CONFIDENTIAL
14/17
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FAMOCO SAS – 59 Avenue Victor Hugo – 75116 PARIS – FRANCE
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Phone: + 33 184169632
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SIREN: 527 948 814
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Vat Intracom: FR93527948814
Problem / Question
Solution
The device doesn’t power on
Check that the back-casing is properly installed
and powered
The device still does not turn on
If the unit is operating with a battery, check that
the battery charge level is at least 4% in order to
trigger the start-up.
The device does not sync
Verify that connectivity is enabled on the MDM
profile and that the device has the networks (GSM
or Wifi) within its reach
I need to turn off the device
Turn off the power supply. If the unit is supplied
with a battery, open the hatch at the rear of the
front-casing and remove the battery.
I changed the configuration on the MDM tool, how
to make sure that the new parameters are
considered?
Wait for the synchronization interval set to
consider the new settings.
If the problem persists, contact the support team at Famoco :
