure 16 Enter Account Password 23 Figure 17 Configure Line1 with Private Server Provisioning 23 Figure 18 Enter the Private Server Address 24 Figure 19 Enter User Account Name or Phone Number 24 Fig...

Страница 6: ...pened 34 Figure 43 Calling Remote Party 35 Figure 44 Incoming Call Screen 35 Figure 45 Talking Mode Screen 36 Figure 46 Call Holding Screen 36 Figure 47 Dual Calls 37 Figure 48 Conference Call 38 Figure 49 Phonebook is Empty 40 Figure 50 Browsing Phonebook 41 Figure 51 Add New Contact 42 Figure 52 Group List 43 Figure 53 Browsing Contacts in a Group 43 Figure 54 Select Add Remove Contacts in a Gro...

Страница 7: ...Figure 69 Auto answering Enabled on Line2 51 Figure 70 Select Line for Call Forward Configuration 52 Figure 71 Select Call Forward Type 52 Figure 72 Activate Call Forward 52 Figure 73 Configure Call Forward Number 52 Figure 74 Set Delay Time for Call Forward on No Answer 53 Figure 76 Active Inactive menu tips 56 Figure 76 Select menu type 56 Figure 75 Web Call Controls 60 Figure 76 Web Call Enteri...

Страница 8: ...tal Accessibility Comparison Administrators vs Users 58 Table 3 Line Configuration on Web 63 Table 4 Common Settings for Lines on Web 67 Table 5 Common Phone Feature Settings on Web 68 Table 6 Audio Settings on Web 69 Table 7 Time Date Setting Parameters on Web 71 Table 8 Trouble Cases 82 Table 9 Keypad Icons 85 Table 10 Status Prompt and Notification Icons 86 Table 11 Operation Icons 87 Table 12 ...

Страница 9: ...fire or electric shock Do not drop knock or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any li...

Страница 10: ... can serve among multiple users X3 can store up to five user profiles against five user accounts Each user account has its own line configurations phonebook call logs etc Switching between user profiles is extremely easy By setting user s personal identification number PIN code the security of accessibility of the device has been further enhanced The newly reinvented phonebook on X3 will provide u...

Страница 11: ...ly PoE power supply saves the space and cost of providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE eq...

Страница 12: ...g Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 3 2 Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture ...

Страница 13: ...9 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 3 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture Figure 4 Connecting to the Device NOTICE Power adapter is optional for X3P model ...

Страница 14: ...el 86 512 6592 0605 SEA Tel 60 3 512 21997 4 Introduction to the Phone User Interface 4 1 Keypad Figure 5 Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User ca...

Страница 15: ... dial to voice message box of the current line Refer to 6 5 Voice Message Key 3 Long pressed to open help screen Refer to 4 3 Screen User Interface Key 0 Long pressed to open user profile Refer to 9 1 User Profile Key Long pressed to lock the phone Refer to 9 2 Set Device Access Privilege Restriction User PIN Up Down Navigator User can press up down navigator keys to change line focus or move curs...

Страница 16: ...e ringtone volume in talking and audio volume adjustment screen user can press this button to lower the audio volume in some configuration or text editor screen user can press this button to switch option or move cursor to the left Microphone Mute User can mute the microphone with this button during talking mode Volume High Right Navigator In standby ringing ring configuration screen user can pres...

Страница 17: ...ser should press the hands free button then dial the number or dial the number first then press the hands free button User can switch audio channel to the speaker from handset by pressing the hands free button when audio channel is opened in handset Using Headphone To use headphone by default user should long pressed hands free button to turn on the headphone Same as handset and hands free speaker...

Страница 18: ...e picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the current default line and its status and effective feature indications like voice message missed call auto answering do not disturb lock state and the network connectivity User can get back to the default standby screen mostly by lifting and putting by the handset The icon illustr...

Страница 19: ... web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button Information or by long pressing button 2 Figure 8 Check the Device s IP Address The first screen of the device s web portal is the login page Figure 9 Web Portal Login Page User must enter the u...

Страница 20: ...n Wizard The configuration wizard will be auto run for once when the device booted up for the first time or after resetting the device to factory default User may skip the wizard by pressing the soft menu button Return to get back to the standby screen If a user wishes to run the configuration wizard again user can run the configuration wizard by pressing Settings Configuration Wizard from standby...

Страница 21: ...o change the language for the first time the system will check if there is an updated fontset If there is a new fontset the phone will try to download new fontset from the Internet this may take tens of second and user may cancel the fontset update manually if user do not need the update however some of the languages might not be displayed correctly or will not be offered for options Once the disp...

