10.0 Troubleshooting
IMPORTANT:
Some parts of this section refer to resources in the online Famag Use Video Library at
www.pleasanthillgrain.com. Those resources are an essential part of the Famag User Manual and are
necessary
for complete
troubleshooting and maintenance. Following are three different options to access the Famag Use Video Library:
1:
Enter the web address into your web browser:
4phg.com/famag-mixer-video-library
2.
OR
go to the footer of most any page on the PHG website, and under “Help & Info”, Click “Resources”, then scroll
down to the “Product-Use Libraries” section, and click “Videos for Famag IM-5/8/10 Mixers”.
3.
OR
scan this QR code:
TROUBLESHOOTING GUIDE
WARNING:
If any inspection or work inside the mixer needs to be done, the mixer must first be disconnected from
power.
(Note that some internal diagnostic work for some potential issues must be done with power connected, and
all such work must be done only by an individual competent to do such work while avoiding contact with electric
power and moving parts.)
10.1 PROBLEM:
Rattling, knocking, or other irregular noises coming from mixer head:
◦
(10.1.1) Drive chain in head of mixer may be too tight, or loose due to wear or sprocket mount slippage
▪
Inspect chain and adjust to relieve tension or remove excess side-play. Either can create unusual noises.
▪
See video #08 in the PHG Famag Use Video Library.
▪
Famag mixers run exceptionally quiet overall, so it’s normal to hear the chain running and other sounds that
would be drowned out by loud motor or gear noise in other mixers.
10.2 PROBLEM:
Ringing or tinging noises coming from bowl area:
◦
(10.2.1) Bowl Guard (over the top of the bowl) may be touching the bowl either constantly or intermittently
▪
Replace the Bowl Guard Rest with SKU# GF8RT, the
Nylon #2 Bowl Guard Disks (Pair)
. This retrofit will raise
the guard’s position off the bowl.
◦
(10.2.2) Bowl may be touching a Bowl Side Gap Guard either constantly or intermittently
Bowl Side Gap Guards are vertically-mounted stainless steel strips designed to block hands from being caught
between the bowl and the mixer’s frame. If one has been bent out of shape, the turning bowl may contact it and
make noise. To correct, bend the Gap Guard back into correct position, or replace it.
10.3 PROBLEM:
Mixer is plugged in but motor doesn’t run when start switch is pushed.
◦
(10.3.1) Bowl Sensor
(For mixers with tilting heads): The bowl sensor is located just above the rim of the bowl
(when the mixer head is lowered).
NOTE:
When a mixer doesn’t run, the problem is less often a defective part, and more often a need for
readjustment, or cleaning of the bowl sensor or bowl rim. Concluding prematurely that a part is defective can
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