Introduction
User Manual Falk Navigator
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1.5 Service & Support
If you have any questions or problems regarding the Falk Navigation device, please feel free
to contact our support at any time.
Contact form and FAQs:
http://www.falk-navigation.de/de/service/faq
Telephone support
Germany
For questions regarding guarantee warranty:
01805 32 55 46
(0.14 EUR/Min. from German
landlines, mobile prices may vary, max. 0.42 EUR/Min., prices incl. VAT.).
For a qualified consultation, support during the start-up or questions relating to the
configuration:
0900 132 55 00
(0.89 EUR/Min. from German landlines, mobile prices may
vary, prices incl. VAT.)
Switzerland
0848 20 12 12
(0.11 SFR/Min.)
Austria
0820 20 12 12
(0.15 EUR/Min.)
Other EU (Support in English)
+49 1805 32 55 46
(costs depend on the telephone provider)
Extent and duration of the warranty
United Navigation GmbH guarantees for a period of 24 months from the date of purchase
that the product at the time of transfer of risk is free of material defects and defects of title in
accordance with Sections 434, 435 of the German Civil Code. If a supplied product should
have obvious material or manufacturing defects including transportation damage, a complaint
regarding the defect must be made immediately. The statutory provisions in accordance with
Sections 434 et seq., 475 Subsection 1 of the German Civil Code also apply.
In contrast to this, the warranty period for the battery (consumables) is 6 months.
Any warranty claim asserted requires proof of purchase.
The warranty does not include defects resulting from unauthorized attempts to open, repair
and/or modify the product or its parts by improper installation, the addition of software by the
customer himself, viruses, causes beyond the range of intended uses, accidents, fire,
lightning, power failures and/or natural disasters as well as comparable causes. Furthermore,
the warranty shall expire in the case of any modification or repair of the product, which is
either attempted or carried out by unauthorised persons, as well as the removal or
modification of the device serial number.