Страница 22: ...hony service on Line1 There are three options Service Provider Private Server and Manually Configuration which will be described below Figure 12 Configuration Wizard Configure Line1 Service Provider The Service Provider option provides users the easiest way to configure line service User only needs to enter the username or phone number and the account PIN code provided by service provider The devi...

Страница 23: ...he List Figure 15 Enter User Account Name or Phone Number Figure 16 Enter Account Password NOTICE This is an experimental feature Fanvil does not guarantee the configurations are up to date Private Server There may be new service providers who support the service provider provisioning but not updated to the service provider list yet User can choose Private Server option to enter the unlisted servi...

Страница 24: ... 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 18 Enter the Private Server Address Figure 19 Enter User Account Name or Phone Number Figure 20 Enter Account Password Manually Configure The last option is to configure the line manually Refer to 5 3 ...

Страница 25: ...el 60 3 512 21997 Line Configurations User can edit each configuration parameters For most IP telephony services a server address an account username and password are all it needed If there are other parameters need to be changed such as authentication name display name server port domain realm outbound proxy etc user should select Advanced to edit those options Figure 21 Select Manually Configure...

Страница 26: ... in this step Refer to 9 2 Set Device Access Privilege Restriction User PIN For user who does not need to set the restriction user can skip this step or remove the PIN by change the PIN to blank User without PIN code could not lock the device and no authentication is required to login to the device with this user account or to change this user s line configurations Figure 22 Configuration Wizard S...

Страница 27: ... a Network Disconnected icon flashing on top of the screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configuration modes Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network configur...

Страница 28: ...e server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen by long pressing line key or through soft menu buttons Settings Line Line1 Line2 from the standby screen NOTICE If user has set PIN code in user profile user must enter correct PIN code to be able to edit line configuration User should activate a lin...

Страница 29: ...Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 26 Configure SIP Proxy Server Address Figure 27 Configure SIP Username Figure 28 Configure SIP Authentication Password For users who want to configure more options user should press soft menu button Edit to configure those options Figure 29 Configure Advanced Line Options...

Страница 30: ...ina Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 30 Configure Display Name Figure 31 Configure Authentication Name Figure 32 Configure SIP Realm Domain Figure 33 Configure SIP Proxy Server Port Figure 34 Configure Outbound Proxy ...

Страница 31: ...e 35 Configure Outbound Proxy Port Figure 36 Enable Disable STUN Figure 37 Enable Disable rport NOTICE On the device user can only configure whether STUN is enabled to change the STUN server address user must edit in the device web portal Refer to 8 13 LINES Common Settings 5 3 1 Line Attachment Line attachment feature allows user to bind multiple lines onto one telephony service account This is u...

Страница 32: ... 21997 Figure 39 Select line to be attached When a line is configured to attach to another line itself needs no further configuration except selecting the line to be attached Please note the line to be attached must have been configured correctly and activated to enable both lines in service When a line is enabled as line attachment user can dial out phone call with either line key When there is a...

Страница 33: ...n two lines Figure 40 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number from cloud phonebook contacts Refer to 6 3 Using Cloud Phonebook Selecting a phone number from call logs Refer to 6 4 Call Logs Redialing the last dialed number Dialing Number then Opening Au...

Страница 34: ... alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press OK button or line keys to call out or the number will be dialed out automatically after timeout Figure 42 Dial a Number...

Страница 35: ... calling the number user can press Cancel button or close the audio channel by put back the handset or press the hands free button to drop the call Figure 43 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 44 Incoming Call Screen User can answer the call by lifting the handset open...

Страница 36: ...onnection Quality This indicator reflects the call connection quality with three signal bars as 3 good 2 average 1 poor or 0 lost Remote Party The name or number of the remote party Current Time Current date and time are displayed here Current Line The line is being used on the call Talking time The time passed since the call established Call Holding Resuming User can hold the remote party by pres...

Страница 37: ... as normal incoming call When the waiting call is answered the first call will be put on hold automatically Second Outgoing Call To make a second call user may press Making New Call button to make a new call on the default line or press the line key to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to browsing p...

Страница 38: ...e user wishes to transfer the call to another one there are two ways to transfer the call attended transfer and unattended transfer Attended Transfer The attended call transfer is also known as the polite mode which is to dial the number of the transfer target and confirm the availability before transferring To perform an attended transfer two methods are supported Method 1 While user is talking i...

Страница 39: ...d Forget or Blind Transfer mode Instead of connecting to the transfer target first and confirming the availability user simply trigger the call transfer to the transfer party without being responsible of the success of the call transfer To perform an unattended transfer user can do the followings Method 1 While user is talking in a phone call put the current call on hold and start a call transfer ...

