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15. TROUBLESHOOTING
NOTE : Visit our Frequently Asked Questions section on our website (www.fanelite.com) for more
information.
The ceiling fan (motor) starts and then stops after few seconds :
This is a safety mode of the receiver because the blades are not installed. Install the blades before using your
ceiling fan.
The light works but not the ceiling fan (motor) :
1. Check that the 3 wires and metal pins (pink / grey / red) of the corresponding connector are properly en
-
gaged in the connector. If a wire is badly inserted in the connector, the receiver reacts by an error code. Push
on the wires if necessary to fully engage them in the connector.
2. The batteries may not be sufficiently charged and allow the light to be turned on / off only, but not the motor.
Check the battery status of your remote control. Change the batteries if necessary and your ceiling fan will
re-operate normally.
The ceiling fan (motor) works but not the light :
1. Check that the 3 wires and metal pins (yellow / black / white) of the corresponding connector are properly
engaged in the connector. If a wire is badly inserted in the connector, the receiver reacts by an error code.
Push on the wires if necessary to fully engage them in the connector.
2. The batteries may not be sufficiently charged and allow the motor to be turned on / off only, but not the
light. Check the battery status of your remote control. Change the batteries if necessary and your ceiling fan
will re-operate normally.
The ceiling fan no longer works :
1. Check the batteries status of your remote control. Change the batteries if necessary and your ceiling fan
will re-operate normally.
2. If, despite the changed batteries, your ceiling fan still does not work, check the condition of the circuit
breakers. If the ceiling fan circuit breaker is OFF, put it back to ON. If the circuit breaker trips OFF again, do
not touch it, leave the power off, and call a qualified electrician.
3. The remote control and the receiver are maybe unpaired. Refer to the USE OF THE REMOTE CONTROL
section to perform the pairing procedure again.
4. If your receiver beeps several times when you press a button on the remote control, this is an error code
and this means that your receiver has locked out. To reset it, turn off the power of your ceiling fan by using
the circuit breaker or switch, wait 1 minute and then turn on the power again.
5. Check your electrical connections. Refer to the ELECTRICAL CONNECTIONS section. Check that all met
-
al wires and pins are securely engaged in their connectors. Check that current is coming through your ceiling
AC power supply. Check that no electrical wires are damaged.
The ceiling fan oscillates abnormally during operation :
A ceiling fan vibrates naturally when it is working. Even a well-balanced ceiling fan causes vibration when it
works.
bit over time. Check and tighten the screws of the ceiling bracket, blades, motor cover, LED light kit or cover
if necessary.
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