Страница 40: ...rate of the audio transmission and reflect the quality on the screen This gives user visualized information about the call quality and user may decide whether to use alternative way to make a call when the connection quality is not good enough Good Average Poor Bad Connection Lost 6 2 Using Phonebook User can save contacts information in the phonebook and dial the contact s phone number s from the...

Страница 41: ... 50 Browsing Phonebook 6 2 1 Contact Search Intelli Match When there are hundreds of contacts and call logs it can be difficult and annoying to browse all the records to find the numbers The intelli match feature can help user to quickly locate the contact or narrow down the result When user enters number in standby or dialing mode the phone will search matched result by name and number from phone...

Страница 42: ...mber Ring Tone Contact Group Figure 51 Add New Contact User can edit a contact by pressing Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Delete button and confirm with Yes 6 2 3 Add Edit Delete Group User can open the group list by pressing Contact Group button in phonebook screen By default there is only one system contact...

Страница 43: ...tton To delete a group press Delete button To edit a group press Edit button Figure 52 Group List 6 2 4 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Figure 53 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by pressing Select button to enter the...

Страница 44: ... NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server please refer to X3 Administration Guide NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly re...

Страница 45: ...56 Configure Cloud Phonebook 6 3 2 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK button The device will start downloading the phonebook If it takes too long user may click Cancel to cancel the downloading If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact lis...

Страница 46: ...g records and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button Call Logs In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type call party number name and time of calling User can check further call log detail by pressing Detail button and dial the number with ...

Страница 47: ...g the Filter button and select one of the call log types in the soft menu buttons Missed Calls Incoming Calls Outgoing Calls All Calls Figure 60 Filter Call Log Type 6 5 Voice Message If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notification...

Страница 48: ...key to retrieve the voice message of the default line NOTICE The Play Voice Message button will not be displayed until the voice message number is configured When the device is in the default standby mode Press soft button More till you find the Voice Message button Press Voice Message to open voice message configuration screen select the line to be configured with up down navigator keys Press Edi...

Страница 49: ...screen Press Do Not Disturb button again to disable DND on both line and icon will be disapeared Figure 64 DND Enabled on Both Lines If user wishes to enable or disable DND on a specific line user could change the DND configuration in line configurations Long pressed L1 or L2 line key to open the line configuration screen NOTICE If user has set PIN code user must enter correct PIN code first befor...

Страница 50: ...n line basis To quickly enable or disable the auto answering on both lines When the device is in the default standby mode Press soft button More till you find the Auto answering button Press Auto answering button to enable auto answering on both line and icon will be displayed on the screen Press Auto answering button again to disable auto answering on both line and icon will be disapeared The def...

Страница 51: ...o save the changes User will see icon Auto answering on Line1 or Auto answering on Line2 against the enabled line Figure 68 Configure Auto answering on Line1 Figure 69 Auto answering Enabled on Line2 6 8 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations User can configure the call forward sett...

Страница 52: ...ard button to open call forward configuration screen select the line to be configured with up down navigator keys Press Edit button to edit the call forward settings Select the call forward type with up down navigator keys Click Edit button to configure the call forward number and delay if applicable Browse the setting parameters with up down navigator keys and enter required information When done...

Страница 53: ...al Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 74 Set Delay Time for Call Forward on No Answer ...

Страница 54: ... and press Left or Right buttons to adjust the audio volume Save the adjustment by pressing OK when done 7 2 Set Ring Tone Volume and Type When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Ring Settings button Press Ring Settings button use the up down navigator keys to change the ring type and press...

Страница 55: ...Settings button use up down navigator keys to edit the time date parameters and save the settings by pressing OK when done Table 1 Time Settings Parameters Parameters Description Enable SNTP Enable network time synchronization via SNTP protocol default enabled SNTP Server SNTP server address Enable 12 Hour Clock Display the clock in 12 hour format Time zone Select the time zone Time format Select ...

Страница 56: ...iar with the icons user can disabled Menu Tips feature by entering Settings Phone Settings Menu Settings menu and then deactivate the menu tips by press Menu type is defaulted to icon To select the soft menu to icon or text switch with Left Right arrow buttons Figure 75 Active Inactive menu tips Figure 76 Select menu type 7 6 Reboot the Device When the device is in the default standby mode Press s...

Страница 57: ...vil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 button Press Reset to Factory Default button a warning message All data will be lost will be prompt to user Press OK to execute the reset command or Cancel to exit NOTICE If the user with Administrators privilege has set user PIN code the user must enter the correct PIN code first to be able t...

Страница 58: ...nd Users Refer to 9 1 User Profile The user with Administrators privilege has full accessibility to all web portal pages while the user with Users privilege has limited accessibility and some pages or features are not accessible Table 2 Web Portal Accessibility Comparison Administrators vs Users Web Page Administrators Users System Information System User Profiles Can only change user s own passwo...

Страница 59: ... user to your account will be prompt If user chooses Continue the phone user will be logged out and replaced by the login user account User can select Return if he she does not want to force the current phone user log out If the phone user has been changed to another account while the user has been logging in to the web the user will be prompted to log in the web portal again with the message Phon...

Страница 60: ...il com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 77 Web Call Controls Figure 78 Web Call Entering Number and Select Line 8 3 SYSTEM Information User can get the system information of the device in this page including Model Hardware Version Software Version System Uptime The system running time since booting up Last Uptime The last syst...

Страница 61: ...password to new account 8 5 SYSTEM Configurations Users with Administrators privilege can export or import the device configuration in this page and reset the device to factory default 8 6 SYSTEM Upgrade The device supports online upgrade by manually or periodically checking the software release version on the cloud server Meanwhile user can also upgrade the phone manually by downloading software ...

Страница 62: ...the service by entering the syslog server s IP address and port and specify the debug message levels The specified host will received the log messages 8 8 2 Network Packet Capture The network packet capture function allows user to gather the inbound and outbound network packets of the phone and download them to user s PC This is especially helpful for issue analysis 8 8 3 Screenshot The screenshot...

Страница 63: ... addressed in X3 Administration Guide 8 11 NETWORK VPN User may configure a VPN connection in this page Please refer to 9 3 VPN for more detail 8 12 LINES Line1 Line2 The service of the line is configured in this page Table 3 Line Configuration on Web Parameters Description Basic Settings Line Status Display the current line status at page loading To get the up to date line status user has to refr...

Страница 64: ...r specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy when the phone is busy any incoming call will be forwarded to the number specified in the next field Call Forward Number for Busy Set the number of call forward on busy Call Forward on No Answer Enable call forward on no answer when an in...

Страница 65: ...er ID Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response Anonymous Call Standard Set the standard to be used for anonymous Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the device itself m...

Страница 66: ... code to dial to the server Disable Call Forward on No Answer Set the feature code to dial to the server Enable Blocking Anonymous Call Set the feature code to dial to the server Disable Blocking Anonymous Call Set the feature code to dial to the server Specific Server Type Set the line to collaborate with specific server type this is to be address more in X3 Administration Guide Registration Expi...

Страница 67: ...r NAT traversal SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted RTP Encryption Key Set the pass phrase for RTP encryption 8 13 LINES Common Settings Configure common settings for lines Table 4 Common Settings for Lines on Web ...

Страница 68: ...ault enabled Press to Send Enable this setting to allow user to dial a number immediately by ending with key If user needs to dial a number with as part of the number user should disable this setting Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address NOTICE This feature is usually used for device management and will be described in X3 Administration ...

Страница 69: ...taking default enabled Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a phone digits at dialing default enabled Caller ID Display Priority Change caller ID display priority The default priority is Phonebook SIP Display Name SIP URI User may select one of the options to change the desired caller ID display priority DND Response Code Set the SIP response code on call rejection...

Страница 70: ...ximum level it may create noise and decrease the echo canceller Headphone Ring Volume Set the ring volume in the headphone the value must be 1 9 Headphone Volume Set the headphone volume the value must be 1 9 Headphone First on Hands free Button If this item is checked when user press hands free button the device will turn on the headphone audio channel and by long pressing hands free button to sw...

Страница 71: ...ry time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time zone Select the time zone Resync Period Time of re synchronization with time server Date Format 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format ...

Страница 72: ...tacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into blacklist by click Add to Blacklist button 8 18 PHONEB...

Страница 73: ...t box and click Add button To remove a number from the restriction list select the number from the dropdown box and click Delete button to remove it 8 20 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same phonebook it wi...

Страница 74: ...des user a whole picture of the screen menu architecture which is same as Appendix I Screen Menu Tree NOTICE Due to the size of the picture exceeds the limit of the device the picture is displayed from URL on Fanvil website If the device is not connected to the Internet user may experience blank screen when opening this page 8 23 HELP Icon Description User can get complete icon illustration in thi...

Страница 75: ...device web portal by login to the device or its web The authentications for device operation and web are different To operate the device user may be required to input user PIN code if a user PIN code is set or user can operate the phone directly by switching to the user profile of his hers if PIN code is not set On the hand each user should log in to device web portal with his her username and web...

Страница 76: ... access privilege restriction user should set a Personal Identification Number PIN which is 4 digits numeric code in user profile Once the PIN code is set user can lock the device by long pressing if user wants to leave the device temporarily and the device cannot be used before unlocked with the user s PIN Meanwhile to change the line configuration edit user profile running configuration wizard o...

Страница 77: ...n encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect ...

Страница 78: ... 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be establishe...

Страница 79: ...ing information will be provided Model Netowrk Connection Mode IP Address MAC Address Hardware Version Software Version System Up time Last System Up time 10 2 Upgrade to the latest software Fanvil will keep publishing software update to fix bugs and improve device features The device will check for new software release on Fanvil cloud server automatically and periodically If there is a newer soft...

Страница 80: ...ly be performed by users with Administrators privilege from the device screen menu or web portal To perform a factory default reset user should press Settings Reset to factory default The device wlll be rebooted into a clean factory default state 10 5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the de...

Страница 81: ...e damaged due to power failure during software upgrade When this occurs users may follow below steps to restore the system image Step 1 Download the latest device software from Fanvil upgrade server Step 2 Setup a FTP server on a PC and put the downloaded software in the FTP repository Windows users can download free FTP server software such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixe...

Страница 82: ...efer to the instructions in 10 6 Entering Post Mode and Recover System Image to restore the system image Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon Network disconnected will be flashing on the top ri...

Страница 83: ...ncing bad network transmission The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in Headphone 1 There are two Headphone wire sequence in the market Please use the Headphone provided by Fanvil or consult Fanvil the wire sequence if you wish to use a third party headphone 2 In talking mode please check the Calling Line Quality indication on the...

Страница 84: ...ial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix I Screen Menu Tree Figure 82 Soft menu Tree ...

Страница 85: ...9 Keypad Icons Switch Line Scrolling up Long pressed Fast scrolling up Switch Line Scrolling down Long pressed Fast scrolling down L1 Line1 Long pressed Line1 configuration L2 Line2 Long pressed Line2 configuration Redial Call logs Long pressed Key Redial Handsfree HF speaker Long pressed to swicth between HF HP Headphone HP Long pressed to swicth between HF HP Play voice message Long pressed Key ...

Страница 86: ...gistered L2 Current Line is Line2 registered Network Disconnected Phone Locked Missed calls New voice message waiting on Line1 New voice message waiting on Line2 New voice message waiting on Line1 and Line2 Do Not Disturb activated on Line1 Do Not Disturb activated on Line2 Do Not Disturb activated on Line1 and Line2 Auto answering activated on Line1 Auto answering activated on Line2 Auto answerin...

Страница 87: ...809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Table 11 Operation Icons Return Next Page More Options Yes OK Answer Call No Cancel Reject Call Dial number Add Add to Contact Group Cloud Phonebook etc Delete Long pressing Delete All Edit Select Selected Enable Enabled Deselect Unselected Disable Disabled Details Backspace Long pressing Clear All Lower Case ALong pressinghabets Upper Case AL...

Страница 88: ...er Making New Call Hang up Current Call Calls Merge Start Call Conference Calls Split End Call Conference Table 13 Main Menu Icons Phonebook Long pressed Cloud Phonebook Call Logs Voice Message Do not disturb Auto answering Call forward Settings System information Help Long pressed Key 3 User profile Long pressed Key 0 Lock phone Long pressed Key Table 14 Second Level Menus Phonebook Icons Contact...

Страница 89: ...0 3 512 21997 Settings Icons Phone Settings Line Configurations Configuration Wizard Software Upgrade Reboot Reset to Factory Default Phone Settings Icons Network Configuration Volume Adjustment Ring Settings LCD Contrast Adjustment Time Date Settings Menu Settings Voilume Settings Icons Handset Volume Handsfree Volume Headphone Volume LCD Contrast Icons Low Contrast High Contrast Line Configurait...

Страница 90: ...8 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix III Text Input from Keypad Table 15 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 _ Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 _ ...

Страница 91: ...ales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Table 16 Cursor Movement Movement Key Type Move Left Physical Key Move Right Physical Key Backspace Delete one character Soft menu button Clear Delete all characters Long pressed Soft menu...

Страница 92: ... com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix IV Line LED Definition Table 17 Line LED State LED Light Line State Off Line inactive Green On Line ready Registered Green Blinking Dialing Green Yellow Blinking New voice message waiting Green Red Blinking Line error Registration failure Red On Line in use Talking Red Blinking Ringing Yellow On Call holdi...

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